Mark Vujasevic
Prestwood, Great Missenden
Summary
Dedicated team member who promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting, working well as a team, or on my own. Works to achieve and exceed targets. Looking to start a new career.
Overview
18
18
years of professional experience
Work History
Supervisor
Churchill's Fish & Chips
Hazlemere
12.2022 - 01.2024
- Managed a daily team of at least four staff members to ensure efficient store operations.
- Held the highest position in-store during the majority of shifts, taking charge of responsibilities.
- Opened and closed the store as a key holder, maintaining security and operational flow.
- Delivered exceptional customer service by addressing queries and complaints in a personable and professional manner.
- Effectively processed time-sensitive orders while maintaining composure under pressure.
- Relayed daily takings to management and discussed trends in product sales, highlighting popular and less popular items.
Delivery Driver
YODEL
Buckinghamshire
02.2023 - 04.2023
- Managed a substantial inventory of parcels by strategically planning daily routes for optimal efficiency to meet expected delivery windows.
- Delivered parcels punctually and professionally, maintaining high standards of customer service and respect.
Head Chef/Restaurant Manager
Tuckin Fish & Chips
High Wycombe
02.2010 - 09.2022
- Delivered exceptional customer service while managing a team to efficiently operate a high-traffic restaurant and busy takeaway service.
- Ensured adherence to standards and protocols throughout operations.
- Conducted staff recruitment, management, performance reviews, scheduling, and training.
- Oversaw stock management, including ordering, inventory, and fulfilment.
- Executed cash handling and end-of-day banking procedures.
- Developed innovative ideas for menu enhancements, restaurant improvements, and overall business growth.
- Coordinated order timing to consistently meet or exceed customer expectations.
- Prepared a diverse range of fresh and frozen dishes to an exceptional standard while simultaneously managing various cooking times under pressure.
- Organised logistics for large-scale catered deliveries, managing quantities of 50 to 250 meals.
- Maintained rigorous food hygiene standards and cleanliness, successfully upholding a long-standing 5-star hygiene rating.
- Exceeded customer expectations through memorable meal experiences and outstanding service.
- Managed restaurant operations, including opening and closing duties as a key holder.
Team Leader
KFC
Maidenhead
01.2009 - 01.2010
Labourer
Tuckin Caterers
Buckinghamshire/Berkshire
01.2006 - 01.2009
Education
GCSEs -
Holmer Green Senior School
01.2009
Skills
- Customer service
- Communication skills
- Team collaboration
- Adaptability
- Interpersonal abilities
- Critical thinking
- Active listening
References
References available upon request
Personal Information
Driving License: Full UK Driving License (clean)
Timeline
Delivery Driver
YODEL
02.2023 - 04.2023
Supervisor
Churchill's Fish & Chips
12.2022 - 01.2024
Head Chef/Restaurant Manager
Tuckin Fish & Chips
02.2010 - 09.2022
Team Leader
KFC
01.2009 - 01.2010
Labourer
Tuckin Caterers
01.2006 - 01.2009
GCSEs -
Holmer Green Senior School
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