Mark Simpson
Hamilton,South Lanarkshire
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Offering strong interpersonal skills and customer-focused approach. Knowledgeable about basic sales techniques, communication, and teamwork. Enthusiastic about learning and contributing to team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Supervisor/Senior Sales
Morrisons
Cambuslang, South Lanarkshire
08.2023 - Current
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Updated product labelling and pricing to reflect discounts and offers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Increased sales by upselling and recommending services and products to customers.
Supervisor/Senior Sales
McColl's
Cambuslang, South Lanarkshire
03.2017 - 08.2023
Sales Assistant
Co-op Food
Cambuslang, South Lanarkshire
09.2014 - 03.2017
Education
GCSEs -
Hamilton Grammar School
South Lanarkshire /2010 - /2014
Skills
- Leadership
- Customer Service
- Confident communicator
- Sales techniques
- Merchandising
- Cash management
- Opening and closing procedures
- Stock management
- Employee management
Certification
BIIAB Personal Alcohol Licence
Emergency First Aid Certification
Basic Food Hygiene Certification
Timeline
Supervisor/Senior Sales
Morrisons
08.2023 - Current
Supervisor/Senior Sales
McColl's
03.2017 - 08.2023
Sales Assistant
Co-op Food
09.2014 - 03.2017
GCSEs -
Hamilton Grammar School
/2010 - /2014
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