Mark Notman
Calne,Wiltshire
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cyber security position. Ready to help team achieve company goals.
Currently an Ambitious Network Technician proud to offer maximal up times and optimal network performance. Approaches each repair and maintenance task with deep respect for users and meticulous attention to technical detail. Ready to serve as first line of defence against IT down times and business operations disruptions. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
25
25
years of professional experience
Work History
L1 desktop support technician
Centerprise
Lyneham, Wiltshire
06.2024 - Current
- Configured laptops for user-specific needs, ensuring seamless operation.
- Trained staff on new systems to facilitate user adaptation.
- Ensured timely delivery of projects by meticulously planning and organising workload.
- Led onsite installations of laptops whilst adhering to project timelines.
- Deployed software applications efficiently via Microsoft SCCM, boosting productivity.
- Managed stock level of IT equipment effectively to avoid supply shortages.
- Developed technical manuals as reference materials for users' self-service troubleshooting needs.
- Adhered strictly to company's IT policies whilst handling sensitive data, promoting secure environments.
- Coordinated with IT team for efficient project execution.
IT Support Technician
Cross manufacturing
Devizes, Wiltshire
01.2023 - 05.2024
- Conducted effective IT support service training for employees, leading to improved operational efficiency.
- Performed Planned Preventative Maintenance, repairs and technical upgrades for well-mobilized operational teams.
- Harnessed new technology to reduce error rates.
- Provided timely and professional support across hardware and software issues for 150+ end users.
- Used ticketing systems to effectively priorities end-user issues, minimizing equipment downtime.
- Supported out-of-hours service by working unsociable hours on-call.
IT Network Technician
Oakford technology
Trowbridge, WIL
01.2022 - 01.2023
- I've use AD, 365, SOLUS and 3cx.
- Conducted failure analysis on failed or returned devices.
- Resolved service requests within target timeframes.
- Maintained optimum levels of IT support to students and staff.
- Coordinated and executed routine hardware upgrades.
- Kept clients well-informed of ticket status.
- Showcased new features and best modes of practice to wide range of users.
- Troubleshot various incidents related to hardware, networks and software faults.
- Prioritised incoming tickets to facilitate maximum efficiency.
- Provided first line technical support to clients, responding within agreed timescales.
- Answered user questions about hardware and software operation to help resolve problems.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Used Helpdesk to track support tickets and document actions.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
Prison Officer
Hmp Erlestoke
Devizes, Wiltshire
01.2018 - 10.2021
- Supported Progressive regime offenders with rehabilitation programs for positive prisoner outcomes and optimum public safety.
- Organised and distributed clothing, reading material, toiletries and specialised items within 1 day of offender moving into prison.
- Oversaw activities of 40+ prisoners.
- Performed thorough searches of prisoners and cells for contraband to reduce rule breaking and promote rehabilitation.
- Built respectful but assertive relationships with prisoners, utilizing innate negotiation abilities to maintain peace and promote positive environments.
- Assessed and managed security risks and threats to health and safety through risk assessments.
- Strategically observed and anticipated misconduct and misbehaviour of prisoners to maintain control, discipline and security within Prisons.
- Provided additional support to at-risk prisoners through key working and rehabilitation.
- Inspected resident living quarters and conducted random searches of common areas to uncover contraband.
- Monitored inmate behaviour to prevent crime, escape attempts and other dangerous activities.
- Expertly communicated with people from diverse backgrounds to provide best-possible safe, secure prison care.
- Applied non-violent response tools, such as FMI , and physical restraint to maintain safety and order.
Leak Detection Engineer
LDS
Calne, Wiltshire
11.2016 - 05.2017
- Reported on flood and environmental hazards and recommended mitigation strategies.
- Monitored and maintained health and safety standards for site compliance.
- Prepared water samples for testing and analysis.
- Calibrated and verified environmental testing devices for reliable outcomes.
- Used pressure gauges, hydrostatic testing and observations to assess system functionality.
- Studied blueprints and design specifications to determine plumbing systems and required materials.
