Google Sheets / Microsoft Excel
Mark Purchase
Account Manager and Business Development Specialist
Summary
Dedicated Account Manager & Business Development professional with history of meeting company goals and targets utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand, often seeing opportunities to enhance revenue that have been previously overlooked.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Recruitment Advertising Account Manager
JPI Media (previously Johnston Press)
Sheffield, South Yorkshire
04.2016 - 04.2022
- Met or surpassed my sales goals every quarter over my six-year career in the business
- Created advanced spreadsheets using Google Sheets for keeping track of clients, prospects and ongoing projects
- Revolutionised the lead potential of a grossly underutilised revenue stream, resulting in the department going from 2 employees and a £100,000 annual sales target, to 4 employees and a sales target in excess of £1,000,000 (which was achieved)
- Designed and created fantastic packages for low spend clients and potential clients to maximise both their budgets and the campaign response/return, greatly increasing return business opportunities
Customer Service Team Leader
Alpharooms
Sheffield, South Yorkshire
05.2014 - 04.2016
- Led team of 10-12 members while providing exceptional customer service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with colleagues to create prototypes for designs and training materials.
- Implemented new working processes to deliver multiple improvements.
Territorial Army Sponsored Officer
64 Signal Squadron, British Army
Sheffield, South Yorkshire
09.2012 - 05.2014
- Used critical thinking to break down problems, evaluate solutions and make decisions in a high pressure environment
- Learned leadership skills and how best to utilise the abilities of those within your team to best achieve the collective goal
- Performed in a high stress environment, regularly running exercises alongside regular army units with expectations and standards high
Service Advisor
Perrys Vauxhall
Doncaster, South Yorkshire
04.2010 - 09.2011
- Pleasantly greeted customers and asked open-ended questions to better determine customer's issues
- Turned the department's disappointing Service-Plan sales figures completely around, by implementing some simple ways of working to greatly enhance the opportunity to both present the Plans to the customer, and have a higher likelihood of making a sale
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Created and maintained detailed database to develop promotional sales.
Education
LLB (Hons) Bachelor of Laws -
Sheffield Hallam University
Sheffield 09.2011 - 06.2014
A-Levels - Biology, Chemistry, Drama, Law
John Leggot Sixth Form College
Scunthorpe 09.2006 - 06.2008
GSCEs - 12 A*-C
Hungerhill School
Doncaster 09.2001 - 06.2006
Skills
Client account management
undefinedSoftware
Salesforce
Zendesk
Capacity to learn new systems
Timeline
Recruitment Advertising Account Manager
JPI Media (previously Johnston Press)
04.2016 - 04.2022
Customer Service Team Leader
Alpharooms
05.2014 - 04.2016
Territorial Army Sponsored Officer
64 Signal Squadron, British Army
09.2012 - 05.2014
LLB (Hons) Bachelor of Laws -
Sheffield Hallam University
09.2011 - 06.2014
Service Advisor
Perrys Vauxhall
04.2010 - 09.2011
A-Levels - Biology, Chemistry, Drama, Law
John Leggot Sixth Form College
09.2006 - 06.2008
GSCEs - 12 A*-C
Hungerhill School
09.2001 - 06.2006
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