Mark Payne
Project Manager
Milton Keynes
Summary
Results-orientated and high-energy project manager with a talent for leading by example and inspiring peak performance. Recognised for assessing operational needs and developing solutions to save costs notably c£3m at Sainsbury's, as well as improve and protect revenue notably c$47m at Decker's Brands.
Resourceful and well-organised with excellent leadership and team-building record. Has been successful in directing change management initiatives requiring fast-paced execution. More than six years in project management with proven success in professional and financial services.
Offers strong analytical, planning, and organizational skills to manage competing demands. Successfully delivered multiple HR and IT-related projects, including the creation of various teams to meet the ever-changing client need. Successfully led the completion of an asset recovery project, recovering c£1.5m of assets and during lockdown leading the creation of a COVID dashboard to track, monitor and ensure the wellbeing of colleagues, producing reporting for the cabinet office, as well as providing leadership and consultation on the onboarding of c1400 students into the firm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
Deckers Brands
12.2023 - 08.2024
- Worked with stakeholders across the business to increase throughput of inventory through Decker's logistics network and third party provider, whilst simultaneously reducing risk by creating a business continuity plan and contingency to protect c$47m of revenue.
- Managed delivery of B2B New Customer Portal for sales and customer services teams, focusing on wholesale sales.
- Successfully implement configuration changes to global planning and payroll systems to enable future projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organisational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth
Project Manager
Sainsbury's
03.2022 - 12.2023
- Delivery of a range of initiatives under Transport Change and Optimisation Programme delivering c£3m of efficiency savings.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Ensuring development of accurate project plans and budgets, finding improvements to efficiency and effectiveness in the use of project resources, reporting variances to senior management where there is likely to be a significant impact on agreed delivery parameters.
- Effectively controlling issues, risks, dependencies and changes in scope, ensuring timely intervention and communication to stakeholders.
- Conducting regular reviews of project outcomes, both internally with project team and with clients during and after delivery has been completed.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets
Project Manager
Deloitte
08.2018 - 02.2022
- Successfully led several projects to create new teams within HR to deliver services to Switzerland and UK based practitioners. Resulting in a energised client, supplier relationship and relaunched a successful service with clear reporting metrics and regular service review meetings.
- Created a new high-profile concierge-type service for the UK firm related to increasing compliance in recording financial investments. Included implementing a telephony system as well as creating processes and documentation.
- Lead the creation of a bespoke team to provide support for a new acquisition within the legal function of the firm. Negotiated services and SLA's which would need to be fulfilled, as well as agreeing on funding and securing resources to meet the client's requirements.
- Successfully led and provided consultation on the onboarding of c1400 students to the firm during lockdown ensuring that the onboarding experience remained consistent in an ever-changing environment.
- Led and managed multiple cross-functional process improvements across the firm including the recovery of £1.5m worth of assets and reviewing workflows between HR, IT and facilities functions.
- Successfully implemented a management information portal for the business to access standardised reporting relating to their area, reducing the volume of ad-hoc reports required by c1100 and improving the customer experience.
- Ensuring the development of accurate project plans and budgets, finding improvements to efficiency and effectiveness in the use of project resources, reporting variances to senior management where there is likely to be a significant impact on agreed delivery parameters
Assistant Manager
Deloitte
08.2015 - 08.2018
- Lead SME and Project Manager for a process review project, resulting in increasing efficiency and realigning c50 processes.
- Lead SME for a wider firm wide learning transformation project.
- Planned and implemented a restructure to enable fulfillment of Deloitte University learning administration.
- Implemented a suite of reporting for an award-winning course, the Working Parents Transition Programme for Deloitte.
- Increased the services offered internally by implementing additional support for a client in Switzerland.
- Manage 25 people split between two locations (UK/India). Providing coaching, support, and feedback to an acting team leader as well as resolving escalations.
- Consistently drive continuous service improvement as well as advocating interrogating existing processes to ensure are cost-effective, increasing efficiency, and improving service.
Customer Service Manager
TSYS Managed Services
09.2014 - 08.2015
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Work alongside the Virgin Money executive and project team to support the successful launch of the Virgin Credit Card, ensuring that procedures are fit for purpose as well highlighting operational risks and areas for improvement.
- Directly responsible for 14 team members and providing leadership, management, development and coaching for a wider department of 60+.
- Ensure agents are appropriately skilled to support the strategic relationship with the client.
- Deliver the allocated part of the operation within agreed budgets, service levels and business targets.
- Participate in regular, proactive reviews of operational processes, aimed at developing efficiencies that will support the growth of the business in terms of both revenue and client service delivery.
- Effectively use real-time/historical MI reporting to improve individuals/team performance.
MI & Analysis Manager
Countrywide
12.2011 - 08.2014
- Championed a culture of data-driven decision-making within the organization by promoting best practices in analytics methodologies and tools usage.
- Manage a team of MI & Analysis Administrators in order to ensure that effective and valuable management information is provided to senior management/partners (AXA & Friends Life) and key stakeholders within the sales force across the UK, in order to make effective decisions.
- Lead the creation of all insurance related MI across the Countrywide Group ensuring regular reporting from board level downwards.
- Responsible for the gathering of requirements for the creation of new MI across the business, assessing the viability of the requirements and negotiating deadlines with key stakeholders across the Countrywide Group.
- Analyse sales figures to identify key areas of success, concern and trends over time and present this to the key stakeholders at director/senior management level as well as our partners in regular meetings.
- Monitoring KPI's across the Direct Sales and Marketing Team and assisting other managers with proposal papers by utilising reporting to assess the potential impact of new initiatives/campaigns on sales performance.
- Organized simultaneous ongoing projects, delegating personnel and resources to optimally meet overarching business goals and minimize redundancies
Education
Bachelor of Arts - Sociology
Nottingham Trent University
Nottingham, United Kingdom 04.2001 -
Skills
Project Management
Project Planning
Project planning and development
Project tracking
Risk Management
Client Relations
Data Analysis
Budgeting and forecasting
Productivity Improvement
Scope Management
Resource Allocation
Cross-Functional Collaboration
Certification
Prince2 Practioner
Timeline
Project Manager
Deckers Brands
12.2023 - 08.2024
Project Manager
Sainsbury's
03.2022 - 12.2023
Prince2 Practioner
09-2018
Project Manager
Deloitte
08.2018 - 02.2022
Assistant Manager
Deloitte
08.2015 - 08.2018
Customer Service Manager
TSYS Managed Services
09.2014 - 08.2015
MI & Analysis Manager
Countrywide
12.2011 - 08.2014
Bachelor of Arts - Sociology
Nottingham Trent University
04.2001 -
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