Mark Shearer
Heartlands Whitburn,Scotland
Summary
Store manager with proven ability to lead and develop teams through effective communication and positive reinforcement. Skilled in driving profit growth and achieving targets by optimizing retail operations and managing costs. Experienced in implementing successful projects that enhance team performance and operational efficiency.
Overview
15
15
years of professional experience
Work history
Supermarket Store Manager
Morrisons
Bathgate
11.2024 - Current
- Led a team of 150 staff and supported 10 department managers.
- Fostered a team-focused environment through implementation of leadership strategies.
- Facilitated quarterly performance reviews for managers, offering feedback and identifying areas for improvement.
- Addressed customer complaints effectively to ensure retention and maintain positive company image.
- Conducted weekly facility inspections to support asset and construction standards.
- Coordinated with stakeholders to identify improvements in cost reduction KPI performance and sales data analysis.
- Upheld health and safety regulations within the premises to the highest standards to ensure a safe shopping environment.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
Store Manager
Lidl
Whitburn Store - Corstorphine Store , Lothian
09.2019 - 11.2024
- Challenged and coached the management team and specialists to achieve exceptional business results by believing in the process.
- Understood what drives overall business success and prioritised and delivered quality results.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Actively developed and promoted from within the business to further develop the team
- Kept awareness of competitor activity and developed ideas to promote store.
- Focused on lowering store costs and reducing waste whilst at the same time pushing sales and delivering on great customer service.
- Led the opening of 2 new stores.
Deputy Store Manager
Lidl
, West Lothian
05.2016 - 08.2019
- Worked directly with several different stores to achieve KPI targets, worked directly to achieve productivity and improve morale in store.
- Monitored multiple systems to keep track of all store inventory and kpi targets.
- Managed teams of up to 20 employees, overseeing hiring, training, and professional growth of employees.
- Scheduled and led weekly store meetings for all employees.
- Worked along side the area manager to open a brand new shop
- Trained all new managers on store procedures and policies.
Duty Manager
Asda
Armadale
06.2011 - 04.2016
- Launched reinvention projects within 3 different stores leading 3 separate teams to achieve deadlines and successful rollouts.
- Managed multiple departments across the store including bakery production, fresh, ambient and admin.
- Managed staff of 110 sales associates.
- Increased profits through effective sales training and troubleshooting profit loss areas.
Education
Bachelor of Arts - Accountancy
University Of The West Of Scotland
2016
Secondary Education Exam -
Lanark Grammar School
Lanark2013
Skills
- Effective communication skills
- Team training and development
- Goal-oriented mindset
- Motivational leadership
- Customer focus
- Multi-tasking ability
- Exceptional customer service
- Project leadership and launch
- Recruitment and onboarding
- Problem solving
Timeline
Supermarket Store Manager
Morrisons
11.2024 - Current
Store Manager
Lidl
09.2019 - 11.2024
Deputy Store Manager
Lidl
05.2016 - 08.2019
Duty Manager
Asda
06.2011 - 04.2016
Bachelor of Arts - Accountancy
University Of The West Of Scotland
Secondary Education Exam -
Lanark Grammar School