Mark Sherman
Banbury,UK
Summary
Account manager and sales executive with a strong history of building strategic partnerships and driving revenue growth. Expertise in customer retention and territory management, utilizing advanced sales techniques to enhance profitability. Skilled in cold calling, account management, and delivering exceptional customer service. Extensive training in public speaking, project management, and legal compliance supports the achievement of organizational objectives.
Overview
52
52
years of professional experience
Work history
CUSTOMER SERVICE
John Lewis Partnership/Waitrose
Waitrose Banbury
01.2019 - 01.2025
- Assisted customers in resolving complaints, problems, and queries to ensure satisfaction.
- Utilised company IT systems for managing transactions, operations, and reporting.
- Provided information and support regarding loyalty programmes, returns, and exchanges.
SALES EXECUTIVE
Evans Halshaw Group
01.2017 - 01.2019
- Facilitated new and used car sales through direct interactions with customers, including walk-ins and telephone leads.
- Supported vehicle valuations and processing of transactions with customers, ensuring a smooth banking and taxation process.
- Assisted in managing sales transactions using company IT systems.
Consultant
Semi-Retired Consultant
01.2013 - 01.2016
- Collaborated with a variety of industry professionals for effective product promotion.
REGIONAL ACCOUNT MANAGER, LEGAL
LexisNexis-RELX Group
04.2012 - 10.2012
- Assisted in meeting revenue targets by renewing and maintaining contracts with law firms for legal research products in assigned territory and maintaining client records.
- Conducted visits and presentations to managing partners and office managers ensuring clear communication of company products and services and to sell existing and new products.
CONSULTANT (Ambassador)
Reed Exhibitions Germany-RELX Group
01.2010 - 01.2012
- Supported relationship management with global key accounts and industry associations for European, Chinese and USA events.
- Attended international composites shows/exhibitions across Europe, China and USA to connect with key clients.
- Assisted sales and management teams in developing key client relationships to enhance show size and revenue.
Global account manager
Reed Elsevier (RELX Group)
01.2001 - 01.2012
- Delivered successful outcomes in four distinct roles over 12 years as detailed below.
KEY ACCOUNT MANAGER
Elsevier Advanced Technology-RELX Group
01.2006 - 01.2010
- Performed global key account management for two Elsevier B2B magazines in plastics composite materials and renewable energy.
- Organised international appointments and travel arrangements to enhance sales opportunities.
- Represented Elsevier at international exhibitions in Europe, Asia and USA to foster new business relationships and increase revenue.
- Worked with Elsevier Maxim IT sales system, Microsoft Outlook, Word, Excel and PowerPoint to maintain client and sales records.
DEPUTY GROUP ADVERTISEMENT/SALES MANAGER
Elsevier Advanced Technology-RELX Group
01.2001 - 01.2006
- Assisted in achieving $600,000 personal annual revenue sales targets in global composites industry B2B.
- Supported four salespeople through training and performance development plans.
- Aided in managing team of ten salespeople to maintain and boost revenue.
- Visited global key accounts and represented Elsevier at all relevant international exhibitions.
- Assisted Reed Exhibitions Germany to develop a new international composites industry show in 2006
- Worked closely with editorial, marketing and production teams to meet publishing deadlines.
MEDIA SALES EXECUTIVE
Newsdesk Communications Ltd., Campden Publishing Ltd.
01.1997 - 01.2001
- Achieved advertising sales revenue targets of £400,000 per publication through new business and personal sales.
- Conducted direct telephone sales of display advertising in defence and export industries for UK government.
- Facilitated one-call closing with senior corporate directors of international banks, exporters, and technology and defence suppliers.
INTERNATIONAL SALES AND MARKETING CONSULTANT
Self-employed
01.1995 - 01.1997
- Supported promotion of Native American culture through collaboration with US Embassy and US State Offices in London.
- Assisted Virgin Music in consulting efforts to promote an album featuring Native American fusion music through TV and radio interviews in the UK and Spain.
- Facilitated the supply and display of Native American goods in Harvey Nichols department store home section in London.
OPERATIONS MANAGER/SALES ACCOUNT MANAGER/CONSULTANT
Barwell Studio Ltd./Self-employed
01.1991 - 01.1996
- Assisted in achieving sales revenue targets through engagement with key accounts and new business opportunities.
- Supervised 45 operations staff in print production processes.
