Mark Silvester
Rugby,Warwickshire
Summary
Experienced in customer relationship management and key account handling, with a strong focus on strategic prospecting and product knowledge. Proficient in Salesforce, demonstrating a proven ability to drive sales and enhance client satisfaction. Committed to leveraging skills to achieve career growth and contribute to organisational success. Excellent knowledge of kitchen equipment solutions to the worlds largest restaurant chains.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
Work History
European Business Development Manager
H&K
Rugby, Warwickshire
09.2022 - 03.2025
- Fostered client relationships, leading to increased brand loyalty.
- Drove revenue growth with innovative sales strategies.
- Led cross-functional teams to deliver complex projects on time and budget.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Handled crisis situations effectively, minimising impact on business operations.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Negotiated contracts with vendors to secure best possible terms.
- Unveiled new revenue streams through diversification strategies.
- Collaborated with stakeholders to align business goals and objectives.
Business Manager
Stonewall Security
12.2020 - 09.2022
- Streamlined business operations to improve efficiency.
- Managed budget forecasts to ensure financial stability.
- Developed new marketing strategies for increased brand visibility.
- Devised sales targets, driving the team's motivation and focus towards achieving them.
- This was through Covid
CEO
Moriarty Catering Installations Ltd
Rugby, Warwickshire
02.2018 - 12.2020
- I was hired on a short-term contract by a small company
- Developed corporate policies, improved ethical standards across the organisation.
- Streamlined processes, achieved better resource allocation.
- Enhanced stakeholder relations by regular communication and transparency.
- Increased brand recognition with innovative marketing campaigns.
- Oversaw financial operations to maintain fiscal health of the company.
- Introduced cost control measures, witnessed significant reduction in overheads.
- Established new partnerships for increased market penetration.
- I succeeded in making the company stronger and securing new work for future years with revenues expected if £500k in the first 24 months
Key Account Manager for McDonald’s Restaurants – Europe, Middle East & Africa
Prince Castle
Rugby, Warwickshire
06.2016 - 02.2018
- Brought in to manage short term contract of what was a volatile EMMA market ignored for some time by the previous team, industry experience and connections helped me assess what to targets to improve warranty services issues within the business
- I worked closely with my service contacts and the engineering team to identify repeating issues threw 80/20 and saw reduced issues within 6cmonths, this also helped the warranty exposure and in turn raised brand reliability
- I Created the 'Continuous Improvement Process' for Prince Castle Equipment
- Managed key accounts with KES distributors H&K, Franke, GEV and Parts Town
- Worked on the Gallery Walks for London and Munich including the set up team for Worldwide convention
Sales and Market manager for the UK, Ireland, Nordics and Netherlands
Duke Manufacturing
Rugby, Warwickshire
06.2012 - 06.2016
- Accounts: Subway, Burger King, KFC & Gen market new business
- Budget grown from yr1 $5m yr2 $9m yr3 to $16m in 2015
- Main responsibilities are sales based; managing a team of three remotely, winning orders for new store packages ensuring all items are delivered on time in full, including day to day problem solving
- Attending trade shows and conferences all over my regions, presenting and demonstrating new equipment in the field
- Meeting new customers and developing new relationships for business, setting up support service team partnerships in new territories
- Grown Subway new store market share 30% to 55% in UK and Ireland, Nordic territories – Norway 35% to 100% Sweden 15% to 35% Finland 25% to 75% Expanded new rolls within BK and KFC sales – selling PHU, IRHS, Broilers and Flex Tec units to the field
Marketing and Customer Service Manager
H&K Europe
Rugby, Warwickshire
01.2007 - 06.2012
- Based in the marketing department and part of the Customers Services management team, my responsibilities were varied
- Within the customers services department there were 14 members covering approximately 1500 calls a week from UK, IRE, Italy and France supporting McDonalds, Subway, Pret a Manger & Ikea accounts
- I trained the team on parts ordering for McDonald’s equipment, Shake and Sundae Machines, Fryers, Grills, Toasters
- Set up a query system for dealing with problematic calls to make the team more productive
- I held the McDonalds European training role for H&K manufactured equipment
- I attended trade shows and equipment meetings to generate new business, contacts and sales leads for the company
- I have managed McDonalds roll outs (Deli, BOP, 3PG, LOV, MFY, SBS, DTO and Blended Ice)
- I surveyed and drawn kitchens making them work faster and more profitable for both company and licensee owners
- Project managed kitchen re-model projects from start to finish
- Started and managed the critical stock projects, including bulk CAPEX purchase programmes with UK MCD
Operations manager
Smith-Canham Technical Services
Rugby, Warwickshire
10.2004 - 01.2007
- Which then formed Network Catering Engineers during the ALBA rationalisation of the McDonalds service system – Started in operations and covered the parts department ensuring the engineers had the correct parts in their vans to complete jobs
- After twelve months was promoted to the role of Operations Manager where I line managed day to day work for 37 field engineers covering QSR restaurants in the UK
- I was also part of the merger management team that formed Network Catering
- Analysed performance metrics, identified areas for improvement in operations management.
