Mark Wallace
Blackpool,Lancashire
Summary
Experienced healthcare professional with extensive background in assessment, report writing, and complex case management.
Proven ability to lead and mentor individuals and groups, ensuring effective communication and care coordination. Skilled in triage proficiency and de-escalation techniques.
Committed to client advocacy and building therapeutic relationships to enhance client outcomes.
Career goal: to advance as a nurse prescriber, ultimately aiming to specialise in ADHD assessment, treatment and support.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Senior nurse
Athena Healthcare
Lytham St. Annes, Lancashire
2024.05 - Current
- Kept abreast with latest nursing practices through continuous professional development courses enhancing service delivery standards.
- Took lead in conducting health promotion workshops raising awareness about various health conditions.
- Established rapport with patients, facilitating open communication about health concerns and treatment options.
- Advocated for patients' rights to quality healthcare, fostering trust and respect in the process.
Deputy manager
We Care Group
Preston, Lancashire
2024.01 - 2024.05
- Conducted performance evaluations, enhancing individual employee development.
- Enforced company policies for a safe and productive work environment.
- Facilitated staff meetings, leading to improved collaboration.
- Boosted team morale through effective communication and feedback systems.
Functional disability assessor
Atos
Blackpool, Lancashire
2017.09 - 2024.01
- Managed workload efficiently to ensure timely completion of disability assessments.
- Analysed medical evidence from general practitioners and specialists.
- Conducted comprehensive assessments for people with diverse functional disabilities, including ADHD.
- Identified specific needs for personalised disability support by thorough patient assessments.
- Participated in regular training sessions, enhancing skills in disability assessment techniques.
- Sought novel approaches to overcome challenges faced during disability assessment procedures.
- Ensured adherence to professional standards by diligent monitoring of assessment protocols.
- Adapted communication style to suit different individuals, promoting patient comfort during assessments.
- Prioritised confidentiality and data protection policies whilst managing sensitive patient information.
- Communicated effectively with patients regarding the outcomes of their assessment.
- Produced detailed reports following individual consultations to facilitate effective case management.
- Provided accurate documentation for all cases, enhancing the consistency of decision-making processes.
- Utilised clinical judgement when interpreting subjective and objective information about a claimant's health condition or disability.
- Interpreted complex clinical information to accurately assess an individual's functionality level.
- Liaised with healthcare professionals and social workers for comprehensive understanding of each case.
- Assisted service users to obtain and access community resources.
- Assessed clients and documented information for records and analysis.
RMN
Moving Up Care
Warrington, Lancashire
2016.04 - 2017.09
- Utilised supportive methods to enable young people with autism and ADHD to realise potential.
- Facilitated emotional development for individuals facing SEN challenges, including anxiety.
- Conducted one-on-one sessions with children diagnosed with Autism Spectrum Disorder and ADHD.
- Facilitated clear communication with patients to understand their conditions better.
- Contributed to team meetings, sharing professional insights and experiences.
- Enhanced patient comfort during assessments, displaying empathy and understanding.
- Collaborated effectively with other healthcare professionals, ensuring comprehensive patient care.
- Managed high pressure situations effectively whilst dealing with complex cases.
- Maintained professionalism throughout difficult conversations with distressed or upset individuals.
- Utilised medical knowledge extensively when making fair and objective assessments.
- Upheld ethical standards throughout assessment processes, promoting trust and respect.
- Prepared detailed reports after every assessment to assist in decision-making processes.
- Showcased excellent problem-solving skills when faced with challenging cases.
Mental health nurse
Lancashire Care NHS Foundation Trust
Blackpool, Lancashire
2014.09 - 2016.04
- Advocated for patients' rights; fostered an environment of respect and dignity.
- Participated in professional development activities; stayed abreast of latest nursing practices.
- Coordinated discharge planning process for smooth transition of patients into the community.
- Maintained accurate medical records, facilitated seamless healthcare service delivery.
Dementia nurse
Lancashire Care NHS Foundation Trust
Lytham St Annes, Lancashire
2013.04 - 2014.04
- Offered emotional support to families during difficult periods.
- Mitigated confusion in patients through a calming presence.
- Coordinated with multi-disciplinary team to deliver comprehensive care.
- Monitored vital signs regularly for maintaining optimal health levels.
Education
Diploma of Higher Education - Nursing
University of Central Lancashire
Preston 2010.04 - 2013.03
Skills
- Communication with multidisciplinary teams
- Leadership and mentoring
- Patient safety awareness
- Resilience during long shifts
- Triage proficiency
- Empathy and understanding
- Pharmacology knowledge
- Complex case management
- Patient advocacy
- De-escalation techniques
- Compassionate care
- Care coordination
- Therapeutic alliance building
- Mental status examination conducting
- Resilience in stressful situations
- Cognitive behavioural therapy proficiency
- Case Management
Affiliations
Choir, Reading, Sports.
References
References available upon request.
Timeline
Senior nurse
Athena Healthcare
2024.05 - Current
Deputy manager
We Care Group
2024.01 - 2024.05
Functional disability assessor
Atos
2017.09 - 2024.01
RMN
Moving Up Care
2016.04 - 2017.09
Mental health nurse
Lancashire Care NHS Foundation Trust
2014.09 - 2016.04
Dementia nurse
Lancashire Care NHS Foundation Trust
2013.04 - 2014.04
Diploma of Higher Education - Nursing
University of Central Lancashire
2010.04 - 2013.03