Summary
Overview
Work history
Skills
Websites
Languages
Accomplishments
Additional Skills
References
Timeline
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Mark Wroblewski

Mark Wroblewski

Production Manager, Field Service Engineer, Driver/Installer,
Hatfield / Welham Green,UK

Summary

Production and operations leader with 20+ years of experience across the UK and Europe in manufacturing, technical support, and international operations. Proven track record in managing multi-site teams, establishing overseas branches, and optimizing production processes. Known for hands-on leadership, strategic thinking, and delivering measurable improvements in efficiency, cost savings, and customer satisfaction.

Overview

20
20
years of professional experience

Work history

Production Manager

E-Service Europe Ltd.
Welham Green, UK
05.2024 - 05.2025
  • Directed daily production operations, reducing downtime through proactive maintenance and team management.
  • Negotiated contracts with UK and international suppliers to enhance cost efficiency and quality.
  • Introduced health & safety protocols, significantly reducing workplace incidents.
  • Delivered advanced technical support and complex client installations across multiple markets.
  • Designed and led training programs, strengthening client satisfaction and retention.

Production Manager

Playsafe Systems Ltd.
Welham Green / Welwyn Garden City
05.2014 - 05.2024
  • Oversaw end-to-end production of electronic systems, achieving consistent output improvements.
  • Coordinated with engineering, procurement, and logistics to ensure on-time delivery.
  • Mentored and trained staff, raising team productivity and technical expertise.
  • Conducted customer installations and on-site training, resulting in higher satisfaction.

Production Manager

Eurocoin Systems / Thomas Automatics
Barnet / Loughborough / Welham Green
05.2011 - 05.2015
  • Managed full production lifecycle for a wide range of Thomas Automatic machines.
  • Led product upgrades and new development initiatives.
  • Supervised production staff, ensuring compliance and product quality.
  • Delivered installations and training across the UK and Europe, providing post-sales support.
  • Secured supplier negotiations that reduced costs and improved material quality.

Operations Manager

E-Service Central / Eurocoin
05.2008 - 05.2011
  • Established and managed new workshops in Wroclaw, Krakow, Murcia, and Bucharest.
  • Recruited, trained, and led local teams, maintaining consistent technical standards.
  • Built and strengthened client and partner relationships across Europe.
  • Streamlined supply chain operations with international suppliers.
  • Drove sales and service initiatives, supporting business expansion in multiple markets.

Workshop Engineer / Field Service Engineer

E-Service / Eurocoin
Barnet
08.2005 - 05.2008
  • Serviced and repaired gaming and change machine products.
  • Delivered installations, preventive maintenance, and emergency support.
  • Built strong client relationships through responsiveness and technical expertise.

Skills

  • Production Operations & Process Optimization
  • Lean Manufacturing & Continuous Improvement
  • Cross-Functional Team Leadership
  • Staff Training & Technical Mentoring
  • International Operations & Supplier Management
  • Customer Installations & After-Sales Support
  • Strategic Planning & Cost Control
  • Technical Problem-Solving & Troubleshooting
  • MS 365 SAP Business One

Websites

Languages

Polish: Native
English: Fluent
French: Communicative

Accomplishments

  • Promoted multiple times, progressing from engineer to senior manager.
  • Founded and managed international branches in Poland, Spain, and Romania.
  • Delivered consistent improvements in production efficiency, cost savings, and customer satisfaction.
  • Led multi-country teams through successful product rollouts and market expansions.
  • International Experience
  • Managed operations in the UK, Poland, Spain, Romania, Germany, Netherlands, and France.
  • Adapted to diverse business environments with strong cultural awareness.
  • Built lasting supplier and customer networks across Europe for over 15 years.

Additional Skills

  • Hands-on with tools | DIY, Painting & Decorating
  • Basic Household Electrics & Plumbing
  • Driving Licence: Category B (since 2000, clean record)

References

References available upon request.

Timeline

Production Manager

E-Service Europe Ltd.
05.2024 - 05.2025

Production Manager

Playsafe Systems Ltd.
05.2014 - 05.2024

Production Manager

Eurocoin Systems / Thomas Automatics
05.2011 - 05.2015

Operations Manager

E-Service Central / Eurocoin
05.2008 - 05.2011

Workshop Engineer / Field Service Engineer

E-Service / Eurocoin
08.2005 - 05.2008

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Mark WroblewskiProduction Manager, Field Service Engineer, Driver/Installer,