Mark McCosker
Summary
- Results-driven professional with over 10 years of experience in people and performance management, coupled with 1 year of project management and 3 years in digital product management specializing in intelligent automation. Demonstrated expertise in leading cross-functional teams, optimizing operational efficiency, and implementing strategic initiatives to drive continuous improvement. Proven ability to manage complex projects from conception to completion, ensuring alignment with organizational goals and delivering exceptional business outcomes. Adept at leveraging data-driven insights to enhance product offerings, streamline processes, and foster innovation. Recognized for strong leadership, strategic planning, and a commitment to achieving excellence in dynamic and fast-paced environments. Key Highlights
- 10 years of proven leadership in managing and inspiring high-performing teams.
- 3 years of specialized experience in intelligent automation, successfully implementing solutions that enhance operational efficiency.
- Expertise in continuous improvement methodologies, including Lean, Six Sigma, and Kaizen, driving significant process optimizations.
- Strong track record of delivering projects on time and within budget, with a focus on quality and sustainability.
- Adept at leveraging data analytics and technology to inform strategy and drive innovation.
Overview
10
10
years of professional experience
Work history
Digital Product Manager
Allstate NI
01.2021 - 01.2023
- Responsible for the development, deployment and lifecycle management of Intelligent Automation systems across Allstate NI, US, Canada and India from initial concept through to market launch and continuous improvement
- Prioritization of projects
- Working closely with cross-functional teams, including engineering, design and marketing, to define product vision, strategy, and roadmaps
- Using Agile Methodologies within a team of developers to ensure a timely and quality delivery
- Analysing deployment performance metrics and user feedback to identify opportunities for improvement and drive enhancements
- Managing/ presenting stakeholder communications and presenting product updates.
Project Manager
Allstate NI
01.2020 - 01.2021
- Responsible for planning, executing, and finalizing projects within scope, budget, and timeline
- Creating business requirement documents, coordinating and leading project teams, ensuring that project goals and objectives are met effectively and efficiently
- Developing detailed project plans, defining project tasks and resource requirements, and managing project budgets
- Overseeing all phases of the project lifecycle, including initiation, planning, execution, monitoring, and closure
- Monitoring project progress, managing risks, and implementing corrective actions as necessary to keep projects on track and managing stakeholder communications.
Team Manager
Allstate NI
01.2013 - 01.2020
- Responsible for leading and managing teams of technical IT specialists to deliver high-quality technical solutions and projects within SLA's
- Providing strategic direction, technical guidance, and mentorship to team members, ensuring the successful execution of technical tasks and projects
- Setting clear individual and team performance goals, monitoring progress, and ensuring alignment with the organization's strategic objectives, KPI's and OKR's
- Conducting performance evaluations, analysing performance data, and identifying areas for improvement
- Fostering a high-performance culture, enhancing employee engagement, and achieving business objectives through innovation and continuous improvement.
Education
ILM Level 5 - undefined
Ulster University
Digital Product Manager Certified - MadeFor SaFe Certified - Scaled Agile ITIL Certified - PeopleCert KCS Certified - Consortium for Service Innovation - undefined
Skills
- Core Skills
- Strategic planning & goal setting
- Performance management
- Project management
- Change management
- Root cause analysis & Problem solving
- Excel, ITSM, Tableau & Power BI Reporting
Timeline
Digital Product Manager
Allstate NI
01.2021 - 01.2023
Project Manager
Allstate NI
01.2020 - 01.2021
Team Manager
Allstate NI
01.2013 - 01.2020
ILM Level 5 - undefined
Ulster University
Digital Product Manager Certified - MadeFor SaFe Certified - Scaled Agile ITIL Certified - PeopleCert KCS Certified - Consortium for Service Innovation - undefined
Similar Profiles
Gillian SayersGillian Sayers
Scrum Master at Allstate NIScrum Master at Allstate NI
Tom CabanillaTom Cabanilla
Choir Director at Iglesia Ni CristoChoir Director at Iglesia Ni Cristo
LoKe Bee Chin ( Jessiea)LoKe Bee Chin ( Jessiea)
Staff Customer Service Representative at NI Malaysia Sdn BhdStaff Customer Service Representative at NI Malaysia Sdn Bhd
Leighton WiseLeighton Wise
Digital Product Manager at Truist BankDigital Product Manager at Truist Bank
NATALIE VIVORINATALIE VIVORI
Digital Product Manager at WGAC (Good Goods)Digital Product Manager at WGAC (Good Goods)