Mark Bryan Huerte
Surbiton
Summary
Accomplished professional with expertise in Microsoft Excel, resource optimisation, and quality assurance. Demonstrated proficiency in finance management, risk assessment knowledge, and quality control procedures. Adept at project coordination, critical-thinking, and 360-degree feedback implementation. Proven track record in goal setting expertise, Tableau, leadership proficiency, KPI tracking, and client account management. Strong analytical-thinking skills aimed at driving organisational success and continuous improvement.
Overview
18
18
years of professional experience
2022
2022
years of post-secondary education
Work history
Team leader
STERIS
Chessington, Kingston upon Thames
12.2022 - Current
- Fostered positive employee relationships through communication, training and coaching.
- Fostered a high-performing environment to drive productivity and quality.
- Monitored daily operations whilst reducing operational cost significantly.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
Care assistant
Caring Homes Group
Thames Ditton, Surrey
12.2021 - 11.2022
- Helped design and update treatment plans based on progress and health developments.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
Deputy manager of operations
Optum Global Solutions
Cebu City, Philippines
10.2014 - 10.2021
- Planned revenue generation strategies designed for growth.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Streamlined processes to improve and optimise office operations.
- Maintained strict adherence to company policies and regulations, promoting a safe work environment.
- Conducted regular performance reviews to identify areas for improvement.
- Drew up organisational reports for top management to evaluate.
- Lead process improvement initiatives, resulting in enhanced operation efficiency.
- Ensured timely delivery of projects by managing deadlines effectively.
Team manager
Convergys
Cebu City, Philippines
04.2007 - 09.2014
- Encouraged open dialogue amongst employees for better problem-solving ability.
- Developed action plans for continuous process improvement initiatives.
- Enhanced team productivity by implementing effective project management strategies.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Planned revenue generation strategies designed for growth.
Education
Bachelor of Science - Business Administration
Cebu Institute Of Technology - University
Cebu CityBachelor of Science - Information Technology
University of San Jose - Recoletos
Philippines 2005/06 - 2007/03
Skills
- Microsoft Excel
- Resource optimisation
- Quality Assurance
- Finance management
- Risk assessment knowledge
- Quality control procedures
- Project coordination
- Critical-thinking
- 360-degree feedback implementation
- Goal setting expertise
- Tableau
- Leadership proficiency
- KPI tracking
- Client account management
- Analytical-thinking
Timeline
Team leader
STERIS
12.2022 - Current
Care assistant
Caring Homes Group
12.2021 - 11.2022
Deputy manager of operations
Optum Global Solutions
10.2014 - 10.2021
Team manager
Convergys
04.2007 - 09.2014
Bachelor of Science - Information Technology
University of San Jose - Recoletos
2005/06 - 2007/03
Bachelor of Science - Business Administration
Cebu Institute Of Technology - University
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