Summary
Overview
Work history
Education
Skills
Core Competencies
Professional Training
Military Service
Timeline
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Mark Anehobi

Edinburgh,West Lothian

Summary

A highly skilled and dedicated IT professional with over 5 years of experience in IT infrastructure, cloud computing, and communication systems. Proven expertise in managing and supporting IT systems, implementing cloud solutions, and ensuring seamless communication networks. Adept at troubleshooting, system optimization, and providing technical support in high-pressure environments. Currently enhancing skills in cloud computing through AWS training and applying this knowledge in a dynamic IT roles.

Overview

7
7
years of professional experience
10
10
years of post-secondary education

Work history

IT Support Engineer

Dobbies Garden Centres
Livingston, Edinburgh
03.2024 - 06.2025


  • Provided first- and second-line technical support for Windows-based systems, point-of-sale (POS) systems, printers, and mobile devices.
  • Responded to incidents and service requests via ServiceNow (or other ITSM tools), ensuring timely resolution in line with SLAs.
  • Diagnosed and troubleshot network connectivity issues, liaising with vendors or third-party providers when necessary.
  • Assisted in the onboarding and offboarding process by provisioning user accounts, managing Active Directory profiles, and deploying devices using Intune or SCCM.
  • Maintained and updated IT documentation, asset records, and user guides to support internal processes.
  • Delivered remote and onsite support to retail staff, addressing IT issues that impacted sales or customer service.
  • Supported infrastructure upgrades, including hardware refresh projects, software rollouts, and Wi-Fi/network improvements across store locations.

Communication Specialist

British Army | August
Penicuik, Midlothian
08.2019 - 03.2024
  • Set up and operate communication systems, including HF, VHF, UHF radios, satellite links, and digital communication platforms.
  • Ensure secure and uninterrupted communication between command structures and field units.
  • Maintain and troubleshoot communication equipment, performing regular diagnostics and updates.
  • Manage IT-based systems used for command and control functions.
  • Provide technical support and user training to fellow soldiers and officers.
  • Monitor network security and report any breaches or malfunctions promptly.
  • Operate in varied and challenging environments, including deployments and field exercises.
  • Document and report equipment status, faults, and repair history.

IT support analyst

Bold Health
London
09.2018 - 08.2019
  • Responded to and resolved IT incidents and service requests, ensuring prompt and effective support for staff.
  • Provided 1st and 2nd line support across hardware, software, network, and account-related issues.
  • Supported onboarding and offboarding processes, including device setup, account provisioning, and access management.
  • Maintained and supported laptops, mobile devices, and office peripherals, both remotely and on-site.
  • Monitored and managed user accounts via tools like Active Directory, Microsoft 365, and Google Workspace.
  • Documented technical issues and solutions to improve response time and knowledge sharing.
  • Ensured compliance with IT security protocols, supporting data protection and privacy requirements.
  • Assisted in deploying software updates and patches, contributing to system reliability and performance.

Education

Bachelor of Science - Computer Science

Osisatech Polytechnic
Nigeria
09.2011 - 11.2015

GCSEs - General Science

Intelligent High School (West African Examination)
Nigeria
09.2003 - 09.2009

Skills

  • Operating Systems: Windows, Linux, macOS
  • Networking: LAN/WAN, VPN, TCP/IP, DNS, DHCP
  • Tools: Active Directory, Office 365, ServiceNow, SCCM
  • Hardware: Servers, Desktops, Laptops, Peripherals

Core Competencies

IT Support & Service Management
  • Hardware & software troubleshooting (Windows, macOS)
  • End-user support (1st & 2nd line)
  • Remote desktop support tools (e.g., TeamViewer, Ivanti, Zoom)
  • IT ticketing systems (ServiceNow, Fresh Service)
  • User onboarding/offboarding and access management
System & Device Administration
  • Microsoft 365 administration (Exchange, Teams, OneDrive)
  • Google Workspace administration (Gmail, Drive, Docs, etc.)
  • Active Directory / Azure AD user and group management
  • Mobile Device Management (MDM) using Intune
  • D365
Networking & Communication Systems
  • Network troubleshooting (DNS, DHCP, VPN, TCP/IP)
  • Setup and operation of radios, satellite systems, and field communication tools (British Army experience)
  • Basic switch/router configuration and diagnostics
Security & Compliance
  • IT security best practices (password policies, MFA, encryption)
  • Device and endpoint security (anti-virus, patching, BitLocker/FileVault)
  • Awareness of GDPR and healthcare data compliance (HIPAA, where relevant)
Documentation & Collaboration
  • Writing user guides, knowledge base articles, and SOPs
  • Collaboration using Slack, Microsoft Teams, and Zoom
  • Ticket and incident documentation for audits and reporting
Additional Tools & Platforms
  • Microsoft Intune (device compliance, app deployment)
  • Remote collaboration and communication tools (Slack, Zoom)
  • Experience with installation/configuration of label printers

Professional Training

AWS Cloud Practitioner, AWS Solutions Architect - Awaiting to take professional Exam

Military Service

British Army – Communication Specialist

• Service Duration: August 2019 – March 2024

• Rank: Private

Timeline

IT Support Engineer

Dobbies Garden Centres
03.2024 - 06.2025

Communication Specialist

British Army | August
08.2019 - 03.2024

IT support analyst

Bold Health
09.2018 - 08.2019

Bachelor of Science - Computer Science

Osisatech Polytechnic
09.2011 - 11.2015

GCSEs - General Science

Intelligent High School (West African Examination)
09.2003 - 09.2009

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