I play golf every week with friends, handicap of 131, enjoy the social aspect of the game as well as the exercise
Keen watcher of all sports especially football, cricket and golf
I enjoy spending time with my grandchildren
Mark Scrivin-Cowan
Milton Keynes,Buckinghamshire
Summary
Results-driven professional with extensive experience in managing teams across administration, retail, and warehouse operations. Specialises in training and coaching to enhance service standards and operational efficiency. Focused on customer care, cash control, and loss prevention while maintaining high compliance and morale. Demonstrates strong organisational skills and effective problem-solving abilities, committed to fostering a positive team environment.
Overview
40
40
years of professional experience
Work History
Administration Manager
Selco Builders Warehouse
Milton Keynes, Buckinghamshire
06.2019 - 11.2026
- Coordinated facility management tasks, ensuring a safe and productive workplace for all employees.Implemented key strategies to enhance operational efficiency.
- Managed store opening and closing procedures, securing premises and safeguarding assets.
- Handled customer disputes and complaints by offering solutions aligned with company's best practices.
- Trained new employees on store policies, customer service techniques, and security measures.
- Supervised staff, delegated tasks, and provided guidance to improve team efficiency.
- Distributed money to cashiers at shift start, collected till contents at end-of-shift and arranged for secure storage of cash to prevent losses.
- Fostered a culture of teamwork and respect, positively impacting staff morale and productivity.
- Conducted daily cash counts and reconciled discrepancies to maintain accurate financial records.
- Monitored inventory levels, organised stock replenishments, and conducted regular audits.
- Processed high-volume store deliveries, ensuring receipt and safe storage of required items.
- Processed refunds and exchanges, documenting reasons for returns for audit and accounting purposes.
- Upheld company policies and procedures, promoting a safe and compliant working environment.
- Collaborated with management to develop loss prevention strategies and reduce shrinkage rates.
- Provided one-to-one staff coaching and mentoring, nurturing confidence and ability to achieve brand goals.
- Assisted in inventory management, working closely with the stock control team to reconcile sales with stock levels accurately.
Warehouse Manager
Tesco Distribution Centre
Milton Keynes, Buckinghamshire
04.2014 - 11.2018
- Led a team of warehouse operatives, providing training and development to enhance productivity and team morale.
- Managed a team of warehouse operatives, overseeing daily tasks to boost efficiency and productivity.
- Supervised loading and unloading of goods, ensuring compliance with safety standards to prevent accidents.
- Monitored key performance indicators KPIs closely to assess operational effectiveness and identify areas for improvement.
- Conducted regular performance reviews with staff, setting objectives and providing feedback to drive continuous improvement.
- Prepared detailed reports on warehouse activities, presenting findings to senior management for strategic decision-making.
- Investigated incidents and accidents within the warehouse, implementing measures to prevent future occurrences.
- Developed and supported safe working practices to maintain hazard-free working environments.
- Loaded and unloaded truck deliveries using stock systems to process and arrange orders.
Night Duty Manager
Sainsbury's/Tesco/Asda
Variety of loactions
01.1987 - 02.2014
- Managed overnight operations, supervising staff and upholding high service standards.
- Monitored security systems, conducted patrols, and addressed safety concerns promptly.
- Guaranteed staff's fire safety knowledge remained up-to-date through training, smoothly handling evacuation procedures during emergencies.
- Trained new night staff, fostering a culture of professionalism and attention to detail.
- Organised staff schedules, balancing workload and adhering to labour budgets.
- Readied necessary handover documentation for morning staff, maintaining smooth-running business operations.
- Conducted regular staff meetings to communicate updates and gather feedback.
Education
NVQ Level 3 - Business/Mental Health
Milton Keynes College
Milton Keynes01-2017
O Levels - English Lang/English Lit/Maths/Spanish/French/Chemistry/Physics/Biology/Geography
Aylesbury Grammar School
Aylesbury01-1983
Skills
- Operations coordination
- Inventory management
- Financial oversight
- Office management
- Administrative processes
- Process improvement
- Order processing
- Workforce optimisation
- Team leadership
- Data integrity
Interests
Timeline
Administration Manager
Selco Builders Warehouse
06.2019 - 11.2026
Warehouse Manager
Tesco Distribution Centre
04.2014 - 11.2018
Night Duty Manager
Sainsbury's/Tesco/Asda
01.1987 - 02.2014
NVQ Level 3 - Business/Mental Health
Milton Keynes College
O Levels - English Lang/English Lit/Maths/Spanish/French/Chemistry/Physics/Biology/Geography
Aylesbury Grammar School