Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Mark McDonald

Colchester,Essex

Summary

Dedicated and highly skilled law enforcement professional with extensive expertise in customer service, loss prevention, and public safety management. Proficient in security systems operation, self-defence techniques, and drug identification. Demonstrates exceptional interpersonal diplomacy, integrity maintenance, and cultural awareness. Adept at handling criminal investigations, community policing, and counter-terrorism strategies. Committed to building public trust through effective communication proficiency and understanding of mental health issues. Holds a full UK driving licence and certifications in first aid and CPR. Career goal: To enhance community safety through proactive engagement and innovative crime prevention training.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Police Officer

British Transport Police
05.2023 - 04.2025
  • Providing a visible presence at designated stations
  • Creating a safer place to travel for passengers
  • Creating a safer Work space for Rail staff
  • Attending incidents, dealing with conflict which may arise
  • Arresting of suspects for a wide manner of incidents which occurs on train services or at stations
  • Attending incidents and assisting colleagues with dealing with individuals
  • Safe guarding vulnerable persons who have come to the attention of Police or Rail staff.
  • Dealing with fatalities on the Rail Network
  • Intervened promptly during disturbances at public gatherings, restored peace swiftly.
  • Enhanced community safety with regular crime prevention initiatives.
  • Responded to emergency calls for immediate intervention and support.
  • Provided security at large-scale events, minimising potential threats effectively.
  • Adhered strictly to legal regulations whilst conducting duties, ensuring professionalism.
  • Utilised negotiation skills to defuse volatile situations peacefully.
  • Ensured victim care and support throughout investigation processes, fostered goodwill.
  • Performed risk assessments prior to executing search warrants, ensured safety.
  • Exercised discretion and judgment when applying laws, resulting in fair outcomes.
  • Conducted thorough investigations into reported crimes, resulting in successful resolution.
  • Collaborated closely with colleagues in multi-agency task forces to resolve cases.
  • Maintained public order by patrolling designated areas.
  • Fostered trust and cooperation with the local community through outreach programmes.
  • Prepared detailed case reports for use in court proceedings.
  • Coordinated with social services agencies to assist vulnerable individuals.
  • Applied analytical skills to interpret complex information for crime solving.
  • Demonstrated strong leadership in managing diverse teams during operations.
  • Upheld high ethical standards when dealing with sensitive information.
  • Assisted in reducing drug-related offences within the community by proactive policing.
  • Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
  • Kept sensitive intelligence safe and secure from unauthorised access.
  • Protected life and property by enforcing UK laws and regulations.
  • Produced comprehensive crime reports with meticulous attention to detail.
  • Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
  • Arrested and transported suspects to police stations or holding cells.
  • Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
  • Collaborated with stakeholders to formulate strategic plans.
  • Collaborated with stakeholders for successful project delivery.
  • Communicated with stakeholders to discuss specific deliverables.
  • Observed and attended meetings with project stakeholders.
  • Liaised with external stakeholders, strengthened business relationships.
  • Worked closely with stakeholders, fostering positive relationships.
  • Cultivated robust working relationships with members of portfolio, external teams and internal colleagues.
  • Ensured compliance with GDPR whilst handling sensitive customer information.
  • Ensured confidentiality of sensitive data adhering strictly to GDPR guidelines,.
  • Managing over 20 calls to service whilst on duty

Police Community Support Officer. PCSO

British Transport Police
01.2022 - 04.2023
  • Providing a visible presence at train station and on board train services
  • Working with Police Officers to provide a safer place for customers using the Rail Network
  • Attending irreverent Railway stations showing a visible presence
  • Dealt with anti-social behaviour effectively, restoring peace in affected communities.
  • Handled minor offences for swift resolution without court proceedings.
  • Provided reassurance to victims of crimes, delivering initial support and guidance.
  • Promoted crime prevention advice at local schools, enhancing student awareness of safety measures.
  • Handled lost property reports quickly resulting in satisfied community members.
  • Assisted in reducing crime rates through intelligence gathering and evidence collection.
  • Offered early intervention with young offenders aiming to divert them from further criminality.
  • Fostered stronger relationships between police and public through open dialogue and transparency.
  • Regularly patrolled designated areas on foot, enhancing visibility and accessibility to the public.
  • Helped manage large crowds at local events, ensuring everyone's safety and enjoyment.
  • Responded to non-emergency calls from members of the public, resolving issues efficiently.

