Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mark MacNeill

Blackburn,West Lothian

Summary

Experienced server with 8+ years fine dining & bar tendering experience. Successful track record building repeat clientele. Restaurant and Bar professional focused on greeting all customers in a friendly, and welcoming manner. Seeking additional responsibilities to help restaurant operations run smoothly. Energetic, professional team player, cleaner and waiter's assistant in a busy, family owned restaurant. Enjoys interacting and working with others . Knowledgeable business owner with experience establishing business goals and objectives that provide organisational growth. Identifies and resolves process inefficiencies to boost productivity. Proven success in meeting financial targets through strong budget management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Company owner

Central Handmade Crafts LTD
Blackburn, West Lothian
03.2022 - Current
  • Enhanced new product awareness by posting engaging images to company websites and social media accounts.
  • Oversaw budget management to keep to financial targets.
  • Kept records of work progress and handled financial transactions for completed projects.
  • Calculated production costs based on design parameters.
  • Selected accessory materials and attachments to complete designs..
  • Repaired and installed fencing, decking and outdoor buildings.
  • Built gazebos, fencing and decking.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Bar & Restaurant Staff

Bistro 19
Harburn
12.2018 - 11.2019
  • Immediately informed supervisors of any problems or unusual situations and took appropriate action
  • Upsold products when appropriate
  • Wiped down counter areas, sinks and floors to maintain a clean and safe workstation
  • Conducted product inventory
  • Actively promoted a cooperative and harmonious working environment to boost morale, productivity and efficiency
  • Set up storeroom and work areas to allow easy access to stock items
  • Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service
  • Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Cleaned and stocked coffee and condiment areas
  • Obtained customer payment promptly and politely.

Bar Staff

Mitchell & Butlers Ltd
Polbeth
04.2018 - 12.2018
  • Maintained a consistent, regular attendance record
  • Consistently monitored guest consumption of alcohol and intervened appropriately as needed
  • Obtained customer payment promptly and politely
  • Received and unloaded incoming shipments
  • Set up storeroom and work areas to allow easy access to stock items
  • Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service
  • Cleaned and stocked coffee and condiment areas
  • Completed regular bar inventories and daily requisition sheets as requested.

Food & Beverage Assistant

Macdonald Hotels Ltd
Uphall
11.2017 - 04.2018
  • Folded napkins throughout the day to maintain an adequate supply
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
  • Developed and maintained positive working relationships with others to reach business goals
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens
  • Trained staff on operating procedures and company services
  • Maintained up-to-date knowledge of product and service changes
  • Managed workflow to exceed quality service goals.

Catering Assistant

Cairn Hotels
Blackburn
03.2017 - 11.2017
  • Cut, sliced and peeled perishable garnishes and fruits for beverages
  • Routinely removed rubbish and debris from restaurant
  • Skilfully promoted items on beverage lists and restaurant specials
  • Maintained complete knowledge of restaurant menu, including daily specials
  • Inventoried and restocked items throughout day
  • Set dining tables according to type of event and service standards
  • Monitored guests for intoxication and immediately reported concerns to management
  • Verified cash drawer against the day's receipts
  • Sorted, soaked and washed cutlery.

Bartender

Ratho Bridge Inn, Ratho
11.2016 - 03.2017
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
  • Routinely checked identification of customers purchasing alcoholic beverages
  • Completed regular bar inventories and daily requisition sheets as requested
  • Conducted product inventory
  • Stored backup supplies needing refrigeration for later use
  • Obtained customer payment promptly and politely
  • Built guest satisfaction and enjoyment.

Night Porter

IGH Crowne Plazza
Edinburgh
09.2016 - 11.2016
  • Analysed departmental documents for appropriate distribution and filing
  • Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding
  • Developed new process for employee evaluation which resulted in marked performance improvements
  • Assisted various business groups with document organisation and dissemination during acquisitions
  • Mixed water and detergents in containers to prepare chemical cleaning solutions
  • Spot cleaned furniture and carpet
  • Greeted and welcomed all hotel guests with a smile.

Catering Assistant

Macdonald Hotels Ltd
Uphall
09.2013 - 09.2016
  • Maintained a consistent, regular attendance record
  • Effectively and calmly resolved situations with intoxicated guests
  • Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guests
  • Immediately informed supervisors of any problems or unusual situations and took appropriate action
  • Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures
  • Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service
  • Thoroughly cleaned and sanitised work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery
  • Carefully organised spirits, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.

Education

HND - Sound Engineering

Stow college
2012

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2010

GCSE - Sound Engineering

Merchiston Castle School
2009

Skills

  • Thrives under pressure
  • Service of alcohol certification
  • Wine pairing knowledge
  • Inventory management
  • Cash handling
  • Exceptional customer service
  • Thrives in fast-paced environment
  • Courteous, professional demeanour
  • Quick problem solver
  • Bar terminology
  • Customer relationship management
  • Processing orders
  • Upselling capability
  • Organised and efficient waiter

Languages

English
Native

Timeline

Company owner

Central Handmade Crafts LTD
03.2022 - Current

Bar & Restaurant Staff

Bistro 19
12.2018 - 11.2019

Bar Staff

Mitchell & Butlers Ltd
04.2018 - 12.2018

Food & Beverage Assistant

Macdonald Hotels Ltd
11.2017 - 04.2018

Catering Assistant

Cairn Hotels
03.2017 - 11.2017

Bartender

Ratho Bridge Inn, Ratho
11.2016 - 03.2017

Night Porter

IGH Crowne Plazza
09.2016 - 11.2016

Catering Assistant

Macdonald Hotels Ltd
09.2013 - 09.2016

GCSE - Sound Engineering

Merchiston Castle School

HND - Sound Engineering

Stow college

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Mark MacNeill