Mark Shea
Railway
Manchester,Greater Manchester
Summary
Experienced Railway worker with 20+ years in the railway industry. Good reputation for resolving problems and improving customer satisfaction. Offers a flexible schedule to deliver good customer service and experience.
Enthusiastic Railway worker with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Safety-focused Railway worker promotes 20+ years of transport experience. Works well as part of a team to oversee customer satisfaction.
Attentive Railway worker with a strong background of safe operation of trains.
Supports customers with concise route and fare information.
Overview
20
20
years of professional experience
Work History
Railway station customer service agent
Northern Rail
Manchester/Salford, Greater Manchester
09.2004 - Current
- Oversaw boarding processes to assist passengers and support smooth operations.
- Announced routes and stops to inform passengers of schedule.
- Identified passenger needs and assisted with processing ticket changes or transfers.
- Provided information about stops and connections to help passengers meet transport needs.
- Responded to passenger requests and complaints and fostered resolution.
- Observed all safety regulations in compliance with local and international laws.
- Assisted passengers with seating locations and luggage storage.
- Took action to assist in event of emergencies or accidents.
- Worked flexible hours, covering weekends, nights and bank holidays.
- Served customers to drive sales and deliver top-quality experiences.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Checked and issued tickets for trams, buses and other public transport.
Education
NVQ Level 2 - Retail & distribution
Swansea College
Swansea 09/1989 - 09/1990
GCSEs - Numeracy, English, History, Geography and Art
Olchfa Comprehensive School
Swansea 1988 -
Skills
- Customer-focused
- Problem-solving
- Communication skills
- Accounting
- Team building
- GPS navigation
- Passenger engagement
Affiliations
- Worldwide travel and journey planning
- Animal welfare
- Visiting family & friends
- Socialising
Languages
English
Elementary
Welsh
Beginner
Timeline
Railway station customer service agent
Northern Rail
09.2004 - Current
NVQ Level 2 - Retail & distribution
Swansea College
09/1989 - 09/1990
GCSEs - Numeracy, English, History, Geography and Art
Olchfa Comprehensive School
1988 -
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