Mark Smith
Salford,Greater manchester
Summary
Responsive Service Engineer with experience of being a senior support engineer giving
depth and experience in the gas industry. Customer service-oriented and diligent with over 30 years of experience providing excellent general technical direction and assistance. Knowledgeable and dependable with background in fault diagnostics, routine maintenance and customer service. Friendly, polite and professional with all staff and customers at all times. Proven success developing long-term relationships with customers.
Overview
40
40
years of professional experience
Work history
Service engineer
Worcester Bosch
Worcester, Worcestershire
08.1987 - Current
- Installed replacement parts and components within target timescales to minimise service delays.
- Resolved and troubleshot large, complex issues escalated by junior engineers.
- Diagnosed faults in existing equipment, performing repairs and maintenance to ensure conformance with manufacturer's specifications.
- Generated accurate paperwork and reports detailing repair, service and customer notes to maintain high quality documentation.
Maintenance engineer
Stanley group
Manchester, Greater manchester
07.1987 - 07.2005
- Completed plumbing apprenticeship whilst learning new skills including basic Wiring skills and gas fault finding and rectification .
- installing heating /ventilation equipment working in partnership with Honeywell services.
- Gained full gas qualifications working on heating and catering equipment.
- Responded to plant breakdowns and emergency callouts.
- Minimised plant breakdowns with rigorous Planned Preventative Maintenance (PPM).
- Carried out scheduled preventative maintenance requests on all machines
- Gained electrical installation qualifications to 2931 inspection and test standard.
Apprentice plumber
Hyde group
Hyde, Tameside
06.1984 - 06.1986
- Apprentice plumber working whilst attending Hardman street college to achieve plumbing qualifications
- Assisted in the repair of all plumbing issues.
- installations repairs and breakdowns.
Education
CONGLP1PD/CONGLP1RPH/CONGLP1LAV -
LCL
Blackpool 09/2022 -
OFC10-101 /OFT10-105E /OFT10-600a - Oil competence.
OFTEC
04/2022 -
F Gas and ODS Regulations Category 1 - Refrigeration
City and Guilds level 2
Manchester 03/2020 -
Level 3 Assessing competence in the work Enviromen - Assessing and competence
City and Guilds
Birmingham 09/2016 -
The craft certificate in plumbing - Plumbing
City and Guilds
Manchester 03/1988 -
5962-11 - Site procedures hot and,cold water
City and guilds
Manchester5962-14 - Domestic heating systems
City and Guilds
06/1990 -
5962-15 - Coursework assessment
City and Guilds
Manchester 06/1989 -
5982-11 - Written assessment
City and Guilds
Manchester 06/1990 -
5982-12 - Coursework assessment
City and Guilds
Manchester 06/1989 -
Gas fault finding and rectification - Gas
city and Guilds
Manchester 06/2020 -
Electrical installation competences - Electrical
City and Guilds
Manchester 01/1996 -
Basic installation practices and technology - Electrical
City and Guilds
01/1996 -
Electrical installation competences part 2 - Electrical
City and Guilds
Manchester 02/1997 -
16th edition regulations - Electrical
City.and Guilds
Manchester 06/2020 -
Certificate of inspection and testing - Electrical
City and Guilds
Manchester 06/2003 -
Skills
- communication and listening
- Technical and diagnostic support skills
- Contract manufacturing and logistics
- self motivated and enthusiastic
- gas electrical and plumbing experience
Timeline
Service engineer
Worcester Bosch
08.1987 - Current
Maintenance engineer
Stanley group
07.1987 - 07.2005
Apprentice plumber
Hyde group
06.1984 - 06.1986
CONGLP1PD/CONGLP1RPH/CONGLP1LAV -
LCL
09/2022 -
OFC10-101 /OFT10-105E /OFT10-600a - Oil competence.
OFTEC
04/2022 -
F Gas and ODS Regulations Category 1 - Refrigeration
City and Guilds level 2
03/2020 -
Level 3 Assessing competence in the work Enviromen - Assessing and competence
City and Guilds
09/2016 -
The craft certificate in plumbing - Plumbing
City and Guilds
03/1988 -
5962-11 - Site procedures hot and,cold water
City and guilds
5962-14 - Domestic heating systems
City and Guilds
06/1990 -
5962-15 - Coursework assessment
City and Guilds
06/1989 -
5982-11 - Written assessment
City and Guilds
06/1990 -
5982-12 - Coursework assessment
City and Guilds
06/1989 -
Gas fault finding and rectification - Gas
city and Guilds
06/2020 -
Electrical installation competences - Electrical
City and Guilds
01/1996 -
Basic installation practices and technology - Electrical
City and Guilds
01/1996 -
Electrical installation competences part 2 - Electrical
City and Guilds
02/1997 -
16th edition regulations - Electrical
City.and Guilds
06/2020 -
Certificate of inspection and testing - Electrical
City and Guilds
06/2003 -
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