Mark Pender
Sandbach,Cheshire East
Summary
Dedicated professional with expertise in safety regulations and organisational management. Proven ability to deliver professional training and develop leadership skills, enhancing team performance and operational efficiency. Committed to creating a safe and productive work environment while driving continuous improvement initiatives.
Overview
19
19
years of professional experience
Work history
General Manager
Pendersons
Stoke-on-Trent, Staffordshire
09.2011 - Current
- Oversaw daily operations to ensure seamless organisational functionality.
- Implemented cost control measures, reducing unnecessary expenditure significantly.
- Maintained compliance with industry regulations consistently.
- Enhanced operational efficiency by implementing innovative management strategies.
- Defined company direction through strategic planning and execution.
- Built high-performing teams to drive achievement of organisational objectives.
- Achieved customer satisfaction through regular feedback and enhancement sessions.
- Monitored operations to assess results and identify areas for improvement.
- Conducted thorough accident investigations, ensuring corrective actions were taken.
Lead Trainer / Assessor
Buffer Training
Dartford, Kent
08.2010 - 09.2011
- Updated existing training materials to keep content relevant and up-to-date.
- Conducted regular progress assessments, identifying areas for improvement.
- Promoted a positive learning culture within organisation.
- Maintained compliance standards during all training activities.
- Collaborated closely with other departments, enhancing overall business performance.
- Enhanced internal audit efficiency by implementing improved quality standards.
- Performed routine audits to maintain consistent quality control measures.
- Conducted thorough audits of workplace health and safety protocols, ensuring regulatory compliance.
Trainer / Assessor
HSS Training
Bristol, Bristol
05.2010 - 08.2010
- Reviewed and updated assessment strategies, safeguarding quality education provision.
- Liaised with employers to align training with business objectives.
- Devised innovative lesson plans that catered to different learning styles, enhancing comprehension and retention of information.
- Delivered bespoke training solutions to meet individual learning needs.
- Developed comprehensive training materials for enhanced learning outcomes.
- Streamlined assessment processes, guaranteeing fair and consistent grading practices.
- Promoted equality and diversity within the classroom, fostering a respectful and inclusive learning environment.
Training and Development Consultant
Hydrex Training
Bristol, Bristol
06.2009 - 05.2010
- Managed multidisciplinary teams to achieve project objectives within stipulated deadlines.
- Ensured company stability with risk management assessments and mitigation techniques.
- Implemented training programs, enhancing team productivity and skills.
- Streamlined processes with efficient project management methodologies, yielding better outcomes.
- Evaluated progress against targets regularly, ensuring alignment with organisational goals.
- Strengthened workforce competency with regular skill development sessions.
- Developed comprehensive training materials for enhanced learning outcomes.
Rail Maintenance Technician
Torrent Trackside
Bolton, Greater Manchester
06.2007 - 06.2009
- Completed preventative maintenance tasks for optimal system longevity.
- Participated in regular training sessions for continuous skills improvement.
- Complied with all health and safety regulations, maintained a safe workplace environment.
- Communicated effectively with colleagues, facilitated smooth operations.
- Stayed updated on latest industry trends and technologies, incorporated these into daily tasks where appropriate.
- Managed inventory of replacement parts, ensured availability during emergency repairs.
- Conducted routine inspections, identified potential issues.
Warehouse Operative / Team Leader
Pets at Home Distribution
Stoke-On-Trent, Staffordshire
12.2006 - 06.2007
- Collaborated on stock checking routines, provided accurate inventory updates.
- Assisted in logistics planning for seamless transportation of goods.
- Facilitated smooth workflow by promptly processing incoming stocks.
- Handled employee issues professionally, resulting in increased job satisfaction rates amongst the workforce.
- Ensured safe working conditions through routine equipment maintenance checks.
- Coordinated incoming goods, ensuring accurate documentation and timely distribution.
- Supervised daily warehousing activities to ensure operational efficiency.
- Directed staff training for improved competency and productivity levels.
Education
Level 5 Diploma in Management and Leadership
Training/Assessing/IQA
Level 4 Diploma in Learning and Devlopment
Level 4 Diploma in Engineering (WT)
NEBOSH General Certificate
IOSH Managing Safely
Level 3 Preparing to Teach in the Lifelong Learning Sector
Level 3 Assessing Candidates using a Range of Methods
Skills
- Organisational acumen
- Professional training delivery
- IT Proficiency
- Leadership development
- Operations oversight
- Performance monitoring
- Leadership excellence
Timeline
General Manager
Pendersons
09.2011 - Current
Lead Trainer / Assessor
Buffer Training
08.2010 - 09.2011
Trainer / Assessor
HSS Training
05.2010 - 08.2010
Training and Development Consultant
Hydrex Training
06.2009 - 05.2010
Rail Maintenance Technician
Torrent Trackside
06.2007 - 06.2009
Warehouse Operative / Team Leader
Pets at Home Distribution
12.2006 - 06.2007
Level 5 Diploma in Management and Leadership
Training/Assessing/IQA
Level 4 Diploma in Learning and Devlopment
Level 4 Diploma in Engineering (WT)
NEBOSH General Certificate
IOSH Managing Safely
Level 3 Preparing to Teach in the Lifelong Learning Sector
Level 3 Assessing Candidates using a Range of Methods
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