Mark Salomone
TORQUAY,Devon
Summary
Dynamic and adaptable professional with a strong foundation in customer service and communication, proficient in both English and Italian. Demonstrates exceptional organisational skills and a keen ability to convey complex information clearly. Skilled in risk assessment, mitigation, and technical product understanding, with a focus on enhancing user experience. Committed to leveraging these competencies to drive success in diverse environments.
Overview
29
29
years of professional experience
1
1
Certification
Work history
Customer Service Trainer & Product Specialist
PDS Ltd
Newton
2014.03 - 2026.04
- Duties include- Training new Customer Service advisors on AX, 365 and Shopify and all other systems
- Customer complaint resolution
- Fire Marshall and First Aider
- Travelling to Stores to train Staff Members
- Dealing with all Brands to keep up to date with latest releases and technology,
- Dealing with Returns that could not be dealt with by the team,
- Dealing with all aspects of the Partnership with the PFA and orders placed by players,
- Assisting the translators, covering for Team Leaders, running the Gait Analysis service,
Ops and Warehouse assistant
Marks & Spencer
Torquay
2013.11 - 2014.01
- Duties included- Morning unlock, unloading and loading lorries, breaking down deliveries and operating heavy machinery.
- Seasonal Temp
Residential Childcare Worker
One 2 One LTD
2011.12 - 2013.11
- 24 hour care for children in Social Services care, providing stability and continuity, being a positive role model, dealing with care Professionals, implementing company policies and organising suitable activities for the young people.
Acting Manager/Deputy Manager
Gemtek T/A Go Mobile
2010.09 - 2011.12
- Organising and running the shop, customer service, selling and upgrading contracts, ordering stock, checking deliveries, arranging repairs.
Warehouse Assistant
Sainsburys LTD
2008.11 - 2010.12
- Loading and unloading lorries within set time limits, checking stock and moving it to the right departments, logging damages and using heavy machinery.
Prison Officer
HMP Channings Wood
2004.06 - 2010.03
- Discipline Officer, Qualified Wing Manager, Diversity and Respect Rep. for the Establishment and part of the C&R Response Team.
Field Sales Advisor
C.I.C.A.
2004.01 - 2004.05
- Managing accounts, selling/upgrading/upselling policies, re-activating accounts, handling payments, cold calling and visiting existing clients.
- Temp. Position/Self Employed
Advertising Field Executive
Herald
Express-Torquay
2002.07 - 2004.01
- Managing customer accounts, booking advertisements, organising and updating campaigns, selecting and identifying appropriate platforms to reach target audience. Attracting new and increasing regular business revenue, building strong working relationships.
Screening Officer/Supervisor
Securitas-Daily Mail
2001.05 - 2002.06
- Access control, Front of House meet & greet, searching visitors and their belongings, Metal detectors, monitoring vehicle access and egress.
Security Officer
Reliance-Goldman
2000.10 - 2001.05
- CCTV monitoring and training, access control, control room duties, escorts, lift and fire evacuations, shift supervision.
Deputy Manager
Church & Co.
1997.01 - 2000.10
- Customer service, organising staff rotas and training, selling high quality footwear, customer issues, ordering stock, repairs and special orders, data entry, cash handling, monitoring inter-branch transfers.
Education
HND - Food Technology
University of Plymouth
Seale Hayne SiteA Level - Italian Language and Literature
Wimbledon College
Secondary School and Sixth FormGCSE - Italian, Physical Education
Wimbledon College
Secondary School and Sixth FormLanguages
Santa Giuliana Falconieri
Rome, ItalySkills
- Finding the best way to help others understand information
- Exceptional customer service and people skills
- Self-motivation with the ability to easily adapt to changing demands Oral and written communication in both English and Italian
- Excellent organisational skills
- Risk assessment and mitigation
- Technical product understanding
Certification
- City & Guilds - Security
- Full CRB Disclosure
- FAA Level 3 First Aid at work
- Fire training and Fire awareness
- Door Supervisor Course
- OMAA Teaching Licence
- Child Protection Awareness
- Youth Worker Volunteer course
- RRMT Course
- Senior Officer JSAC
- G&M Foundation course
Leisure Interests
Time with Family, DIY, Martial Arts, Keeping fit, Walking our dogs, Motorcycles, Films and Music.
Accomplishments
- Being instrumental in the starting and ongoing development of comprehensive Product Training at Pro Direct, including setting up a designated Product Training room.
- Deputy Manager at the largest Franchise branch of Church's Men's Shoes in London for a number of years.
- Acting Manager/Assistant Manager for Go Mobile in Newton Abbot and helped turn the Franchiseinto a success in less than a year.
- Elected and successfully held the post of Student Union Shop Manager whilst at Seale Hayne
- House Vice Captain in Sixth Form (and coached the winning 5-a-side junior House football team).
- Achieving black belt in Goju-ryu karate in less than 4 years and have been teaching since 2001.
- Gaining my motorcycle licence at 47 with no minors at the first attempt.
Affiliations
- Playing 7 a side football weekly
- Frequenting a gym 2-3 times a week
Timeline
Customer Service Trainer & Product Specialist
PDS Ltd
2014.03 - 2026.04
Ops and Warehouse assistant
Marks & Spencer
2013.11 - 2014.01
Residential Childcare Worker
One 2 One LTD
2011.12 - 2013.11
Acting Manager/Deputy Manager
Gemtek T/A Go Mobile
2010.09 - 2011.12
Warehouse Assistant
Sainsburys LTD
2008.11 - 2010.12
Prison Officer
HMP Channings Wood
2004.06 - 2010.03
Field Sales Advisor
C.I.C.A.
2004.01 - 2004.05
Advertising Field Executive
Herald
2002.07 - 2004.01
Screening Officer/Supervisor
Securitas-Daily Mail
2001.05 - 2002.06
Security Officer
Reliance-Goldman
2000.10 - 2001.05
Deputy Manager
Church & Co.
1997.01 - 2000.10
A Level - Italian Language and Literature
Wimbledon College
GCSE - Italian, Physical Education
Wimbledon College
HND - Food Technology
University of Plymouth
Languages
Santa Giuliana Falconieri