Mark Verok

Concierge, Events Organiser, Front-of-House Member and Receptionist.

• Greeting, conversing and building exceptional rapport with external clients and members of the firm, providing a welcoming, warm and approachable presence to the reception and internal working floors to all who visit.
• Booking multiple internal and external client meetings/events in the office's client suite daily, ranging from short-notice reservations to years long on-going, recurring sessions.
• Maintaining a well organised, clear reception inbox by ensuring that no communication goes unactioned for more than 2 working days without a response.
• Planning and assisting with physical room and furniture lay-out, procuring and serving catering and providing client hospitality during meetings and events - whilst adhering to allergen and dietary limitations, fire, health and safety protocols, as well as the reported physical conditions/disabilities of the attendees.
• Compiling and sending financial reports of weekly for client meeting reservations, ensuring that costs are charged to the appropriate cost code.
• Refilling and cleaning of 5 kitchenette areas with 8 coffee machines in total across 3 floors, ensuring the clients' employees have adequate hospitality stock, promoting a productive and well-organised working environment.
• Refilling and organisation of 3 vending machines with over 16 different products.
• Procurement of hospitality and vending stock on a weekly basis, or when necessary, from multiple providers - this ranging from products for client and internal meetings, stock required as an alternative for an unavailable products/catering options for all client areas.
• Collating and reporting of financial figures relating to hospitality and vending, on a weekly basis and undertaking further troubleshooting measures should issues arise.
• Consistently adhering to strict Safety & Security protocols, GDPR, Healthy & Safety procedures, Food Safety regulations, in addition to Fire Safety rules, all whilst conducting daily duties and client events.
• Requesting, documenting and supervising contractors for works around the site.
• Archiving of delivery invoices, contractor E-Permits, visitor log files and other important administratory documentation.
• Printing documents on request from clients.
• Maintaining and organising the on-site parking matrix.
• Creation and provision of Wi-Fi access profiles for external clients.
• Providing IT assistance for provided in-house equipment.
• Retrieval and dispatch of mail correspondence as well as other deliveries to the site.

Extra-Vocational Achievements and Duties:

1. Revival of the Reading Office and Resident Reception Team:

• Was picked to hand train all 5 members of current and prior staff members to promote standards of exceptional client service, demonstrated during 1st and 2nd years of service.
• Implementations of numerous systems, SOPs, procedures and methods of completion of duties (reorganisation of all storage areas, increase in email/correspondence etiquette and efficiency, reception responsibilities and timesheet overhaul, creation of expert level automated Excel files for stock take and parking procedures) to increase efficiency of the resident team working there.
• Acting as an intermediary between the client, Workplace Services team and the Reception team, mediating conversations and meetings to ensure exceptional service is always provided.
• Stepping in as a supervisor/leader for the Reading site's reception team - being the first point of contact for the team for assistance and/or training, the external clients for questions or for the internal teams (including high-ranking leaders) in case of requests and enquires to be actioned directly with the reception team.
• Covering, travelling to and working at the site for a total of over 4 months in just the last year, ensuring that everything is running smoothly and to the highest of standards.

2. Assisting with Regional Hospitality and Vending Stocks:

• Took the initiative to oversee all 16 different regional sites' unique 72+ vending products and 364+ hospitality products, outcomes from the work conducted were positive and had a major impact hence was asked to further support the vending manager in this work.
• Collated all data in Excel spreadsheet to ensure that figures were correct for purchase, sell, case and singular prices of each product, with each associated SKU code - each month, or when necessary/required in case of price changes.
• Navigating external online systems and establishing clear communication channels to ensure correct products are in the right places in all 25+ vending machines regionally, across all 16 sites.
• Results from this extra work ensured that the correct figures were used in financial reports, as well as the correct prices being charged to the clients.

Undertaking a plethora of jobs - anytime, anywhere in order to expand skills repertoire.

Working predominantly in Cardiff City and County Hall.

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Carried out day-to-day duties accurately and efficiently.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Successfully delivered on tasks within tight deadlines.
• Consistently arrived at work on time and ready to start immediately.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Displayed energy and enthusiasm in fast-paced environment.
• Improved efficiency and productivity by acquiring new skills.
• Oversaw daily operations to achieve high productivity levels.

Based in Cardiff, operating regionally in the UK and in Norway.

• Regularly audited warehouse storage areas, maintaining orderliness and easy access to items.
• Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
• Assisted in budget preparation by providing accurate inventory data.
• Created detailed reports post-inventory count, providing valuable insights into potential issues or discrepancies.
• Enhanced inventory accuracy by conducting regular stock checks and audits.
• Adhered to company audit rules during inventory counts to obtain accuracy.
• Abided to department SOPs and enforced adherence to procedures to reduce errors.
• Reported on inventory shortages, audit findings and forecasting needs to inform upper management.
• Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
• Supervised warehouse operations, enforcing proper inventory management procedures.

Liaising and interacting with patients of all ages, providing the highest standard of hospitality, care and catering throughout their stay, ensuring strong personal relationships are made and maintained.

• Demonstrated exceptional proficiency standards by performing daily deep cleaning of kitchen facilities, toilets, offices, and recreational spaces during the COVID 19 pandemic
• Actioned food service to patients while strictly adhering to dietary requirements and restrictions within wards.
• Served meals professionally, enhancing overall dining experience.
• Engage with patients on a personal level, offering companionship and fostering a strong sense of company and community when necessary.
  Devoted extensive time to ensure the wellbeing, both mental and physical, of patients are managed and well managed.
• Executed precise data entry tasks associated with inventory labelling, storage, and use.
• Exhibited exceptional inventory management skills, ensuring accuracy and efficiency throughout.
• Ensured cleanliness of dining area for a pleasant dining experience.
• Arranged special requests from customers promptly, creating positive impressions.
• Adhered to health and safety regulations, SOPs, ensuring a safe environment for guests.
• Handled hazardous waste disposal, contributing to safe environments.
• Collaborated with nursing staff, supporting patient care needs.

• Achieved thorough sanitisation of machinery with the use of specialised cleaning products.
• Cleaned hazardous materials safely, preventing potential accidents or incidents.
• Performed high-standard cleaning services for increased client satisfaction in factories and warehouses.
• Carried out routine maintenance checks on cleaning equipment to prevent malfunctions.
• Assisted in pest control activities around the premises maintaining healthy working conditions.
• Adhered strictly to company's procedures when disposing off harmful waste thereby mitigating risks associated with improper disposal.
• Conducted thorough inspection of premises post-cleaning, ensuring no area was left unattended.
• Kept communal areas tidy, creating a pleasant atmosphere for workers.