mark thirkill

driver/roadworker. storeman

Leeds City Council

Leeds, west yorkshire

09.1986 - Current

Offered flexible working patterns to meet peak business demands.
Covered weekend shifts to optimise service levels.
Delivered customer orders within target timeframes.
Interacted with customers pleasantly and professionally, delivering first-class care and service.
Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
Maintained professional appearance and excellent hygiene levels to uphold company reputation.
Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
Planned routes and schedules to achieve consistent service availability.
Washed and polished service vehicles to maintain professional appearance.
Carried out vehicle checks and organised repairs to achieve timely resolution.
Updated monthly mileage records to track trends and identify improvements.
Handled customer complaints and kept customers satisfied through professional conduct.
Completed logs and reports for every trip, detailing fuel delivery times, mileage covered and amount of fuel consumed.
Retained excellent local area knowledge to plan optimal routes.
Topped up oil and tyres to support vehicle safety and functionality.
Achieved high customer ratings on mobile booking systems.
Submitted reports regarding issues and concerns to manager.
Provided accurate schedules and informed passengers regarding delays.
Coordinated with vehicle services to schedule repairs.
Assisted passengers with loading and uploading luggage.
Correctly labelled and stored goods according to detailed [Type] plans, employing attention to personal safety to avoid injuries and accidents.
Ensure incoming stock was safely unloaded using forklift and stored at time of arrival to prevent delays to shipments.
Accurately picked goods from shelves according to invoice requirements, recording movements within [Software] to ensure traceability.
Performed stocktake procedures on [Timeframe] basis, promptly raising purchase orders for additional stock to optimise store efficiency.
Processed received goods in [Software], meticulously checking stock against purchase orders, delivery dockets and picking slips to minimise errors by [Number]%.
Strategically stacked bulky and heavy goods according to OH&S and [Type] standards to mitigate safety risks.
Produced timely and accurate reports from [Software] on goods, equipment and consumables to inform future [Type] planning decisions.
Loaded and unloaded transport vehicles within [Number] minutes to maintain workflow efficiency.
Prepared and consolidated packages for delivery, logging details in [Software] to maintain accurate records.
Thoroughly inspected goods for damage, minimising product loss by [Number]% through [Action].
Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
Monitored stock levels and wrote timely order supply requests to replenish merchandise.
Understood what drives overall business success and prioritised and delivered quality results.
Maintained strong partnership with Operations Manager to keep alignment and timely communication.
Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
Led regular staff performance reviews to provide guidance and support for individual development.
Kept awareness of competitor activity and developed ideas to promote store.
Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
Maximised profitability through efficient budgeting and identified opportunities for growth.
Set SMART goals for store team, developing staff abilities and increasing sales performance.
Challenged and inspired team members to achieve business results.
Oversaw daily store cleaning and general store maintenance to keep high company standards.
Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
Solicited customer feedback to understand customer needs and constantly improve product offerings.
Acted as liaison between staff and management to maintain two-way communications that improved store performance.
Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
Assisted in recruiting, hiring and onboarding store staff.
Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.