Mark Wool
Leeds
Summary
A senior Operations Manager with extensive expertise in hospitality (16+ years), operational leadership, and team motivation. I am someone who demonstrates exceptional communication skills and customer service excellence, consistently driving problem-solving initiatives and accountability. Adept at delegation and relationship building, aiming to leverage these competencies towards continued career growth. I am very much a people-focused person who believes the team around me is integral in producing the desired results of the business.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Operations Manager
Arc Inspirations (Banyan, Box, Manahatta)
2018.03 - 2026.03
Assisted in coaching and developing general managers to achieve operational goals within sites across 6-8 sites - with 75% of which being internal, progression recruits.
Supported adherence to brand standards and compliance protocols.
Coordinated with various departments to ensure achievement of KPIs focused on team, guest, and financial outcomes.
Facilitated exceptional guest experiences across all operations with all sites achieving above competitor average in NPS guest feedback scores.
Helped manage budgets and financial performance while controlling expenses and enhancing profitability through efficient practices - with annual revenue over £14m and an EBITDA of £2m+.
Reviewed financial reports to identify potential growth opportunities.
General Manager
Arc Inspirations
Leeds
2013.07 - 2018.03
Deputy General Manager
Arc Inspirations
Leeds
2012.10 - 2013.07
Bar Manager
Arc Inspirations
Leeds
2012.02 - 2012.10
Education
Bachelor of Science - Sports Development
Leeds Beckett University
Leeds 2009.09 - 2011.05
Skills
Hospitality expertise
Operational leadership
Team motivation
Communication skills
Customer service excellence
Problem solving
Accountability
Delegation
Relationship building
Affiliations
- Running / Walking
- Golf
- Sports in general
Certification
- Mental Health First Aider
- Personal License
- WSET Level 2 Certificate
- Basic Food Hygiene Certificate
- Basic First Aid
- Full UK Drivers License
Family
Married since 2021 and a very proud father of two children, Dexter (10) and Mila (7). I spend a lot of my time outside of working supporting them with their extra-curricular activities and on occasion, giving time to help coach my son's rugby team.
Accomplishments
- Lifetime Achievement Award in 2025 in recognition of my contribution & loyalty following 15+ years of service within my previous employer.
References
References available upon request.
Timeline
Operations Manager
Arc Inspirations (Banyan, Box, Manahatta)
2018.03 - 2026.03
General Manager
Arc Inspirations
2013.07 - 2018.03
Deputy General Manager
Arc Inspirations
2012.10 - 2013.07
Bar Manager
Arc Inspirations
2012.02 - 2012.10
Bachelor of Science - Sports Development
Leeds Beckett University
2009.09 - 2011.05