Mark Metcalfe
Redcar
Summary
Detail-oriented Sign Installer with strengths in on-site sign erection and safety compliance. Constructs durable outdoor signage and applies vinyl graphics with precision. Delivers exceptional customer service, ensuring client satisfaction through effective communication and problem-solving.
Sign installation professional with hands-on experience in mounting, repairing, and maintaining various types of signage. Competent in using power tools and following safety protocols, ensuring projects are completed to high standards. Proven track record of collaborating with team members to meet project deadlines and client expectations.
Experienced in installing wide variety of signage, including illuminated and non-illuminated options, on diverse surfaces. Capable of reading and interpreting blueprints, ensuring installations meet both aesthetic standards and safety regulations. Known for delivering high-quality results promptly and maintaining strong client relationships.
Possessing solid foundation in hands-on work and problem-solving, with skills in following detailed instructions and ensuring precision. Capable of communicating effectively with team members and clients, fostering smooth project execution. Adept at adapting to new tools and techniques quickly, demonstrating reliability and proactive approach to tasks.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
Work History
Sign Installer
Design Display Ltd
Hutton Rudby, Cleveland
02.2021 - 01.2026
- Installed signs on-site by erecting and working on scaffolding, employing exceptional attention to detail and safety.
- Constructed durable outdoor signage capable of withstanding adverse weather conditions.
- Identified client needs, brainstormed creative ideas and sketched ideas for signing, engraving or etching workpieces.
- Applied vinyl graphics and lettering to a variety of surfaces, demonstrating meticulous attention to detail.
- Provided exceptional customer service, addressing enquiries and resolving issues to enhance client satisfaction.
- Measured and calculated dimensions and space required to create signs of different sizes and shapes.
- Practised safety measures in using ladders and scaffoldings to position signs in high buildings.
- Ran quality checks on completed workpieces for quality assurance and control reasons.
- Repaired and repainted broken or faded signs to maintain aesthetic appeal and appearance.
- Displayed artistic design proposals to clients for selection and approval before starting projects.
- Facilitated the installation of complex signage systems, coordinating with electricians and other tradespeople.
- Cleaned and sanded surface to prepare installation of signs.
- Engraved and printed patterns, letters or figures onto flat or curved surfaces using hand or powered tools.
- Documented project progress through detailed reports and photography, maintaining comprehensive records for future reference.
Senior Production Manager
Sign Design GB Ltd
Eaglescliffe , Cleveland
09.2018 - 11.2020
- Managed daily operations in production facility, optimising workflow and enhancing efficiency.
- Coordinated with multiple departments to streamline production processes, reducing downtime and costs.
- Implemented quality control procedures, significantly reducing waste and improving product standards.
- Developed and maintained production schedules, ensuring timely delivery of products to clients.
- Resolved production issues swiftly, minimising impact on delivery timelines and customer satisfaction.
- Managed staff hiring, training and performance goals.
- Trained staff in Good Manufacturing Practices (GMP)s to drive consistently high standards.
- Analysed production data to identify trends and make informed decisions on process improvements.
- Applied Quality Assurance (QA) methodologies to measure output quality.
- Facilitated communication between upper management and production floor, ensuring alignment with company objectives.
- Developed and implemented production strategies and closely monitored results.
- Reduced workplace incidents by implementing occupational health and safety requirements.
- Managed budget for production department, effectively controlling expenses to improve financial performance.
- Controlled operational output by implementing quality procedures throughout production.
- Supervised a team of 50+ staff, providing training and development to foster a skilled workforce.
- Enforced standards of work and reporting deadlines.
- Planned project labour, expenses and timeframes to continuously achieve output and quality targets.
- Fostered a culture of continuous improvement, encouraging feedback and innovative ideas from all staff levels.
- Implemented lean manufacturing principles, resulting in a 20% increase in operational efficiency.
- Led meetings and briefings to inform managers on production updates.
- Oversaw inventory management, implementing systems to minimise stock levels whilst meeting production needs.
- Implemented improved policies and plans to enhance operational processes.
- Tracked outgoing orders, identifying late deliveries and planning improvement action.
- Minimised costs by adjusting processes, managing budgets and controlling expenses.
- Outlined production activities to deliver set output specifications.
- Negotiated contracts with vendors, establishing long-term partnerships and cost savings.
- Planned sophisticated solutions to overcome production challenges.
- Collaborated with the R and D department to introduce new products, driving innovation and market competitiveness.
- Instituted safety protocols, achieving a record-low number of workplace accidents.
- Conducted performance evaluations, identifying areas for improvement and rewarding high achievers.
- Organised training sessions on new technology adoption, keeping the team updated and enhancing productivity.
- Directed plant maintenance, operating schedule and supply management to minimise downtime.
Senior Production Manager
Wilton Signs Ltd
Middlesborough , Cleveland
07.2012 - 08.2018
- Managed daily operations in production facility, optimising workflow and enhancing efficiency.
- Coordinated with multiple departments to streamline production processes, reducing downtime and costs.
- Developed and maintained production schedules, ensuring timely delivery of products to clients.
- Implemented quality control procedures, significantly reducing waste and improving product standards.
- Resolved production issues swiftly, minimising impact on delivery timelines and customer satisfaction.
- Managed staff hiring, training and performance goals.