- Developed and integrated quality and operations manuals into existing systems.
- Coordinated efforts for successful ISO 9002 certification in sales and operations.
QUALITY ENGINEER/PRODUCTION MANAGER
Rohm & Haas Microelectronics/Shipley Company Inc. (Dow Chemical subsidiary)
01.1973 - 01.1989
- Achieved compliance with legal standards through effective implementation of new government and industry legislation.
- Enhanced organisational knowledge by attending regular government and legal briefings on compliance matters.
- Managed medical, security and environmental contracts, ensuring adherence to regulations.
- Improved vendor compliance and quality through rigorous site audits.
- Delivered comprehensive training modules on health & safety and corporate security, enhancing employee understanding across all levels.
- Identified and addressed security vulnerabilities through meticulous audits and incident investigations.
- Resolved critical security issues in collaboration with management, leading to successful corrective actions.
- Established clear procedures and manuals for quality assurance, security, production, and health & safety.
- Led a team of ten chemical processors to consistently achieve high-value production targets in batch manufacturing.
Education
Honorary Degree - Lakota Leadership
Oglala Lakota College
Kyle, SD, USAHigh School Diploma - undefined
Business Management Course
Boston College
Skills
- Attended training courses including Presenting, Public Speaking, Training, Time Management, Project Management, Sales Closing, Sales Skills, Business Law, Human Resources Legal Compliance, and many others
- Trained and experienced in Microsoft Office Suite, including Outlook, Word, Excel and PowerPoint
- Impeccable front-line customer service expertise
- Exemplary service attitude
- Knowledge of sales methodologies
- Shrewd Sales Executive with experience in developing partnerships, generating new business and growing sales
- Customer retention
- Cold calling techniques
- Territory and account management
OTHER INTERESTS
Creative writing and music, guitarist for six semi-pro bands UK and USA
Accomplishments
- Sold $4 million in personal advertising revenue during eight years with Reed Elsevier on B2B media products
- Organised and sold the first Chinese language publication from my organisation in the global composites industry, with three other Chinese magazines being published within one year, coordinating with Chinese counterparts
- Assisted Reed Exhibitions Germany to pitch, win, develop and sell a new successful pan-European conference/exhibition in the composites industry in 2006 which ran successfully for 19 years
- Participated actively in a corporate global internal communications group to improve company-wide practices
- Initiated, managed and organised certification of a 50-employee printing company with ISO9002/BS5750
- Presented on national television in the UK and Spain including BBC, ITV and cable, and at international conferences
OTHER EMPLOYMENT
US Air Force Telecommunications Manager, RAF Croughton UK, NCR Customer Service, Reno Nevada, Newspaper Publishing, Columbus Ohio, SOS Bureau Employment Executive, Coventry
Timeline
CUSTOMER SERVICE
John Lewis Partnership/Waitrose
01.2019 - 01.2025
SALES EXECUTIVE
Evans Halshaw Group
01.2017 - 01.2019
Consultant
Semi-Retired Consultant
01.2013 - 01.2016
REGIONAL ACCOUNT MANAGER, LEGAL
LexisNexis-RELX Group
04.2012 - 10.2012
CONSULTANT (Ambassador)
Reed Exhibitions Germany-RELX Group
01.2010 - 01.2012
KEY ACCOUNT MANAGER
Elsevier Advanced Technology-RELX Group
01.2006 - 01.2010
Global account manager
Reed Elsevier (RELX Group)
01.2001 - 01.2012
DEPUTY GROUP ADVERTISEMENT/SALES MANAGER
Elsevier Advanced Technology-RELX Group
01.2001 - 01.2006
MEDIA SALES EXECUTIVE
Newsdesk Communications Ltd., Campden Publishing Ltd.
01.1997 - 01.2001
INTERNATIONAL SALES AND MARKETING CONSULTANT
Self-employed
01.1995 - 01.1997
OPERATIONS MANAGER/SALES ACCOUNT MANAGER/CONSULTANT
Barwell Studio Ltd./Self-employed
01.1991 - 01.1996
QUALITY ENGINEER/PRODUCTION MANAGER
Rohm & Haas Microelectronics/Shipley Company Inc. (Dow Chemical subsidiary)
01.1973 - 01.1989
High School Diploma - undefined
Honorary Degree - Lakota Leadership
Oglala Lakota College
Business Management Course
Boston College