Store Detective

MITIE Security
Colchester
11.2016 - 01.2022
  • Providing plain clothes surveillance in a store
  • Observing customers and watching for any suspicious activity
  • Which may lead to detaining a person for theft
  • This could also lead to dealing with police and possible court appearance's
  • Implemented effective anti-theft policies resulting in decreased incidents of shoplifting.
  • Conducted undercover operations for identifying potential shoplifters.
  • Used observational skills to identify fraudulent transactions, increasing operational efficiency.
  • Evaluated and updated security measures, leading to more secure environment.
  • Liaised with local law enforcement agencies for successful prosecution of offenders.
  • Provided key testimony at court hearings concerning cases of theft or fraud.
  • Handled conflict situations calmly, diffusing potentially volatile scenarios.
  • Ensured retail environment safety by conducting regular surveillance activities.
  • Achieved improved security levels through efficient coordination with store management.
  • Assisted in inventory control procedures to reduce shrinkage rates.
  • Provided customer service whilst carrying out detective duties, ensuring a friendly shopping environment.
  • Identified potential risks with thorough inspections of the store premises.

Security Officer

Mite Security
11.2016 - 04.2019
  • Provide a visual presence in-store
  • Maintain a safe, customer-friendly environment
  • Implement loss prevention actions using a combination of CCTV and knowledge gained through years in the Security Industry
  • Check for any Health and Safety issues in store
  • Assisted in emergency evacuation drills, ensuring all staff understood procedures.
  • Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
  • Carried out health and safety risk assessments accurately for reducing potential hazards.
  • Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
  • Collaborated with local law enforcement agencies for enhancing site security measures.
  • Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
  • Trained new members of the security team, raising overall team performance levels.
  • Patrolled premises regularly, contributing to a safe work environment.
  • Supervised visitor sign-in process meticulously; ensured accurate record keeping.
  • Coordinated with other officers on shift changes smoothly and effectively.
  • Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.

Security Officer

Securitas Security Services
Birmingham
09.2016 - 11.2016
  • Lock premises and perform checks to ensure the premises are secure
  • Provide a visual presence in-store
  • Maintain a safe, customer-friendly environment
  • Implement loss prevention actions using a combination of CCTV and knowledge gained through years in the Security Industry
  • Arrange cover guards if required to cover the stores need's
  • Carried out health and safety risk assessments accurately for reducing potential hazards.
  • Assisted in emergency evacuation drills, ensuring all staff understood procedures.
  • Patrolled premises regularly, contributing to a safe work environment.
  • Trained new members of the security team, raising overall team performance levels.
  • Upheld strict access controls for ensuring building security.
  • Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.

Loss Prevention Officer

Cardinal Security
Saffron Walden
10.2013 - 09.2016
  • Lock and unlock premises and perform checks to ensure the premises are secure
  • Provide a visual presence in-store
  • Maintain a safe, customer-friendly environment
  • Implement loss prevention actions using a combination of CCTV and knowledge gained through years in the Security Industry
  • Train new security officers to the company and store
  • Collaborated with law enforcement agencies for effective crime prevention.
  • Responded promptly to alarms for immediate threat assessment and resolution.
  • Ensured safe environment with regular patrol of premises.
  • Reviewed CCTV footage regularly to detect any unusual activity.
  • Trained staff on safety procedures to minimise losses.
  • Managed surveillance equipment, improved overall security levels.
  • Mitigated risk by developing comprehensive loss prevention strategies.
  • Liaised with store management, ensured implementation of security protocols.
  • Achieved reduction in losses by implementing stringent check-out procedures.

