Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Mark Roden

Pontefract

Summary

Experienced Project Manager with a proven ability to delver complex projects on time, within budget and to stakeholders satisfaction. Demonstrated success in managing cross-functional teams, effectively mitigating risks and driving projects from initiation to delivery. Strong communication, time management and attention to detail skills, accompanied by the ability to consistently perform well under pressure contribute to achieving successful outcomes. Committed to continuous personal and professional development and eager to leverage my skills in a new challenge.



Overview

16
16
years of professional experience
7
7
years of post-secondary education

Work history

Project Manager

OneAdvanced
Remote
03.2019 - Current
  • Successfully delivered a wide range of software products in the Health & Care sector, achieving high-quality results whilst adhering to strict deadlines and budget constraints.
  • Effective stakeholder management and collaboration working with various different people and teams to achieve the shared goals of each project.
  • Developed comprehensive project plans for successful execution and delivery of projects, tailored to the complex requirements and in accordance to the project scope.
  • Implemented quality control measures, risk mitigation, accurate reporting and ensured adherence to expected standards throughout.
  • Versatile in addressing diverse challenges throughout lifecycle of large projects, showcasing conflict resolution, stakeholder management and problem-solving skills to secure optimal outcomes for all parties involved.
  • Strategic time management and prioritisation of tasks to ensure successful delivery of multiple projects simultaneously under a demanding workload.

Alarm Receiving Centre Operator

Reliance High Tech
Pontefract, West Yorkshire
12.2014 - 11.2018
  • Integral contributor to successful team within busy Alarm Receiving Centre, executing shifts to deliver 24/7/365 security service.
  • Monitored live incidents of varying levels of significance and taking appropriate action, keeping calm under pressure whilst realising the importance of making the correct decisions.
  • Liaise accurately and efficiently with Emergency Services to escalate incidents. Compiled comprehensive reports which could be used as evidence by the authorities if required.

Duty Manager

William Hill
Castleford, West Yorkshire
11.2009 - 12.2014
  • Managed staff rotas and resource allocation to accommodate fluctuating business levels and demands.
  • Led a small team in maintaining exceptional performance levels, exceeding targets annually to achieve recognition as one of leading offices in area.
  • Responsible for mediating customer disputes in a compliant and professional manner, whilst ensuring customer satisfaction.
  • Cultivated effective communication skills with individuals from diverse cultural backgrounds and various life experiences in what can be an intimidating environment to begin with.
  • Responsible for delivering comprehensive training to new starters in all aspects of their role, with confidence and patience.

Education

Certificate of Higher Education - Sports Development and Coaching

Leeds Metropolitan University
Leeds
09.2007 - 06.2008

A-Levels -

St Wilfrid's Sixth Form College
Featherstone
09.2005 - 06.2007

GCSEs -

St Wilfrid's Catholic High School
Featherstone
09.2000 - 06.2005

Skills

  • Time management and organisational skills
  • Strong written and verbal communication
  • Project planning and management
  • Cross functional collaboration
  • Attention to detail
  • Adaptability
  • Performs well under pressure
  • Stakeholder management and conflict resolution
  • Problem solving
  • Prince2 qualified



Affiliations

  • Participating and attending a variety of sports including pool, snooker, football and rugby.
  • Live music.
  • Visiting new countries and cities.

References

References available upon request.

Timeline

Project Manager

OneAdvanced
03.2019 - Current

Alarm Receiving Centre Operator

Reliance High Tech
12.2014 - 11.2018

Duty Manager

William Hill
11.2009 - 12.2014

Certificate of Higher Education - Sports Development and Coaching

Leeds Metropolitan University
09.2007 - 06.2008

A-Levels -

St Wilfrid's Sixth Form College
09.2005 - 06.2007

GCSEs -

St Wilfrid's Catholic High School
09.2000 - 06.2005

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Mark Roden