Mark Wardlaw
Stoneyburn,West Lothian
Summary
Versatile Software Professional experienced in QA Testing, Technical Authoring, Project Services, and Business Analysis. Delivered impactful software solutions through effective communication and collaboration within agile teams, fostering strong relationships with stakeholders and presenting product capabilities to diverse audiences. Operated independently and successfully collaborated with remote teams across various time zones and cultures.
Overview
9
9
years of professional experience
Work history
Technical Project Manager
SP Energy Networks
Hamilton, South Lanarkshire
2024.07 - Current
- Contributed significantly towards ongoing Single System project.
- Oversaw implementation tasks by working collaboratively with SME's and technical experts.
- Configured ADMS by managing life cycles, menus, actions, appearances, and documents, facilitating testing and verification to ensure system alignment with user needs.
- Creation of custom reports and job/fault headers for print outs to ensure alignment with user users.
- Diagram editing/manipulation and creation of transmission sites and connections to ensure system aligns with user needs.
- Diagram editing/manipulation and creation of "special displays" to ensure system aligns with user needs.
- Creation of ADMS users and assignment of user privileges.
- Developed internal documentation to guide colleagues in replicating processes and enhancing their understanding of project workflows.
- Facilitated training for end users to enhance their understanding of ADMS product.
UX Design Researcher
General Electric
Livingston, West Lothian
2022.05 - 2024.05
- Researcher collaborating with senior UX Interaction, Visual Designers and Product Management to deliver quality designs, mockups, prototypes and design guidelines.
- Developed requirements repository to enhance designers' understanding of applications, their users, and intended use.
- Coordinated and managed creation of Design Guidelines to help developers understand UX best practices. In addition, managed internal approval processes.
- Conducted research on theme designs for individuals with visual impairments, presenting findings to management.
- Prepared and distributed end user surveys to collate data points to help drive decisions on product capabilities and features.
Business analyst
General Electric
Livingston, West Lothian
2017.05 - 2022.05
- Elicited and documented business requirements, including non-functional requirements, for ADMS product line to ensure comprehensive understanding.
- Collaborated directly with end-users to capture their needs.
- Collaborated with cross-functional teams, including technical leads, testers, scrum masters, and services, to secure stakeholder acceptance of deliverables.
- Broke down work into user stories for development needs, including acceptance criteria.
- Provided in sprint support by demonstrating feature capabilities to customers (when applicable) to showcase progress.
- Supported testing efforts by completing scenario-based testing for releases.
- Utilised prototyping to enhance user understanding of proposed solutions, facilitating clearer feedback and alignment.
Education
Bachelor of Engineering - Software Engineering
Edinburgh Napier University
Edinburgh /2000 - /2004
Skills
- Agile Methodologies
- Azure DevOps Services
- Product Management
- Use Stories
- Testing
- Report generation
- Documentation skills
- Confluence
- Delivering Presentations
- Attention to detail
- User Experience
- Active Listening
- Survey research
Timeline
Technical Project Manager
SP Energy Networks
2024.07 - Current
UX Design Researcher
General Electric
2022.05 - 2024.05
Business analyst
General Electric
2017.05 - 2022.05
Bachelor of Engineering - Software Engineering
Edinburgh Napier University
/2000 - /2004