Mark Newberry
Collier Street,Kent
Summary
Experienced and strategic Technology Leader with over 25 years of success directing global IT operations, enterprise applications, cloud transitions, and business-critical transformations. Proven track record of delivering scalable, cost-efficient, and innovative technology solutions across public and private sectors. Adept at building high-performing cross-functional teams and leading with a vision that aligns IT with business objectives. Specialized in Salesforce, Oracle EBS, Agile transformation, and digital workplace solutions.
Overview
38
38
years of professional experience
Work History
Senior Director - Enterprise Applications
Monster Worldwide
London
01.2019 - Current
- Owner of global cross-functional teams building and operating core business systems, overseeing analytics, development, administration, release engineering, and program management units dedicated to our comprehensive suite of Monsters Corporate Enterprise applications. These include Salesforce (Sales and Service Cloud), Oracle EBS, Invoicing, Payment and Collections, HR, Middleware, Lead and Enrichment solutions, as well as additional in-house and cloud-based SaaS and IaaS applications.
- Led the design, development and release of a new Salesforce Org tailored to support Monster's innovative Business Model.
- Led the design, development and release of a new 2 x Oracle EBS financial systems from on-prem into Oracle OCI cloud infrastructure.
- Reduced third-party contracting costs by approximately $1 million and third-party system cost by circa $4 million annually, by renegotiating contracts and rationalizing the global software library.
- Introduced development and deployment solutions leveraging GitHub & Jenkins, enhancing efficiency and productivity.
- Modernized and elevated Sales Ops enrichment solution to align with evolving business needs.
- Successfully delivered an automated archiving solution for retiring customer and lead data, introduced new solutions for enhancing data management efficiency.
- Introduced data flow technologies to link disparate services to automate recurring manual tasks, streamlining operations.
- Transformed the Agile sprint and release cycle from a 4-week timeframe to a 2-week sprint, to ultimately transition to a continuous delivery model.
- Seamlessly managed the Network team's transition from on-premises to cloud-supported solutions.
- Designed an upgrade roadmap for our in-house Oracle 12.1.3 build, enhancing system performance and capabilities.
Senior Director - Global Information Systems
Monster Worldwide
London
01.2008 - 01.2019
- Instrumental in the delivery internal and cloud-based global communication tools to provide the next generation of the digital workplace and managing Data Centre and Office locations and rebuilds. Ownership of Global 24x7 Operations team, Digital Communications (Email, Legal hold and Archive, Video, Chat and virtual meeting solutions), Microsoft 365 Cloud services, Digital Workplace, Change Management, UK Government Jobsearch systems and UK Facilities and Data Center.
- Led the negotiations for the Monster Azure / 365 licensing engagement with Microsoft, optimizing licensing agreements.
- Led the Digital Workplace initiative, migrating on-premises solutions to the Microsoft 365 cloud, resulting in a dynamic environment for corporate communication and collaboration tools including Email, Skype, Teams, SharePoint, OneDrive, Flow, Stream, and Dynamics.
- Achieved on-time, on-budget delivery of the 'Universal Jobmatch' solution for the UK Government, maintaining an impressive 99.999% success rate for SLA attainment over a 5- year period post go-live.
- Implemented a robust 24x7 support solution for the Government project, introducing on-call rotations and remote technology strategies to ensure constant availability.
- Successfully executed tenant rent reviews for the London HQ, yielding an increased annual revenue of approximately £200,000.
- Designed and oversaw the implementation of an Electronic Messaging solution for Monster China, providing leadership to technology teams during a month-long on-site engagement in Beijing.
- Directed multiple Data Centre relocation projects, ensuring the seamless transfer of all services without any discernible impact on service delivery.
- Led facilities teams in the construction of data centers and office spaces, adeptly managing rent reviews from both landlord and tenant perspectives.
UK Office Services Director / IT Operations Director
Monster Worldwide
London
01.2005 - 01.2007
- In this role, I led a team of circa 20 Engineers responsible for delivering comprehensive UK IT User Support Services. Additionally, I oversaw European Data Centre operations, managed Infrastructure, provided expertise in Microsoft, AIX, and SQL support, supervised Sybase and Oracle DBA teams dedicated to maintaining business-critical applications across the UK and Europe. Furthermore, I directed support teams responsible for Desktop and Application services nationwide. My management spanned an estate of over 400 Servers and Virtual environments, fostering cohesive collaboration among IT units to effectively align with our European vision and fulfil critical Business objectives.
European Desktop Support Manager
United Business Media
London
01.2002 - 01.2004
- I managed the merger of IT Support from 3 Business units into a single operational team of up to 25 Engineers that required the sharing of knowledge and experiences in order to achieve our set business SLA requirements.
IT Support Manager - UK
United Business Media
Kent
01.1995 - 01.2002
- During my employment with CMPi I was responsible for Client Support, system design, building and supporting networks, building and maintaining Server Farms and the equipping a new data centre to run their Thin Client operations.
Application Support Analyst
Official Airline Guides
Kent
01.1993 - 01.1995
Analyst Programmer
Benn Publications Ltd
Kent
01.1988 - 01.1993
Education
Diploma - Business & Computing Systems
West Kent College of Further Education
01.1987
Skills
- Leadership
- Salesforce
- Oracle EBS
- Operations
- Team Building
- Contract Negotiation
- AI Tools
- Microsoft 365
- Azure
- Risk Management
- System Lifecycle
- SQL Server
- GitHub
- Jenkins
- MuleSoft
- Python
- Sybase
- Agile & Scrum Master
- CI/CD
- ServiceNow
- ITIL
- Facilities Ops
- Data Center Strategy
Websites
Timeline
Senior Director - Enterprise Applications
Monster Worldwide
01.2019 - Current
Senior Director - Global Information Systems
Monster Worldwide
01.2008 - 01.2019
UK Office Services Director / IT Operations Director
Monster Worldwide
01.2005 - 01.2007
European Desktop Support Manager
United Business Media
01.2002 - 01.2004
IT Support Manager - UK
United Business Media
01.1995 - 01.2002
Application Support Analyst
Official Airline Guides
01.1993 - 01.1995
Analyst Programmer
Benn Publications Ltd
01.1988 - 01.1993
Diploma - Business & Computing Systems
West Kent College of Further Education