Summary
Overview
Work history
Education
Skills
References
Hobbies and Interests
Organisational Skills
Tips
Timeline
Generic

Mark Needham

Worksop,Notts

Summary

Dynamic and resourceful professional with a strong foundation in problem-solving, communication skills, and team building. Demonstrates exceptional resourcefulness in overcoming challenges and fostering collaborative environments. Committed to leveraging these core competencies to drive organisational success and achieve career growth.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Reliable worker with Warehousing industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.

Overview

22
22
years of professional experience
5
5
years of post-secondary education

Work history

Systems Support

DHL Logistics/Wincanton Logistics
Worksop, Notts
02.2007 - 09.2025
  • Served as primary contact for system issues on B&Q contract, liaising with external helpdesks.
  • Coordinated support for Systems support colleagues as outlined in Key Duties document.
  • Logged and documented all system defects, ensuring thorough follow-up.
  • Maintained and improved allocated KPI processes to enhance service delivery.
  • Prepared, implemented, and distributed reports and processes per Key Systems Duties document.
  • Managed site systems, including interfaces, time and attendance, RF equipment, and telephone systems.
  • Conducted systems backups and health checks to ensure operational integrity.
  • Enforced Health & Safety regulations on site, promoting safe working practices.
  • Provided comprehensive technical support to end-users, resolving issues efficiently and effectively.
  • Assisted in implementing system upgrades and enhancements to improve operational efficiency.
  • Collaborated with cross-functional teams to identify and address system-related challenges.
  • Monitored system performance and provided recommendations for optimising functionality.
  • Managed user accounts and permissions to ensure data integrity and security compliance.
  • Liaised with external vendors to facilitate timely resolution of technical issues and system maintenance.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Planning Support

DHL Logistics
Worksop, Notts
11.2006 - 02.2007
  • Primary Purpose of role: Working on the B&Q contract we make sure all preparation, implementation and distribution of key systems reports and data to the business are completed in a timely manner. Provide administrative support to the systems planners, ensuring a high level of service is maintained.
  • Key Accountabilities:
  • Prepare, analyse and distribute reports and information as detailed in the Systems Key Duties document.
  • Create effective reports and data analysis using MS Access and Excel as required.
  • Maintenance and improvement of allocated KPI processes.
  • To build and develop a close working relationship with all client contacts.
  • To be fully conversant with all depot procedures relating to own job.
  • Be reactive and responsive to ad-hoc requests from the Management team.
  • Strict enforcement of Health & Safety on site, ensuring safe working practices are adhered to at all times.
  • Build inter-departmental relationships and communication in order to achieve an efficient operation.
  • To undertake specific project work as and when required.
  • Demonstrate flexibility and commitment within the role.
  • Any other reasonable request within the scope of the position.

Despatch desk

DHL Logistics
Worksop, Notts
11.2005 - 02.2006
  • Primary Purpose of role: Working on the B&Q contract at one of their new main distribution centres, we make sure all preparation and distribution of loads out of the warehouse. Liaising with the warehouse operations to make sure of an efficient and managed delivery of goods to the customer.
  • Key Accountabilities:
  • Prepare paperwork for loads ready to be collected by the drivers, also preparing the driver packs.
  • Monitoring the fuel pumps on site, vehicle wash and VOR so any issues can be reported and dealt with efficiently.
  • Writing SOPs for admin and drivers ensuring consistency, efficiency and quality.
  • Strict enforcement of Health & Safety on site, ensuring safe working practices are adhered to at all times.
  • Be reactive and responsive to ad-hoc requests from the Management team.
  • Developed and maintained effective communication with transport teams and clients to resolve issues.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Demonstrate flexibility and commitment within the role.
  • Any other reasonable request within the scope of the position.

Systems & Admin Supervisor

Seafield Logistics
Worksop, Notts
05.2003 - 11.2005
  • Primary Purpose of role: Primary point of contact for the contract with Unilever head office and liaising with respective external helpdesks, ensuring a high level of service is maintained to both Internal and external customers.
  • Key Accountabilities:
  • Looking after the WMS which is a computerised system that operates the warehouse and making sure it runs smoothly. Making sure all duties are covered 24/7 with 7 clerks over 3 shift pattern i.e; stock reconciliation, traffic desk and goods In desk.
  • Making sure all computerised kits on the FLT’s and electric barrows are all functioning properly, also liaising with the supplier of the kit in case of any malfunctions.
  • Maintaining all PC’s are in working order and monitoring the servers. Also maintaining all HP printers, despatch printers and fax machines on site, also ordering and controlling stationary and office consumables.
  • Monitoring stock rotation and quantity levels for customer requirements. Keeping in contact with suppliers, customers and hauliers to make sure they receive a high standard of work and commitment.
  • Part of the role also required me to be on 24hr call for any problems with the WMS or any administration equipment or issues.
  • Management of site interfaces, time and attendance, RF equipment, telephone system, Lotus Notes & data points, etc.
  • Systems backups and health checks.
  • User authorisation and access control.
  • Log, follow-up and document in detail all system defects.
  • Strict enforcement of Health & Safety on site, ensuring safe working practices are adhered to at all times.
  • Build inter-departmental relationships and communication in order to achieve an efficient operation.
  • Demonstrate flexibility and commitment within the role
  • Supervised daily operations of systems and administration teams to ensure seamless workflow.
  • Supervised administrative staff to ensure smooth operation of departmental activities.
  • Facilitated smooth running of the office, ensuring high productivity levels.
  • Any other reasonable request within the scope of the position.

Education

Portland Comprehensive
Worksop, Notts
01.1980 - 01.1985

Skills

  • Problem-solving
  • Communication skills
  • Team building
  • Resourcefulness

References

Mick, Walker, Ass GM Manager, Wincanton Logistics, B&Q Worksop Distribution Centre, Retford Road, Old Manton Wood Colliery Site, Worksop, Nottinghamshire, S80 2PU

Hobbies and Interests

Socialising, snooker, football and travelling.

Organisational Skills

  • As an established member of the Transport Team at Seafields, I help to organise haulier meetings. This involves assessing each haulier against certain Key Performance Criteria (KPI) such as punctuality, delivery conformation times, late deliveries etc..
  • As a member of the Systems team at B&Q Distribution Centre, we monitor the picking systems WMS (Warehouse Management System ) & LWS (Licensed Warehouse Scheme ) and the semi automation system that the engineering company called Logistex maintain. I am responsible for organising KPI’s for the 15 highbay cranes (which hold 94,000 pallets), 6 miniload cranes (which holds 36,000 totes) and conveyors. Now as of 2021 a new Tote picking area which is fully automated called PTS (put to store) which has a separate picking system LWS, which also has 5 aisles with 140 shuttles holding 90,000 totes.

Tips

I am a very quick learner and give 100% every time to the best of my ability. I can be a very good team player and can also work on my own initiative.

Timeline

Systems Support

DHL Logistics/Wincanton Logistics
02.2007 - 09.2025

Planning Support

DHL Logistics
11.2006 - 02.2007

Despatch desk

DHL Logistics
11.2005 - 02.2006

Systems & Admin Supervisor

Seafield Logistics
05.2003 - 11.2005

Portland Comprehensive
01.1980 - 01.1985

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Mark Needham