Mark McKee

Japanese Investment bank

Client Engagement Manager

- Sole point of contact for the Banks 12 divisions within KYC remediation and PwC staff (200 FTE)

- Escalation point for issues, blockers and updates

- Produce daily updates on 500+ Clients KYC progress for the bank to be sent to the UK and Japan stakeholders

- Acting as one of the primary points of contact for partner communications, ensuring smooth collaboration and alignment.
- Monitoring partnership performance and addressing any contractual or operational issues.
- Supporting commercial initiatives by providing insights into partnership agreements and obligations

- Developed strong client relationships by addressing concerns and providing tailored solutions.

- Named as one of three reasons for a multi million pound extension

UK Retail Bank

Responsibilities include;
- Overseen a team of 17 individuals who were responsible for the data cleansing element of the process. Had to establish early, the peer reviewers and establish a way to increase production.
- Driving KPIs daily to maintain quality but also achieve production targets set by management weekly.
- Plan the onboarding and training for Cohorts 3 and 4 (40+ people) and support the operations lead with training completion and system access
- Working collaboratively with the other 12 Team Leads, trainers and SME’s to ensure a smooth ramp up of resources.
- Responsible for the Apprenticeship Cohort (33 individuals) and embedding them into training for their first project.
- Complete TL Peer reviews of all cases cleansed, checking all reworks from the colleague peer have been complete prior to sending to the next stage.
- Performance management through informal and formal plans whereby successfully signing each individual off before the end of the project.
- Social and Recognition lead whereby delivering an awards ceremony for end of project and weekly recognition themed stand ups. Organised the socials for 100+ people on a monthly basis.

Danish investment bank

Responsibilities include;
- Deliver induction training and KYC fundamentals to 15 people who missed initial induction.
- Assistance with queries and recording these comms as SME on helpful tips database to improve efficiency by reducing repeat questions across the project.
- Produce and comment weekly on quality MI to internal stakeholders.
- Overall responsible for the quality scores of the engagement in line with the RFP.
- Ramp down the project and resources in accordance with pipeline in order to maximise profit and reduce idol time.

Transaction Monitoring for a UK Retail bank

Responsibilities include;
- Overseen a mix of L1, L2 Investigators and AC team. Team sizes from 10-20 throughout the time
- Leading the accreditation push, 61 L1 and 20 L2 accreditations got through accreditation successfully through precise planning and targeted training
- Delegation of work to other team leads on accreditation and who needed to be ready when and reporting back to stakeholders on progress daily
- Driving KPIs daily to maintain quality but also achieve aggressive production targets
- 1-2-1s to support under performance, wellbeing and support team with their career
- Created stretch roles to offer TL positions which was successful in delivering 2 new team leaders
- Creating and using production MI daily
- Implementation of quality and production initiatives to drive competition and morale
- Organising socials for 80+ people on a regular basis
- Covering for Ops lead on a regular basis at both internal and external calls
- Represent PwC on daily client calls in terms of system access, onboarding and reporting back on production output
- Part of the RFP that won the client work

European Investment Bank

- Conduct 100+ external interviews on behalf off PwC to recruit the correct staff externally for this engagement

- Collating reworks across a number of teams to identify common fail areas
- Delivering refresher training and drop in clinics to deal with complex scenarios
- Producing weekly MI for key stakeholders on gaps in knowledge and plan to reduce these
- Introduced quality initiatives to improve quality through game’s
- Facilitate consistency across QA analysts through accreditations and quizzes

European Investment Bank

- Quality assurance checks on all analyst cases coming through before completion.
- Provide coaching and feedback on any gaps in knowledge or attention to detail mistakes.

- Mentored junior staff on KYC procedures, fostering knowledge sharing and improving team performance.
- Taking the initiative to produce Quality MI weekly for the wider project to identify common mistakes and incorporate this into training needs
- Facilitate weekly training for the program as part off developing my own skills and others around me
- Identifying areas for improvement within the project to senior members of the firm and client in an attempt to develop effective ways to work together.

European Investment Bank

- Following key operating procedures in order to remediate ‘Know Your Customer’ requirements in line with UK, German and US KYC regulations
- Enhanced Due Diligence of high risk entities with analysis of highly complex ownership structures
- Screening and assessing sanctioned individuals, PEPs and sanctioned entities.
- Completing corporate clients KYC in high risk industries and dealing with complex entities including Private trusts, SPVs, and PIVs
- Working low, medium and high risk customers across a number of jurisdictions.