Mark Y Lee
Swinton,Manchester
Summary
Dynamic professional with a strong focus on customer centricity and a positive demeanour. Demonstrates exceptional adaptability and flexibility, excelling in multitasking environments. Skilled in upselling, consistently enhancing customer satisfaction and driving business growth.
Overview
33
33
years of professional experience
12
12
years of post-secondary education
Work history
Sales Designate
Safestore UK
Bolton
2026.01 - Current
- After an express training program, I shortly joined the busiest store within the region
- Quick to adapt and learn and along with my extensive knowledge and experience, I hit the ground running and added immediate value to allow the store to become the 2nd highest revenue generating store amongst 130 UK stores in March 2026
- Showing a great aptitude for the role that I was quickly doing opens, closes and solo shifts ahead of the usual timeline expected.
- Using a consultative selling approach coupled with exceptional rapport, I was able to hit strong KPI's in the number of reservations and sales I closed despite my infancy in the business
- Exceptional customer service building both the brand to generate referrals and brand loyalty evidenced in the numerous Google reviews I have acquired
Team Member (FOH / Bar) / Sales Associate
Hollywood Bowl Middlebrook
Bolton
2024.02 - 2025.12
- Consistent top performer in both revenue KPI's and Customer Service metrics
- Recommended drinks to customers, increasing overall sales.
- Developed rapport with regular patrons fostering a loyal customer base.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Enhanced guest satisfaction with prompt and attentive service.
- Arranged special requests from customers promptly, creating positive impressions.
- Doubling and developing customer relationships with educational establishments in the surrounding area from 60 to over 130.
- Created, from scratch, a working relationship with over 300 corporate businesses in the area. I would turn these relationships into business by selling team building events, birthday parties, cool school packages and Christmas parties.
Customer Care Assistant
McDonalds Inc
Rawtenstall, Lancashire
2023.09 - 2024.01
- Greeting customers as the first point of contact for the business and ensuring all customers enjoy a positive experience
- Top performer with regards to Customer Service metrics
- General maintenance and deep cleaning of the dining area, toilets and the outdoor spaces
- Troubleshooting and dealing with customer complaints in a professional manner to ensure a positive outcome is achieved
- When busy, helping with making drinks and food
Sales Consultant
Merydion R2R
Manchester
2019.01 - 2019.07
- Selling a range of completed and off-plan properties to global customers
- Assisted in developing this start up business
- Company went bankrupt
Sales Consultant
Knight Knox
Manchester
2018.01 - 2018.12
- Selling off-plan properties to global customers
- Despite only using an archived client database, managed one off plan sale with 2 scheduled in Jan
- Department made redundant
Sales Consultant
Certa Invest
Manchester
2017.01 - 2017.06
- Selling a range of both completed and off-plan properties to global customers
- Company bankrupt
Sales Consultant
Vam Funds
Hong Kong
2015.01 - 2016.07
- Selling a range of mutual funds to customers based throughout the South East Asian region
- Returned to UK
Sales Consultant
Castlestone Management plc
Hong Kong/London
2008.04 - 2014.12
- Selling a range of mutual funds to customers based throughout the South East Asian region
Independent Financial Advisor
Inter Alliance International (Singapore) Pte Ltd
Singapore
2006.07 - 2007.07
- Selling offshore savings and investment products to the expatriate marketplace
UK Sales Executive
Siemens (Sirona Dental Systems plc)
London
2005.02 - 2006.06
- Selling the flagship premier product to dental practices throughout the UK.
- Start-up
International Funds Sales Executive
Dow Jones
London
2003.06 - 2004.12
- Selling ad space to mutual and hedge fund companies to list their funds in the European and Asian Wall Street Journal
Business Development Manager/Account Manager
Thomson Financial Ltd
London
2000.08 - 2003.02
- Selling database and management programs to financial institutions within Ireland, Belgium and the UK.
Money Broker
Prebon Yamane (Hong Kong) Ltd
Hong Kong
1997.06 - 2000.05
- A forex broker acting as a middle-man between global financial institutions.
Money Broker
ICAP (Singapore) Ltd
Singapore
1993.03 - 1997.05
- A forex broker acting as a middle-man between global financial institutions.
Education
Bachelor of Arts - Economics
The University of Lancaster
Lancaster, England 1988.09 - 1991.05
BTEC National Diploma - Business Studies
Tameside College of Technology
Manchester, England 1983.01 - 1987.01
4 GCE passes at C and above - undefined
West End High School
Manchester, England 1978.01 - 1983.01
Skills
- Adaptability and Flexibility
- Upselling
- Multitasking proficiency
- Customer centricity
- Positive demeanour
- Professional attitude
- 'Can do' mindset
Affiliations
- Training in Brazilian Jiu Jitsu for over 8 years and currently at Brown Belt
Accomplishments
Vice-President of the South East Asian Society at Lancaster University
References
References available upon request.
References
References on request
INTERESTS AND HOBBIES
Whilst at school, I was an active member of the cricket and hockey team., Competent in most sports and currently training regularly in Brazilian Jiu Jitsu as a Coach for the last 6 years., Worked as a movie extra and supporting artiste with Casting Collective to fill in time between jobs whilst in the UK, A strong passion to cook and I love to experiment with ingredients and techniques
Timeline
Sales Designate
Safestore UK
2026.01 - Current
Team Member (FOH / Bar) / Sales Associate
Hollywood Bowl Middlebrook
2024.02 - 2025.12
Customer Care Assistant
McDonalds Inc
2023.09 - 2024.01
Sales Consultant
Merydion R2R
2019.01 - 2019.07
Sales Consultant
Knight Knox
2018.01 - 2018.12
Sales Consultant
Certa Invest
2017.01 - 2017.06
Sales Consultant
Vam Funds
2015.01 - 2016.07
Sales Consultant
Castlestone Management plc
2008.04 - 2014.12
Independent Financial Advisor
Inter Alliance International (Singapore) Pte Ltd
2006.07 - 2007.07
UK Sales Executive
Siemens (Sirona Dental Systems plc)
2005.02 - 2006.06
International Funds Sales Executive
Dow Jones
2003.06 - 2004.12
Business Development Manager/Account Manager
Thomson Financial Ltd
2000.08 - 2003.02
Money Broker
Prebon Yamane (Hong Kong) Ltd
1997.06 - 2000.05
Money Broker
ICAP (Singapore) Ltd
1993.03 - 1997.05
Bachelor of Arts - Economics
The University of Lancaster
1988.09 - 1991.05
BTEC National Diploma - Business Studies
Tameside College of Technology
1983.01 - 1987.01
4 GCE passes at C and above - undefined
West End High School
1978.01 - 1983.01