Mark Skelton
High Wycombe
Summary
After moving closer to family and taking some time to consider my options, I am aiming to progress my career as an admin assistant. Experience in teamwork, data entry, and answering phone calls. I aim to gain further experience by working in a team and doing organisational tasks.
Overview
3
3
years of professional experience
Work History
Web Developer Apprentice
Select Products International Ltd
Paignton, Devon
12.2024 - 02.2025
- Communication and Teamwork: For their helpdesk software, I was asked by customer service to create a snooze function to return to a ticket (customer query) later at the correct time. By asking for clarification, I avoided wasting potentially 2 hours on implementing details that were not required, such as sending an email notification.
- Problem Solving: Solved problems independently to implement solutions in code, but also collaborated with the senior developer to discuss solutions when required.
- Organisation: Created to-do lists in Google Docs, breaking down the steps of tasks to make solving each problem easier.
Admin Assistant (Temp)
Yodel
Newton Abbot, Devon
10.2024 - 12.2024
- Data entry for the variance hours of workers to help with payroll
- Send out parcels given by customers
- Deliver parcels to customers when they came to collect them
- Troubleshot parcels with problems such as bad addresses
- Check proof of delivery images to make sure parcels are delivered properly
- Answered phone calls to help our couriers with deliveries
Data Annotator
DataAnnotation Tech
Remote
05.2024 - 10.2024
- Left due to few projects being available. The work involves rating AI models like ChatGPT so that they can improve their responses. Typical projects are where you provide a prompt and are then given two responses, one from each AI model, which are compared and rated. I have done work for normal text conversations, basic coding, and math.
- Attention to detail: I often have to fact-check to make sure what the models are saying is correct
- Follow instructions: Each project comes with unique constraints, and a lot of reading is involved
- Flexibility: I never know what projects will be available on a given day, and sometimes there are none
- Creativity: To think of new prompts to ask the AI models that will challenge them
- Numeracy skills: Some tasks are very mathematical
- IT skills: Use of Google to research and basic coding skills
- Time pressure: All projects come with a timer that the task must be completed within
- Organisation: I have to report my own time worked on each project, do all the admin involved with being self-employed, and set my work schedule
Logistics/Production Operative
Harrier LLC
Newton Abbot, Devon
10.2022 - 05.2024
- Started in production and then moved my way towards the logistics team. It involved:
- Working in a team to organise mail, while often manually producing labels by myself, in a friendly environment
- Making sure that the products make it onto the delivery lorries for distribution on time
- Ad-hoc tasks such as sending intercompany parcels, sending click-and-collect items, and finding out tracking numbers for our dispatched mail
- Communicated with various departments, such as finance, customer service, and product development, via email to complete ad-hoc tasks
- Data entry for manually producing labels by filling in online forms and organising that data into Excel spreadsheets
- Heavy lifting of boxes of outgoing letters and parcels
Waiter
McCreedy Restaurants
Bakewell, Derbyshire
11.2021 - 09.2022
- Ranked by a colleague, who was close to the manager, as the best waiter she had known since she started working there 6 years ago. I did this via:
- Teamwork, communicating well, and talking to people in a polite and friendly manner
- Managing a high-pressure environment to get various work done promptly; low-staff days were managed well
- Providing excellent customer service, making sure that everyone is satisfied, and making free drinks after mistakes
Education
M.Sc. - Machine Learning (Distinction)
Royal Holloway University of London
UK08.2020
M.Sc. by Research - Physics (Pass (either Pass/Fail only))
University of Warwick
UK01.2018
B.Sc. - Maths and Physics (2:1)
University of Warwick
UK07.2016
A-levels -
Hinchley Wood 6th Form
UK07.2013
GCSEs -
Hinchley Wood School
UK07.2011
Skills
- Team collaboration
- Problem solving
- Attention to detail
- Time management
Hobbies and Interests
- Speed-solving, where I solve the Rubik's Cube in the shortest possible time. I average about 18 seconds
- Playing board games and card games such as Chess, Catan, and Sushi Go!
- Walking, usually locally but sometimes on a day trip
- Travelling, including a 1-month trip around mainland Europe and a trip to Tanzania to trek Mount Kilimanjaro
- Fantasy Football; by looking at lots of data to make decisions. I'm currently in the top 10k for the 25/26 season
Timeline
Web Developer Apprentice
Select Products International Ltd
12.2024 - 02.2025
Admin Assistant (Temp)
Yodel
10.2024 - 12.2024
Data Annotator
DataAnnotation Tech
05.2024 - 10.2024
Logistics/Production Operative
Harrier LLC
10.2022 - 05.2024
Waiter
McCreedy Restaurants
11.2021 - 09.2022
M.Sc. - Machine Learning (Distinction)
Royal Holloway University of London
M.Sc. by Research - Physics (Pass (either Pass/Fail only))
University of Warwick
B.Sc. - Maths and Physics (2:1)
University of Warwick
A-levels -
Hinchley Wood 6th Form
GCSEs -
Hinchley Wood School