Mark Trolley
Crawley,West Sussex
Summary
A strategic professional with a strong foundation in criminal law cross agency collaboration to influence policy, negotiation, and liaison. Demonstrates proficiency in policy and programme development, driving impactful initiatives that align with organisational objectives. Adept at fostering collaboration and delivering results in complex environments, with a focus on innovative solutions to meet evolving challenges.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
Interim Deputy Director of Operational Delivery
Crown Prosecution Service
London, London
11.2022 - 04.2025
- Led national review and implemented a new national operating model.
- Organised workshops to boost staff morale and productivity.
- Managed budgets and the national resource model, resulting in cost-effective resource allocation.
- Developed strategic plans to meet organisational goals. This included working with HMCTS on Modernising Justice programme, relaunch of Transforming Summary Justice initiative and development of Better Case Management in the Crown Court.
- Implemented and developed a new digital operating process to increase the efficiency of case progression and the accurate recording of decision making.
- Cultivated strong relationships with senior members of the judiciary, HMCTS, police, the Law Society and the Bar Council to improve business collaboration.
- Through cross agency collaboration streamlined inter-departmental communications, enhancing overall productivity.
Head of Court Business
Crown Prosecution Service
London, London
08.2017 - 11.2022
- Responsible for the delivery of the prosecution process in both magistrates' and Crown Court. Ensuring that this was compliant with current legislation.
- Developed operational policies for increased efficiency and consistency.
- Led the development and delivery of the national advocacy strategy through liaison with the Bar Council, the Law Society, Chartered Institute of Legal Executives and HMCTS.
- Collaborated with other departments for unified development of HMCTS reform and implementation of government strategy.
- Conducted risk assessments mitigating potential operational hazards.
- Built key stakeholder relationships to foster collaboration and partnerships.
- Oversaw daily CPS operations to react to developing issues in an effective manner.
Senior Court Business Advisor
Crown Prosecution Service
London, London
05.2015 - 08.2017
- Led the CPS delivery of the Transforming Summary Justice initiative.
- Coordinated cross-functional teams; facilitated seamless execution of complex projects.
- Developed strategy for prosecution of summary only cases that corresponded to current legislation.
- Cultivated a culture of continuous improvement, through liaison with key stakeholders, driving innovation within the Division.
- Streamlined operations and legal policy for increased efficiency and productivity.
Senior project manager
Crown Prosecution Service
London, London
04.2012 - 05.2015
- Balanced a portfolio of multiple projects simultaneously, demonstrating strong time-management skills.
- Developed comprehensive project plans for successful execution.
- Devised strategies to overcome challenges during project life cycle stages.
- Notable projects include the development of the national standard operating model, digitisation of the caseload and case progression function and development of a central communication hub.
Associate Prosecutor
Crown Prosecution Service
London, London
02.2003 - 04.2012
- Reviewed and prosecuted summary trials in the magistrates' courts.
- Worked closely with police to gather evidence and lines of enquiry.
- Presented compelling evidence in court, securing justice for victims.
- Liaised with defence representatives to ensure that the requirement for a prosecution remained.
Education
Bachelor of Science - Geography
King's College London
London 09.1998 - 06.2001
A-Levels - Geography
Afan College
Port Talbot, Neath Port Talbot 09.1996 - 06.1998
A-Levels - Accounting
Afan College
Port Talbot, Neath Port Talbot 09.1996 - 06.1998
A-Levels - Computing
Afan College
Port Talbot, Neath Port Talbot 09.1996 - 06.1998
Skills
- Executive decision-making
- Influential negotiation and liaison
- Knowledge of criminal law
- Policy development
- Programme development
Timeline
Interim Deputy Director of Operational Delivery
Crown Prosecution Service
11.2022 - 04.2025
Head of Court Business
Crown Prosecution Service
08.2017 - 11.2022
Senior Court Business Advisor
Crown Prosecution Service
05.2015 - 08.2017
Senior project manager
Crown Prosecution Service
04.2012 - 05.2015
Associate Prosecutor
Crown Prosecution Service
02.2003 - 04.2012
Bachelor of Science - Geography
King's College London
09.1998 - 06.2001
A-Levels - Geography
Afan College
09.1996 - 06.1998
A-Levels - Accounting
Afan College
09.1996 - 06.1998
A-Levels - Computing
Afan College
09.1996 - 06.1998
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