Mark Osborne
14 Kettilstoun Crescent. Linlithgow,West Lothian
Summary
I am a reliable employee who makes the customer and colleague experience a very positive experience. I have retired from my financial services role. I am now looking for a new varied part time role at Blair Drummond to work closely with customers and take part in new new experiences.
I have been involved with working with under 18's and their families over a number of years through local rugby and football teams. I am vigilant at managing safety through children's rugby coaching and first aid qualification.
I have experience of serving customers and handling cash and car payments.
I have 10 years' experience as a Santa's helper (one year as Santa) through Round Table Santa sleigh charity work and Christmas parties.
I have always really enjoyed Blair Drummond Safari park as a family, with my son doing "Keeper for a day" which helped him decide to do a Biology degree at Stirling.
Overview
37
37
years of professional experience
Work History
Product Manager
Aviva/Scottish Widows
1987.07 - 2024.12
- Held diverse positions across two companies for 39 years, developing expertise in product management.
- Assisted customers with financial products through effective communication.
- Collaborated with multiple teams to enhance customer journey and launch new products.
- Resolved customer issues, ensuring timely and effective resolution.
Bar Staff Member
Linlithgow Rugby
2021.07 - 2023.09
- Served drinks to families at rugby club, ensuring compliance with Covid guidelines
- Processed drink orders and handled cash and electronic payments, providing both soft and alcoholic beverages
- Kept bar stocked and organised for easy access and quick service to customers.
- Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
Rugby Coach
Linlithgow Rugby club
2010.01 - 2022.04
- Providing rugby coaching (6 years assistant & 6 years head coach) for Primary and high school children.
- Increased player participation by creating a fun and inclusive rugby environment that prioritised enjoyable experiences for children.
- Ensured safe rugby play by implementing effective coaching techniques and applying First Aider training.
- Collaborated with parents and grandparents to support children's rugby experiences and foster mutual understanding through clear communication.
Education
Rugby Union coaching
Scottish RFU
Edinburgh, EDH2019-01
A-Levels - Maths
High school
Ipswich, SFK1987-01
A-Levels - Physics
High school
Ipswich, SFK1987-01
Skills
- I have a long career in Financial Services
- I have a long track record in working with children and their families dealing with coaching, making a fun environment and dealing with any issues
- I have experience of serving people with cash and electronic payment processes
Timeline
Bar Staff Member
Linlithgow Rugby
2021.07 - 2023.09
Rugby Coach
Linlithgow Rugby club
2010.01 - 2022.04
Product Manager
Aviva/Scottish Widows
1987.07 - 2024.12
Rugby Union coaching
Scottish RFU
A-Levels - Maths
High school
A-Levels - Physics
High school