- Delivered services to customer locations within target timeframes, completing 2-3 jobs daily depending on size of job.
Assistant Manager
The Lansdowne strand hotel
Calne, Wiltshire
01.2012 - 11.2016
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Implemented innovative ideas to challenge status quo and drive KPI achievement.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Analyzed sales and data trends to anticipate customer needs.
- Built customer relationships with consultative sales approach.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Strengthened operational efficiencies through improved reporting and stock management.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Established clear budgets and cost controls strategies to meet objectives.
- Managed 25 bedroom Hotel daily .
Recreation Assistant
Olympiad Leisure Centre
Chippenham, Wiltshire
10.2005 - 08.2011
- Demonstrated safe equipment use for minimised risk of injury or damage.
- Welcomed new and returning clients, cultivating inclusive space.
- Administered first aid, reporting incidents and near misses when required.
- Built positive relationships with clients to encourage continued class attendance.
- Communicated and enforced safety procedures.
- Cleaned and disinfected pool equipment and accessories to minimise potential health risks.
- Performed successful pool rescues, remaining calm and effective under pressure.
- Oversaw safe, day-to-day running of pool activities across sport centre facility's.
- Closely monitored pool activity, assessing areas of potential risk to consistently prevent accidents.
- Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security.
- Performed life-saving techniques in emergencies, supporting swimmers to safety.
- Kept pool and surrounding areas spotlessly clean for optimum customer satisfaction and safety.
- Performed first aid procedures as required in line with health and safety regulations.
- Responded to emergency situations calmly and safely, quickly aiding swimmers in potential danger.
- Collaborated with team to achieve full pool coverage and cleaning procedures.
- Observed swimmers attentively, quickly responding to risks and concerns.
Gunner
Ministry of defence
St Johns Wood, London
01.2000 - 01.2005
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Performed fire team member duties during situational training exercises.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Maintained saddles, bridles and riding gear and helped fit gear to specific horses.
- Adapted to inclement weather and flexible shift schedule.
- Oversaw water and feed supply levels.
- Treated minor wounds and treatments in line with vet instructions.
- Delivered pest and rodent control to protect horses.
- Cleaned and repaired training equipment and vehicles.
- Raked, mucked and swept stables.
- Painted and preserved stall and barn structures.
- Cleared paddocks and maintained fencing.
- Kept records to monitor horse welfare.
- Prepped horses, trailers and equipment for travel.
- Fed, groomed and exercised 30 horses daily.
- Sorted and stored animal feed.
Education
BSc (Honours) Cyber Security - Cyber Security
Open University
CalneLevel 3 Diploma - Care of individuals in a custodial environment.
Her Majesty's Prison Service
Devizes05.2017
NVQ Level 3 - Animal managment
Filton College
Bristo08.2012
GCSEs - Secondary School
John Bentley School
Calne, Wiltshire07.2000
Skills
- Active Directory
- Systems support
- Fault isolation
- Software deployment
- Software issue diagnosis
- Hardware diagnosis
- Application installations
- Desktop support
- Hardware upgrades
Interests
I am an active gamer that is part of different communities. when not working or studying i enjoy gaming and spending time with my family. I enjoy most sports and try and stay as fit as time allows me.
Timeline
L1 desktop support technician
Centerprise
06.2024 - Current
IT Support Technician
Cross manufacturing
01.2023 - 05.2024
IT Network Technician
Oakford technology
01.2022 - 01.2023
Prison Officer
Hmp Erlestoke
01.2018 - 10.2021
Leak Detection Engineer
LDS
11.2016 - 05.2017
Assistant Manager
The Lansdowne strand hotel
01.2012 - 11.2016
Recreation Assistant
Olympiad Leisure Centre
10.2005 - 08.2011
Gunner
Ministry of defence
01.2000 - 01.2005
BSc (Honours) Cyber Security - Cyber Security
Open University
Level 3 Diploma - Care of individuals in a custodial environment.
Her Majesty's Prison Service
NVQ Level 3 - Animal managment
Filton College
GCSEs - Secondary School
John Bentley School
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