MARK MORGAN
WELWYN,Hertfordshire
Summary
Highly skilled administrative professional with extensive expertise in travel arrangements, strategic planning, and email handling efficiency. Demonstrates exceptional proficiency in spreadsheet creation and analysis, prioritisation, and filing systems. Adept at customer service orientation, relationship-building, and diplomatic negotiation. Proven ability to maintain precision under pressure and manage inventory effectively. Proficient in MS Office Suite, technical writing, and social media strategy. First-aid certified with a strong focus on time efficiency and scheduling. Career goal: to leverage comprehensive administrative skills to enhance organisational efficiency and customer engagement.
Overview
41
41
years of professional experience
1
1
Certification
Work history
SPECIALIST SUPPORT WORKER
ACTION DEAFNESS
Leicester
06.2023 - Current
- Installed new technology systems seamlessly into existing infrastructure.
- Tracked metrics with [Software] spreadsheets and modelled data for staff.
- Negotiated favourable terms with vendors, securing cost-effective deals for the company.
- Applied maths abilities to calculate and check financial figures.
Warehouse packer
Mike's Of Sawbridgeworth Ltd
Much Hadham, Hertfordshire
02.2022 - 05.2023
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Promoted cleanliness within the workspace, enhanced working conditions for colleagues.
- Improved warehouse efficiency with meticulous arrangement of packed goods.
- Wrapped and moved pallets and stock, adhering to safety regulations for continued best practice.
Warehouse packer
THE STICKLEBACK FISH COMPANY LIMITED
Welham Green, Hertfordshire
02.2020 - 03.2022
- Understood and adhered to health and safety policies and procedures to minimise injury.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Coordinated freight movements by maintaining constant communication through radio communication.
- Promoted cleanliness within the workspace, enhanced working conditions for colleagues.
- Loaded and unloaded products accurately in fast-paced environment.
- Scanned cargo to keep track of freight movements.
- Checked goods for defects before packing, ensuring high quality control standards.
Post person
Royal Mail Group
Ware, Hertfordshire
06.2008 - 09.2019
- Provided excellent customer service to enhance satisfaction levels.
- Secured customer signatures for deliveries using delivery management software.
- Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
- Submitted reports to supervisors regarding accidents or incidents during time of duty.
- Executed mail-handling tasks reliably to improve quality of service and achieve high customer satisfaction.
- Carried out thorough vehicle checks, aiding preventative maintenance for minimal service disruption.
- Performed mail-handling duties in [Type] spaces.
- Sorted mail efficiently to ensure accurate deliveries.
- Conducted doorstep collections from customers for added convenience.
- Sorted mail items by hand for delivery to local customers or transport to other offices.
- Walked between mail locations carrying bags or pushing carts of mail.
- Delivered parcels and letters for enhanced customer convenience.
- Operated vehicle to transport parcels between mail locations.
- Sorted and differentiated types of packages.
- Collected signatures and payments from customers sending and receiving mail.
- Organised mail deliveries by priority and nearest location.
- Organised logistics of special deliveries.
- Distributed flyers and postcards to promote mailing services.
Plumber
H20
Southend-on-Sea, Essex
03.1999 - 02.2008
- Added sprinkler systems to new and existing constructions.
- Worked to deadlines and timescales and liaised with managers and customers for schedule changes.
- Provided emergency repairs for immediate relief from plumbing issues.
- Measured, threaded and jointed piping to create desired layouts.
- Solved sewer line blockages, preventing backflow and unpleasant odours.
- Inspected plumbing infrastructure to detect and resolve faults.
- Installed plumbing and heating systems and executed tests to verify functionality.
- Supervised and positively motivated junior staff and apprentices.
- Serviced and certified boilers through statutory testing.
- Fixed leaks to prevent water damage and waste.
- Managed inventory of plumbing materials, avoiding unnecessary delays.
- Made estimates of project costs, issued invoices and collected payments.
- Dug new trenches for input and output piping for [Type] systems.
- Conducted first line plumbing, electrical and heating diagnostics.
- Tested plumbing systems, located leakages and repaired faults.
- Trained and supervised junior plumbers to maintain exceptional workmanship standards.
- Repaired boilers to ensure warm homes during cold seasons.
- Handled installation and maintenance work in domestic and commercial buildings.
- Inspected piping and completed thorough post-service reports.
- Used pressure gauges, hydrostatic testing and observations to assess system functionality.
- Provided friendly, professional service, checking customer satisfaction with completed works to uphold business reputation.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Carried out day-to-day duties accurately and efficiently.
- Received and processed stock using inventory management system.
Oil and gas engineer
GAS AND OIL
Colchester, Essex
02.1989 - 01.1999
- Conducted rigorous site inspections to ensure regulatory compliance.
- Attained maximum resource utilisation through strategic planning and coordination.
- Coordinated multidisciplinary teams, achieving collaborative success.
- Streamlined process workflows for improved effectiveness.
- Reviewed properties of metals and alloys to inform project planning.
- Introduced innovative solutions with advanced simulation tools.
Apprentice
LODGE AND SONS
Stebbing, Essex
03.1984 - 02.1989
- Improved team communication by proactively participating in daily meetings.
- Adapted quickly to changing work requirements, maintaining high-performance standards under pressure.
- Climbed tall structures to complete skilled repairs and routine maintenance.
- Transported, organised and distributed tools to on-site personnel.
- Complied strictly with health and safety regulations promoting a safer work environment.
- Maintained tools, equipment and machinery in good working order.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Carried out minor repairs when necessary, reducing downtime due to equipment malfunctions.
- Used cleaning chemicals safely to sanitise work spaces.
- Confidently operated tractor and related machinery.
Skills
- Travel arrangements
- Strategic planning
- Email handling efficiency
- Spreadsheet creation and analysis
- Prioritisation expertise
- Filing systems knowledge
- Administrative skills
- Customer service orientation
- Customer engagement
- Precision under pressure
- Inventory management
- MS Office Suite
- Postal handling routines
- Technical writing
- First-aid certified
- Time efficiency
- Diplomatic negotiation
- Relationship-building
- Scheduling
- Social media strategy
- First Aid certification
Certification
FIRE AND SAFETY
FOOD HYGIENE
NUTRITION & HYDRATION
MANAMENT OF MEDICATION
HEALTH AND SAFETY AWARENESS
SAFEGUARDING
SAFEGUARDING REFRESHER
INTRODUCTION TO TYPE 2 DIABETES
Timeline
SPECIALIST SUPPORT WORKER
ACTION DEAFNESS
06.2023 - Current
Warehouse packer
Mike's Of Sawbridgeworth Ltd
02.2022 - 05.2023
Warehouse packer
THE STICKLEBACK FISH COMPANY LIMITED
02.2020 - 03.2022
Post person
Royal Mail Group
06.2008 - 09.2019
Plumber
H20
03.1999 - 02.2008
Oil and gas engineer
GAS AND OIL
02.1989 - 01.1999
Apprentice
LODGE AND SONS
03.1984 - 02.1989
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