Mark Andrew Timmis
Eastbourne,East Sussex
Summary
A versatile professional with a comprehensive understanding of marketing campaigns and retail operations, complemented by exceptional complaint handling skills and decision-making prowess. Demonstrates proficiency in Microsoft Office Suite and basic accountancy, alongside expertise in venue maintenance supervision and recruitment processes. Adept at time management, stock control methods, and supply chain understanding, with a strong focus on enhancing customer relations. Career goals include leveraging these competencies to drive organisational success and improve operational efficiency.
Overview
3
3
years of professional experience
21
21
years of post-secondary education
Work History
Duty manager
Da Vinci Hotel
Eastbourne
08.2022 - Current
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Coordinated staff schedules to maximise productivity.
- Managed front-of-house operations to maintain a high level of service.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Handled cash transactions accurately for financial integrity.
- Ensured customer satisfaction with prompt problem resolution.
- Liaised with suppliers regularly, maintaining strong business relationships.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Handled guest complaints to protect brand reputation.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Oversaw inventory and stock management, optimising levels for operational continuity.
Education
Diploma of Higher Education -
Eastbourne College
Eastbourne 09.2003 - 04.2024
Skills
- Marketing campaigns understanding
- Complaint handling excellence
- Retail operations understanding
- Decision-Making prowess
- Basic accountancy
- Venue maintenance supervision
- Recruitment and hiring aptitude
- Time management mastery
- Stock control methods
- Supply chain understanding
- Microsoft office suite proficiency
- Customer relations
Affiliations
- Martial Arts- 4th Dan Aikido Practioner.
Languages
Javanese
Intermediate
Timeline
Duty manager
Da Vinci Hotel
08.2022 - Current
Diploma of Higher Education -
Eastbourne College
09.2003 - 04.2024
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