Mark Reid

• Founded and operate client-centric coaching practice with emphasis on personalised goal achievement and long-term success planning.
• Delivered ongoing support and follow-ups, ensuring clients reached key milestones—mirroring SaaS lifecycle strategies.
• Designed and implemented structured onboarding for 120 new clients to quickly build trust, set expectations, and guide them through their journey.
• Facilitated training and corporate talks, adapting complex content into digestible formats, supporting scalability and engagement.
• Managed client records and interactions through CRM-style tools, ensuring timely responses and continuity of care.
• Create and led a successful business culture focused on performance. Rated 5 of 5, "Outstanding client reviews" on Bark.com and google reviews.

• Supported over 100 accounts, acting as primary point of contact, trainer, and issue resolver—parallel to Customer Success Manager role.
• Led client onboarding for new accounts and developed training content to drive product knowledge and customer empowerment.
• Monitored CRM data to identify usage gaps, risk of churn, and upsell opportunities.
• Delivered regular performance reports and strategic insights to both clients and internal teams.
• Built strong relationships with stakeholders through consistent communication, reliability, and personalised service.

Managed and grew portfolio of 100-150 business accounts by focusing on relationship management, education, and support.

• Conducted needs assessments and adapted solutions to fit customer goals—mirroring consultative nature of SaaS success roles.
• Delivered hands-on training, acting as knowledge bridge between product teams and end users.
• Leading Sales rep for year 2012 with 110% Growth Vs Last year revenue.
• Cultivated strong relationships with suppliers and other industry players to ensure smooth operations, such as leading the QCPP for quality care of services in the industry. Accrediting 28 pharmacies every 2 years Averaging score 97% result cross the state, with 90% pass mark.

• Managed 15 staff members in the MRP and Eating healthy program.
• Directed rollout of large-scale health initiative across 28 branches and 400+ staff—comparable to SaaS product deployment.
• Designed KPI systems and facilitated Balanced Scorecard reviews to drive adoption, monitor performance, and continuously improve outcomes.
• Worked closely with internal stakeholders and customers to align business objectives with measurable deliverables.
• Dealing with Pharmacy Accounts with revenues £3M-10M annual turnover.