- Applied lean principles to operations management, reduced waste significantly.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Coordinated cross-functional teams, achieved project milestones on schedule.
Warehouse Operative
H&K Europe limited
Rugby, Warwickshire
04.1997 - 10.2004
- Responsibilities over 7 years - Small and large order picking, goods in, goods out, QC, returns, and late shift charge hand
- Maintained safety regulations by enforcing strict adherence to company policies.
- Operated forklift trucks to efficiently manage heavy loads in the warehouse.
- Liaised with suppliers, resolved issues related to deliveries and supplies.
- Facilitated smooth workflow by promptly processing incoming stocks.
Warehouse Operative
MK Electric
Rugby, Warwickshire
11.1992 - 04.1997
- Working in a team of fifty people
- Promoted to leading hand 1994, responsible for export department
- Trained to use Reach, counterbalance and multi direction forklifts
- Improved efficiency with meticulous coordination of stock and inventory control.
- Coordinated with management, contributed valuable input during team meetings.
- Collaborated on stock checking routines, provided accurate inventory updates.
Education
GCSEs - 6 GCSE’s - English, Maths, History, Media Studies, Science, CDT
Ashlawn School
09.1986 - 07.1989
CPVE - Pass grade – Merit
Ashlawn 6th Form
01.1989 - 01.1990
BTEC National Diploma - Leisure Studies and Tourist Attraction Management
Stratford College
Stratford-upon-Avon, Warwickshire 09.1990 - 07.1992
Skills
- Customer relationship management software
- Key account handling
- Strategic prospecting
- Product knowledge
- Salesforce
References
- Mr Mark Ellis, VP EMEA Sales, McDonald’s Restaurants, Mellis@uk.cmd.com
- Mr Paul Stephens, Duke Mfg, Pstephens@dukmfg.com
- Mr Adrian Symons, VP Sales, H&K Europe Limited, Adrian.Symons@hki.com
- Mr Steve Cooper, MD EMEA, Prince Castle, Coopers@princecastle.com
Timeline
European Business Development Manager
H&K
09.2022 - 03.2025
Business Manager
Stonewall Security
12.2020 - 09.2022
CEO
Moriarty Catering Installations Ltd
02.2018 - 12.2020
Key Account Manager for McDonald’s Restaurants – Europe, Middle East & Africa
Prince Castle
06.2016 - 02.2018
Sales and Market manager for the UK, Ireland, Nordics and Netherlands
Duke Manufacturing
06.2012 - 06.2016
Marketing and Customer Service Manager
H&K Europe
01.2007 - 06.2012
Operations manager
Smith-Canham Technical Services
10.2004 - 01.2007
Warehouse Operative
H&K Europe limited
04.1997 - 10.2004
Warehouse Operative
MK Electric
11.1992 - 04.1997
BTEC National Diploma - Leisure Studies and Tourist Attraction Management
Stratford College
09.1990 - 07.1992
CPVE - Pass grade – Merit
Ashlawn 6th Form
01.1989 - 01.1990
GCSEs - 6 GCSE’s - English, Maths, History, Media Studies, Science, CDT
Ashlawn School
09.1986 - 07.1989
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