Summary
Overview
Work history
Education
Skills
Timeline
Generic

Mark Quinn

Downpatrick,Newry Mourne and Down

Summary

Dedicated employee with a strong work ethic in both Independent and team environments from my time in customer service roles and private sectors. Adaptable and keen in showcasing my talents and developing others as found in my role as crew trainer and management positions.


Proficient in IT packages such as Microsoft office and Photoshop from my time in education, as well as business packages in McDonald's and Dominos. Hobbies also include IT hardware/software and gaming platforms to build and maintain relationships with like minded individuals.

Overview

18
18
years of professional experience
7
7
years of post-secondary education

Work history

Bus Driver

Translink
Downaptrick, Down
07.2022 - Current
  • Checked validity of passenger tickets, handled and dispensed cash and receipts as well as pay-ins of journey earnings to main office to prevent fraud.
  • Utilised defensive driving training to minimise potential accidents and ensure passenger safety at all times.
  • Coordinated with control centres for updated route information, keeping journeys efficient and punctual.
  • Undertook routine vehicle inspections for safe driving conditions.
  • Maintained my personal records of hours worked as well as journeys for historical accounts.

Crew Trainer/Training Manager Assistant

McDonald's
Downpatrick
07.2018 - 07.2022
  • Worked closely with the training manager to instil gold standard QS&C amongst the crew trainer team to aid their development.
  • Provided feedback in crew trainer meetings alongside training manager to streamline shift targets.
  • Back area management (kitchen area) to alleviate dependency on management team. Stock rotataion, cleanliness checks, corrective coaching and production management.
  • Diligently completed health and safety checks and promptly recording these.

Shift Runner

Domino's Pizza
Downpatrick
10.2017 - 07.2018
  • Preplanning for peak and off peak sales including timetabling of staff, rotation of stock and any promotional products.
  • Handling staff payment including fuel allowances and mileage for delivery drivers.
  • Prepared daily reports, providing insights into shift operations.
  • Maintained cleanliness for a sanitary working environment.


Factory Floor Worker

Decora Blind Systems
Lisburn
04.2017 - 10.2017
  • Work independently to met assigned targets.
  • Took responsibility for my personal and others safety regarding the heavy machinery and tools.
  • Worked with a diverse team, communicated clearly in a loud busy environment.



Shift Manager

McDonald's
Downpatrick
12.2014 - 04.2017
  • To oversee daily functioning of busy restaurant environment, managing a large team of 80 staff.
  • Communicate effectively to crew of all levels to fulfil customers needs and provide gold standard hospitality, quality, and cleanliness.
  • Provide training for staff, ensuring Health and Safety as well as Hygiene and Food Safety qualifications were updated. General cash handling, depositing, and ordering of cash.
  • Placing stock orders and receipting delivery.

Crew Member And Crew Trainer

McDonald's
Downpatrick
09.2007 - 12.2014
  • Organise and deliver thorough training to staff, manage rotation of crew to develop their skills.
  • Provide Gold standard Quality, Service and Cleanliness by role-modelling behaviours and procedures.
  • Support store goals by maximising sales opportunities and providing great quality service.
  • Assess food quality before serving customers to meet high-quality standards.
  • Communicate and delegate to team, assisting managers with problem-solving tasks.

Education

GCSE - 9 C's and 1 B in ICT

St. Patricks Grammar School
01.2001 - 01.2006

BTEC National Diploma - Level 3 - Software Development Computing

East Down Institute
01.2006 - 01.2008

Skills

  • IT Software
  • Microsoft Office Packages
  • Interpersonal Communications & Conflict Resolution
  • Cash Management & Retail Operations
  • Leadership and Team Management
  • Training and Development
  • Records and Information Management
  • Organisation and Contingency Planning

Timeline

Bus Driver

Translink
07.2022 - Current

Crew Trainer/Training Manager Assistant

McDonald's
07.2018 - 07.2022

Shift Runner

Domino's Pizza
10.2017 - 07.2018

Factory Floor Worker

Decora Blind Systems
04.2017 - 10.2017

Shift Manager

McDonald's
12.2014 - 04.2017

Crew Member And Crew Trainer

McDonald's
09.2007 - 12.2014

BTEC National Diploma - Level 3 - Software Development Computing

East Down Institute
01.2006 - 01.2008

GCSE - 9 C's and 1 B in ICT

St. Patricks Grammar School
01.2001 - 01.2006

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Mark Quinn