Security Officer

Securitas
Birmingham
01.2011 - 10.2013
  • To provide security and ensure the safety of all the staff and customers
  • Implement stock loss plans and idea to help combat stock loss
  • Conduct fire and health and safety checks
  • Work with law enforcement and other stores to help reduce crime
  • Managed lost property system effectively, returning items to rightful owners promptly.
  • Supervised visitor sign-in process meticulously; ensured accurate record keeping.
  • Assisted in emergency evacuation drills, ensuring all staff understood procedures.
  • Carried out health and safety risk assessments accurately for reducing potential hazards.
  • Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
  • Patrolled premises regularly, contributing to a safe work environment.

Relief Security Officer

VSG
Northampton
09.2010 - 12.2010
  • To provide security and ensure the safety of the staff and customers
  • Check staff I.D
  • When they enter the buildings
  • Conduct fire and health and safety checks

Site Support Officer

Resource Ltd
Cheltenham
06.2008 - 12.2009
  • To provide security support to different University Campuses
  • To protect the University buildings and look after the students on site
  • Facilitated team collaboration by coordinating meetings and events.
  • Assisted colleagues in day-to-day duties, enhancing team performance.
  • Ensured secure data handling, following GDPR regulations.
  • Adapted quickly to changing environments whilst maintaining high work standards.
  • Conducted periodic checks on fire alarms for improved building safety measures.
  • Conducted regular checks on security measures, ensuring safety of all stored items.

Security Officer

MITIE Security Ltd
Bristol
11.2007 - 03.2008
  • To look after the well-being of staff and customers
  • To prevent stock loss by providing a visual security presence
  • To implement a stock loss plan and ways to combat stock loss, i.e
  • From moving high priced items away from easy exit points or for better camera coverage to a simple electronic tagging method
  • Provided assistance during fire safety checks, improving overall workplace safety.
  • Upheld strict access controls for ensuring building security.
  • Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
  • Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
  • Coordinated with other officers on shift changes smoothly and effectively.
  • Collaborated with local law enforcement agencies for enhancing site security measures.
  • Managed lost property system effectively, returning items to rightful owners promptly.
  • Carried out health and safety risk assessments accurately for reducing potential hazards.

Education

GCSE or equivalent - GCSE's

St. Benedict's Catholic High School
09.1991 - 07.1995

GCSE's -

Kirkcaldy Fife High School
Kirkcaldy, Fife
02.1990 - 09.1991

Skills

  • Professional composure
  • Attention to Detail
  • Criminal investigations
  • Intelligence reports
  • Inter-agency coordination
  • Evidence collection
  • Law enforcement
  • Exceptional problem solver

Affiliations

  • Reading.
  • Online Learning of New required Techniques

Certification

ACT, Action Counter Terrorism Awareness Trained.


Emergency First Aid at work Trained.


Physical restraint trained.

References

References available upon request.

Timeline

Police Officer

British Transport Police
05.2023 - 04.2025

Police Community Support Officer. PCSO

British Transport Police
01.2022 - 04.2023

Store Detective

MITIE Security
11.2016 - 01.2022

Security Officer

Mite Security
11.2016 - 04.2019

Security Officer

Securitas Security Services
09.2016 - 11.2016

Loss Prevention Officer

Cardinal Security
10.2013 - 09.2016

Security Officer

Securitas
01.2011 - 10.2013

Relief Security Officer

VSG
09.2010 - 12.2010

Site Support Officer

Resource Ltd
06.2008 - 12.2009

Security Officer

MITIE Security Ltd
11.2007 - 03.2008

GCSE or equivalent - GCSE's

St. Benedict's Catholic High School
09.1991 - 07.1995

GCSE's -

Kirkcaldy Fife High School
02.1990 - 09.1991

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Mark McDonald