MARK TURLAND

Responsibilities:

• Answer emergency calls from the public and other agencies.
• Gather information from call handlers and police systems.
• Make priority assessments and determine appropriate responses based on risk and vulnerability.
• Handle multiple calls and incidents simultaneously.
• Coordinate closely with response officers to ensure timely actions.
• Liaise with other agencies as incidents unfold.
• Accurately record information and reassure victims while facilitating investigations.
• Utilise numerous IT systems including Command & Control, Mapping, Word, Excel

Skills Needed:

• Stay calm under pressure and make informed decisions.
• Listen carefully to understand situations and determine responses.
• Work well in a team and communicate clearly with response teams.
• Prioritise incidents and direct officers/resources timely.
• Make split-second decisions based on limited information.
• Operate airwave radio equipment and monitor the status of officers.
• Handle critical incidents like firearms incidents, major public disorder, or natural disasters.

It’s a challenging and highly rewarding role that has a profound impact on the community by supporting frontline officers. Do you find this role intriguing, or are you looking for information on something else?

Whilst employed as a civilian within the Metropolitan Police service i undertook numerous roles during a 14yr period. Ranging from basic admin duties, looking after personnel, Contract administration.

A Communications Officer working in a Control room environment within a small team organising the work load of Police Officers within a London Borough and eventually running the Control room and managing several members of staff. Working a full 24/7 shift pattern.