Mark Smith
Fleetwood,United Kingdom
Summary
I am a reliable and honest individual who works well alone or in a team, I hold excellent customer service skills and over 14 years security and civil enforcement experience other skills include cash handling, stock control, warehousing, production operative, multi drop driver. I hold previous management and supervisory skills and more than willing to undertake any training to advance my knowledge.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Delivery Driver
Royal Mail
Blackpool , Lancashire
2024.05 - 2025.12
- Facilitated delivery of parcels to households within local area. Completed 100 to 140 drops daily. Assisted with special and tracked deliveries requiring photo evidence and signatures.
Night Assistant
ASDA
Fleetwood, Lancashire
2023.08 - 2024.05
- Managed stock rotation of produce to ensure freshness and optimise shelf presentation. Dealing with deliveries and customer service
Production Operative
Fisherman's Friend
Fleetwood, Lancashire
2023.01 - 2023.07
- Assisted in de-dusting operations by loading lozenges into vacuum machine. Supported removal of excess starch from products through effective handling. Prepared lozenges for production line by weighing and storing appropriately. Operated electronic pallet truck for product transfers.
Royal Mail Delivery Driver (Xmas Temp)
HRGO
Stockport
2022.08 - 2023.01
- Facilitate mail delivery to customers across Blackpool, Fleetwood, and Lytham, ensuring signature or photographic confirmation of receipt.
Agency Worker
Recruitment Co
Blackpool , Lancashire
2022.01 - 2022.08
- Assembled components and conducted quality checks to maintain high standards of production.
Case Manager (Temp 6 Month Contract)
Department of Work and Pensions
Blackpool , Lancashire
2021.03 - 2021.12
- Assisted over 1000 customers with universal credit claims. Provided support through telephone and computer interactions. Helped clients navigate claim setup and childcare issues. Issued payments and followed up on underpayments.
Civil Enforcement Officer
NSL Group
Blackpool , Lancashire
2019.03 - 2020.11
- Assisted in managing on-street parking issues. Issued penalty charge notices as required. Supported conflict resolution efforts in parking enforcement.
Education
First Aid in the Work Place - First Aid
Get Skilled
Understand Excellence in Customer Service Hospitality Level 2 - Certificate of higher education
Triage Group-Online
2025.11 - 2026.01
Safeguarding And Prevent Level 2 - NCFE
Nescot
2025.07 - 2025.09
NCFE Tenant Support Social Housing Level 2 - Certificate of higher education
Wiltshire College
2025.04 - 2025.06
Fire Marshall Certificate - HSQE
Vital Skills Group-Online
2024.10 - 2024.10
Understanding Workplace Violence Level 2 - Level 2
Nescot-United Kingdom
2022.07 - 2022.10
Retail operations - Level 2
Nescot-United Kingdom
2022.06 - 2022.09
Development and employability - Level 2
Highfield-United Kingdom
2019.02 - 2019.03
Customer service - Level 2
Nescot-United Kingdom
2019.01 - 2019.03
Equality and Diversity - Level 2
Nescot-United Kingdom
2016.12 - 2017.01
Principles of Business And Administration Level 2 - Level 2
Nescot
2014.08 - 2014.10
Skills
- Shipping & Receiving
- Security & Control Room Supervisor
- Warehouse Experience
- Picking and Packing
- Assembly and Food Production
- Multi-Drop Delivery Driving/Long Distance Courier
- CoPilot GPS
- Fire Marshall Certificate
- Customer communication
- Case Management and IT
- Retail and Merchandising
- Civil Enforcement
Personal Details
- Driver's License: Cars/Vans (Clean)
- Eligible to work in the UK: Yes
- Highest Level of Education: A-Level or equivalent
- Industry: Business Operations, Cleaning & Sanitation, Customer Service, IT Operations & Helpdesk, Loading and Stocking, Logistic Support, Management, Production & Manufacturing, Retail, Sales, Security & Public Safety, Transportation Services, Recycling, Case Management.
Timeline
Understand Excellence in Customer Service Hospitality Level 2 - Certificate of higher education
Triage Group-Online
2025.11 - 2026.01
Safeguarding And Prevent Level 2 - NCFE
Nescot
2025.07 - 2025.09
NCFE Tenant Support Social Housing Level 2 - Certificate of higher education
Wiltshire College
2025.04 - 2025.06
Fire Marshall Certificate - HSQE
Vital Skills Group-Online
2024.10 - 2024.10
Delivery Driver
Royal Mail
2024.05 - 2025.12
Night Assistant
ASDA
2023.08 - 2024.05
Production Operative
Fisherman's Friend
2023.01 - 2023.07
Royal Mail Delivery Driver (Xmas Temp)
HRGO
2022.08 - 2023.01
Understanding Workplace Violence Level 2 - Level 2
Nescot-United Kingdom
2022.07 - 2022.10
Retail operations - Level 2
Nescot-United Kingdom
2022.06 - 2022.09
Agency Worker
Recruitment Co
2022.01 - 2022.08
Case Manager (Temp 6 Month Contract)
Department of Work and Pensions
2021.03 - 2021.12
Civil Enforcement Officer
NSL Group
2019.03 - 2020.11
Development and employability - Level 2
Highfield-United Kingdom
2019.02 - 2019.03
Customer service - Level 2
Nescot-United Kingdom
2019.01 - 2019.03
Equality and Diversity - Level 2
Nescot-United Kingdom
2016.12 - 2017.01
Principles of Business And Administration Level 2 - Level 2
Nescot
2014.08 - 2014.10
First Aid in the Work Place - First Aid
Get Skilled