- Trained staff in Good Manufacturing Practices (GMP)s to drive consistently high standards.
- Analysed production data to identify trends and make informed decisions on process improvements.
- Applied Quality Assurance (QA) methodologies to measure output quality.
- Facilitated communication between upper management and production floor, ensuring alignment with company objectives.
- Developed and implemented production strategies and closely monitored results.
- Reduced workplace incidents by implementing occupational health and safety requirements.
- Managed budget for production department, effectively controlling expenses to improve financial performance.
- Controlled operational output by implementing quality procedures throughout production.
- Supervised a team of 50+ staff, providing training and development to foster a skilled workforce.
- Enforced standards of work and reporting deadlines.
- Planned project labour, expenses and timeframes to continuously achieve output and quality targets.
- Fostered a culture of continuous improvement, encouraging feedback and innovative ideas from all staff levels.
- Implemented lean manufacturing principles, resulting in a 20% increase in operational efficiency.
- Led meetings and briefings to inform managers on production updates.
- Oversaw inventory management, implementing systems to minimise stock levels whilst meeting production needs.
- Implemented improved policies and plans to enhance operational processes.
- Tracked outgoing orders, identifying late deliveries and planning improvement action.
- Minimised costs by adjusting processes, managing budgets and controlling expenses.
- Outlined production activities to deliver set output specifications.
- Negotiated contracts with vendors, establishing long-term partnerships and cost savings.
- Planned sophisticated solutions to overcome production challenges.
- Collaborated with the R and D department to introduce new products, driving innovation and market competitiveness.
- Instituted safety protocols, achieving a record-low number of workplace accidents.
- Conducted performance evaluations, identifying areas for improvement and rewarding high achievers.
- Organised training sessions on new technology adoption, keeping the team updated and enhancing productivity.
- Directed plant maintenance, operating schedule and supply management to minimise downtime.
- Led cross-functional teams in project management initiatives, delivering projects within budget and deadlines.
- Stayed up-to-date on industry developments to identify business opportunities for production.
- Negotiated and renewed contracts with customers and suppliers.
- Oversaw acquisition and installation of new equipment and manufacturing machinery.
- Liaised with suppliers to secure high-quality materials at competitive prices, improving profit margins.
- Wrote and upheld manufacturing guidelines and best practices.
- Managed production schedules to meet tight deadlines, coordinating with sales and distribution departments.
- Streamlined inventory management systems, reducing waste and optimising stock levels to save costs.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency amongst the production team.
- Led sustainability initiatives, incorporating eco-friendly materials and practices into production processes.
- Developed and maintained robust supplier relationships, securing high-quality materials at competitive prices.
- Collaborated with marketing and sales teams to align production capabilities with market demands.
- Prepared detailed reports on production performance, presenting findings to senior management for strategic planning.
- Led cross-functional teams to streamline production processes, enhancing efficiency and reducing costs by 15%.
- Implemented rigorous quality control measures, significantly reducing product defects and customer complaints.
- Supervised the maintenance and upgrade of production equipment, ensuring optimal performance and longevity.
- Facilitated cross-departmental collaboration to solve complex production challenges, ensuring project completion within deadlines.
- Analysed production data to identify trends, making strategic adjustments to enhance output and efficiency.
- Oversaw the implementation of new manufacturing technologies, improving product quality and production speed.
- Managed budget allocation for production departments, optimising resources to achieve financial targets.
- Implemented lean manufacturing principles, minimising downtime and maximising resource utilisation.
- Coordinated with Research and Development to pilot new product lines, successfully launching three new products.
- Conducted competitive analysis to benchmark performance and identify areas for improvement.
Sign Maker
Signs Express ( Teesside )
Middlesborough , Cleveland
02.1998 - 02.2012
- Applied vinyl graphics and lettering to a variety of surfaces, demonstrating meticulous attention to detail.
- Identified client needs, brainstormed creative ideas and sketched ideas for signing, engraving or etching workpieces.
- Constructed durable outdoor signage capable of withstanding adverse weather conditions.
- Installed signs on-site by erecting and working on scaffolding, employing exceptional attention to detail and safety.
Education
NVQ Level 2 - Health and safety
Redcar College
Redcar, Cleveland 07.2007 - 07.2008
GCSEs - English
Gloucester School
Hohne, Niedersachsen 07.1993 - 08.1993
Skills
- Competency using full Adobe Suite
- Competency using Word
- IPAF registered
- PASMA registered
- Customer relationship management
- Quality assurance
- Project management
- Inventory management
- Production scheduling
- Vinyl application
- Sign installation
- Safety compliance
- Creative problem solving
- Attention to detail
- Artistic design
- Client consultation
- Team leadership
- Technical liaison
- Effective communication
- Creative thinker
- Customer Service
- Safe handling of chemicals
- Team coordination
- Decision making
- Time-management
Timeline
Sign Installer
Design Display Ltd
02.2021 - 01.2026
Senior Production Manager
Sign Design GB Ltd
09.2018 - 11.2020
Senior Production Manager
Wilton Signs Ltd
07.2012 - 08.2018
NVQ Level 2 - Health and safety
Redcar College
07.2007 - 07.2008
Sign Maker
Signs Express ( Teesside )
02.1998 - 02.2012
GCSEs - English
Gloucester School
07.1993 - 08.1993