Mark Pragg
Shrewsbury,Shropshire
Summary
I am responsible for a service covering a diverse and wide range of housing management issues including anti-social behaviour, compliance, estate management and tenancy management. This is completed in a customer focused environment. I enjoy motivating a team of housing professionals and building key relationships with other departments and external partners.
Creating and implementing ways of work through company policies and procedures is rewarding for me and I love project managing this element of the role. I'm an energetic person with good diplomatic skills. I've a supportive style of management and enjoy working with people. In my spare time I manage my boys football team and love coaching the children to improve their skills both physically and mentally.
Overview
29
29
years of professional experience
1
1
Certification
Work history
Neighbourhood Manager
Housing Plus Group
Shrewsbury, Shropshire
10.2020 - Current
- Managing customer facing staff to deliver excellent customer service. The team deal with vulnerable customers ensuring tenancy agreements are adhered to along with compliance requirements.
- Managing the service building strategic procedures and policies for the service.
- Managing staff and the service through great periods of change ensuring staff remain trained, valued and motivated.
- Implementing a new housing management computer system.
- Managing projects to keep staff motivated and knowledgeable on all aspects of the role from tenancy management, anti-social behaviour, estate management, lettings and income collection.
- Building and monitoring performance measures to ensure a compliant and excellent performing service.
Housing Services Team Leader
Severnside Housing
10.2011 - Current
- Managing a diverse team of Officers, providing customer facing services such as tenancy management, estate management and income management and ensuring services are provided to an excellent standard for 6000 properties.
Senior Tenancy Services Officer
Severnside Housing
08.2007 - 10.2011
- Managing a team of Officers providing customer facing services when dealing with serious anti-social behavior cases.
Area Housing Officer
Severnside Housing
05.2004 - 08.2007
- Managing over 1200 properties providing customer facing services dealing with tenancy management, estate management and income management.
Rents Officer
Severnside Housing
11.2003 - 05.2004
- To manage over 1200 properties providing customer facing services dealing with income management.
Credit Control Advisor
Severn Trent Water
08.1994 - 11.2003
- To liaise with domestic and commercial customers regarding outstanding arrears on their accounts on site covering the areas of Shropshire and Mid-Wales
Education
BA (Hons) Degree - Business Administration, IIii
De Montfort University
Diploma of Higher Education - Business & Finance
Shrewsbury College of Arts & Technology
ShrewsburyGCSEs -
Belvedere School
ShrewsburyNVQ Level 3 - Management
Institute of Leadership And Management
ShrewsburySkills
- Strong IT skills including Word, excel and PowerPoint
- Over 15 years supervisory experience managing diverse teams dealing with contentious issues involving anti-social behaviour, tenancy issues, estate management issues and income collection issues
- Coaching and motivating
- Coaching and motivating
- Building strong relationships internally and externally
- Effective project management and implementation of new initiatives
- Training and development
- Developing policies and procedures
Certification
ILM (Institute in Leadership and Management) Level 3
Interests
I enjoy spending my time with my family and having two boys certainly keeps me on my toes. They enjoy their football and I coach my youngest son's team in the Midland Juniour Premier League. To relax I enjoy reading and keeping fit through swimming, going to the gym and walking the dog. I enjoy working on the home but, most of all, putting my feet up when I get five minutes peace and quiet - a rare treat!
Timeline
Neighbourhood Manager
Housing Plus Group
10.2020 - Current
Housing Services Team Leader
Severnside Housing
10.2011 - Current
Senior Tenancy Services Officer
Severnside Housing
08.2007 - 10.2011
Area Housing Officer
Severnside Housing
05.2004 - 08.2007
Rents Officer
Severnside Housing
11.2003 - 05.2004
Credit Control Advisor
Severn Trent Water
08.1994 - 11.2003
BA (Hons) Degree - Business Administration, IIii
De Montfort University
Diploma of Higher Education - Business & Finance
Shrewsbury College of Arts & Technology
GCSEs -
Belvedere School
NVQ Level 3 - Management
Institute of Leadership And Management
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