MARK NWAGHODOH
Middlesbrough
Summary
Skilled at learning new concepts, communicating ideas clearly and effectively. Hardworking and result oriented with effective management of resources during project execution. Good inter-personal relationship skill with the ability to adjust to changes. Plans ahead of deadlines and focuses on tasks at hand, displaying a high level of Enthusiasm. Works according to laid rules and improvises constructively if the need arises.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office 365 Technical Support Engineer
Tek-Experts
2019.06 - 2020.09
- Troubleshooting issues related to Office 365, Azure and Exchange server.
IT HELPDESK/SUPPORT
WEMABANK PLC
2016.04 - 2019.06
- IT Support staff responsible for keeping all workstations and IT equipment in optimal condition.
IT HELPDESK/SUPPORT
TRANTER IT INFRASTRUCTURAL SERVICES LIMITED
2016.03 - 2020.06
- Job Training: Information Technology Infrastructure Library (ITIL), Help Desk and Customer Service, ATM support, Configuration and Set up of Computers, Duties and functions of a Support Centre Analyst
IT HELPDESK/SUPPORT
LEADWAY ASSURANCE COMPANY LIMITED
2016.01 - 2020.03
- Worked as a trainee from Tranter through Leadway Assurance
- Performed IT Helpdesk support to users
- Assisted in installation, configuration and troubleshooting of computers and applications.
COMPUTER SCIENCE TEACHER (NYSC)
EDEOBOM 1 COMPREHENSIVE COLLEGE, NSIT IBOM
2014.08 - 2015.09
- Mentored the students on their career paths, educated them on the use of windows 7, Microsoft office and other system applications.
INTERN
UNITED BANK OF AFRICA (UBA), HEAD OFFICE
2010.08 - 2011.01
- I.T Department: Responsible for troubleshooting of network, Formatting and installation of OS (Operating System) on new and old PCs, Hard disk check, Installation of necessary software
Education
Master of Science - Cyber Security
Teeside University
Middlesbrough, United Kingdom09.2024
Bachelor of Engineering degree in Computer Engineering - undefined
University of Benin
01.2013
WAEC, GCE and NECO(O-Levels) - undefined
CITIZENS COMPREHENSIVE COLLEGE
01.2007
Primary School Leaving Certificate - undefined
Science Foundation Nursery & Primary School
01.2001
Skills
- Good leadership and proactive team playing ability
- Effective communication skills with excellent human relations
- Proper organizing and coordinating skills
- Proficient and responsive writing/documenting
- Result oriented and target driven
- Confident
- Ability to perform under pressure
- Eye for details
- Capacity to work long hours
- Organizational Skills
- Multitasking
- Analytical Thinking
- Analytical and Critical Thinking
- Attention to Detail
- Verbal Communication
Certification
- MS-100 Microsoft 365 Identity and Services
- Microsoft 365 Security Administration
- Microsoft Exchange server installation, configuration and troubleshooting.
- Certified in Cybersecurity (ISC2)
- CompTIA Security+ (Currently undergoing training)
Personal Information
- Place of Birth: Delta
- Date of Birth: 08/08/90
- Gender: Male
- Nationality: Nigerian
- Marital Status: Single
References
- MR IFEANYI NDUKWE, Mechanical/Project Engineer, Nigerian Petroleum Development Company, Ndukwe.h.ifeanyi@gmail.com, +234-8062365313
- MR HENRY MOLOKWU, MD Pedrocci services limited, henry.molokwu@pedroccing.com, +234-8033058412
Hobbies and Interests
Reading, watching movies, playing video games, travelling, listening to music.
Languages
English
Native language
English
Proficient
C2
Timeline
Office 365 Technical Support Engineer
Tek-Experts
2019.06 - 2020.09
IT HELPDESK/SUPPORT
WEMABANK PLC
2016.04 - 2019.06
IT HELPDESK/SUPPORT
TRANTER IT INFRASTRUCTURAL SERVICES LIMITED
2016.03 - 2020.06
IT HELPDESK/SUPPORT
LEADWAY ASSURANCE COMPANY LIMITED
2016.01 - 2020.03
COMPUTER SCIENCE TEACHER (NYSC)
EDEOBOM 1 COMPREHENSIVE COLLEGE, NSIT IBOM
2014.08 - 2015.09
INTERN
UNITED BANK OF AFRICA (UBA), HEAD OFFICE
2010.08 - 2011.01
Master of Science - Cyber Security
Teeside University
Bachelor of Engineering degree in Computer Engineering - undefined
University of Benin
WAEC, GCE and NECO(O-Levels) - undefined
CITIZENS COMPREHENSIVE COLLEGE
Primary School Leaving Certificate - undefined
Science Foundation Nursery & Primary School
- MS-100 Microsoft 365 Identity and Services
- Microsoft 365 Security Administration
- Microsoft Exchange server installation, configuration and troubleshooting.
- Certified in Cybersecurity (ISC2)
- CompTIA Security+ (Currently undergoing training)
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