Mark Scanlan
Chatham,United Kingdom
Summary
Detail-oriented professional skilled in coordination and time management. Ensures compliance with public safety protocols while effectively solving problems. Holds a clean full UK driving licence and collaborates well in team settings. Maintains safety consciousness and communicates clearly under pressure.
Overview
32
32
years of professional experience
28
28
years of post-secondary education
Work history
Complex Engineer
Openreach
, Kent
03.2021 - Current
- Advanced skills engineer specialising in fibre
- Conducted comprehensive system analyses, resulting in valuable insights for improvements.
- Improved network performance by conducting regular systems maintenance and troubleshooting.
- Contributed to business growth through proficiently managing resources and streamlining processes.
- Enhanced customer satisfaction with timely resolution of technical issues.
- Achieved optimal network functionality with constant monitoring and adjustments.
- Maintained high industry standards by complying with regulations and guidelines at all times.
- Collaborated on major telecommunications projects, ensuring successful completion within deadlines.
- Performed diagnostic check-ups to detect and diagnose hardware and software issues.
Self Employed Plummer
Mark Scanlan
, Kent
01.2018 - 03.2020
- Managed inventory of plumbing materials, avoiding unnecessary delays.
- Undertook bathroom remodelling projects to enhance property value.
- Adhered to health and safety regulations, maintaining a safe working environment at all times.
- Completed jobs on schedule, meeting client deadlines.
Plumber and Duct Air conditioning Engineer
Paul Eldridge - J D Gearing Plumbing & Heating
, Kent
04.2016 - 12.2017
- Fixed leaks to prevent water damage and waste.
- Replaced outdated fixtures, enhancing aesthetics and utility.
- Solved sewer line blockages, preventing backflow and unpleasant odours.
- Kept up-to-date with latest plumbing technologies to provide expert advice.
Postal Worker
Royal Mail
Rochester/Sittingbourne, Kent
07.2000 - 03.2016
- Improve service delivery by managing daily delivery routes and handling public caller communications.
- Cultivated positive relationships with customers through friendly interactions.
- Resolved customer complaints in a professional manner, preserving brand reputation.
- Maintained excellent customer service for positive community relations.
- Processed outgoing post promptly for efficient operations.
- Handled confidential items responsibly, maintaining trust.
- Assisted colleagues during peak times, fostering teamwork.
- Sorted mail accurately, ensuring correct distribution.
- Recorded deliveries and collections punctually for accurate record-keeping.
- Prioritised workload effectively to meet all deadlines.
Gardener
Adecco Agency
01.1999 - 07.2000
- Improved premises presentation through consistent garden work and upkeep around offices.
- Organised work schedule effectively-all tasks completed in timely manner.
- Enhanced property appeal by maintaining and nurturing plant life.
- Skilfully performed wide range of garden-related tasks including weeding, mowing, strimming, pruning, hedge trimming and planting.
- Enforced safe working practices and complied with all health and safety legislations.
- Maintained and serviced garden machinery, increasing average equipment lifespan.
Window Cleaner
RIP Window Cleaning & AAHyclean Services
05.1994 - 01.1999
- Enhanced property visibility and appearance through regular window cleaning services for clients.
- Upheld company reputation by providing reliable service in adherence with set appointment times and estimated finish dates.
- Ensured punctuality for all appointments, demonstrating respect for client's time and schedules.
- Conducted risk assessments for each job to maintain safe working conditions.
- Adhered strictly to health and safety regulations during all tasks performed on-site or off-site.
- Prioritised tasks according to client needs, job urgency, or task complexity.
Education
NVQ Level 2 - Telecoms Field Operative
Institute for Apprenticeships & Technical Education
HM Government 04.2001 - 10.2022
Functional Skills Qualification Level 1 - English
Skillfirst Awards
Ofqual RegulatedFunctional Skills Qualification Level 1 - Mathematics
Skillfirst Awards
Ofqual RegulatedProfessional Tiling Solutions Certificate -
Harlow Training Centre
Essex 10.2008 - 10.2008
City & Guilds Level 2 - Plumbing studies
Mid-Kent College
Rochester 09.2004 - 08.2006
GCSEs (Grades B-D) - Art, English, Maths & Science
Walderslade Boys School (aka Greenacre Academy)
Kent 09.1987 - 08.1992
Skills
- Technical certifications
- Safety protocols
- Risk assessment
- Efficient coordination
- Time management
- Timetable management
- Problem solving skills
- Communication proficiency
- Excellent team collaborator
- Excellent concentration
- Resilience under pressure
Affiliations
- I have a passion for football and have assisted with coaching my children's football team.
- I enjoy walking and the cinema and spending quality time with family and friends.
References
References available upon request.
Timeline
Complex Engineer
Openreach
03.2021 - Current
Self Employed Plummer
Mark Scanlan
01.2018 - 03.2020
Plumber and Duct Air conditioning Engineer
Paul Eldridge - J D Gearing Plumbing & Heating
04.2016 - 12.2017
Professional Tiling Solutions Certificate -
Harlow Training Centre
10.2008 - 10.2008
City & Guilds Level 2 - Plumbing studies
Mid-Kent College
09.2004 - 08.2006
NVQ Level 2 - Telecoms Field Operative
Institute for Apprenticeships & Technical Education
04.2001 - 10.2022
Postal Worker
Royal Mail
07.2000 - 03.2016
Gardener
Adecco Agency
01.1999 - 07.2000
Window Cleaner
RIP Window Cleaning & AAHyclean Services
05.1994 - 01.1999
GCSEs (Grades B-D) - Art, English, Maths & Science
Walderslade Boys School (aka Greenacre Academy)
09.1987 - 08.1992
Functional Skills Qualification Level 1 - English
Skillfirst Awards
Functional Skills Qualification Level 1 - Mathematics
Skillfirst Awards