Mark Lye
Whitley Bay,Tyne & Wear
Summary
Accomplished professional with expertise in regulatory standards and health and safety compliance, demonstrating resilience under pressure and exceptional crisis handling capabilities. Proven leadership in diverse environments, fostering team cohesion through mentoring and coaching. Adept at technical report writing and operational support, with proficiency in Microsoft Office Suite enhancing communication and organisational effectiveness. Career focus on leveraging technical proficiency to drive strategic initiatives and optimise performance outcomes.
Overview
30
30
years of professional experience
Work History
Watch Manager
Tyne & Wear Fire and Rescue Service
Gosforth, Newcastle upon Tyne
09.2005 - Current
- Incident commander for a variety of incidents including house/ building fires, car fires, animal rescue, water rescue , road traffic collisions and more.
- Conducting health check reviews of properties to ensure full compliance of The Regulatory Reform (Fire Safety) Order 2005.
- Giving training and guidance on compliance issues arising from Fire Risk Assessments.
- Instructor at Service Headquarters - planning and implementing staff training, theoretical and practical, resulting in fully competent firefighters.
- Reporting to the Executive Leadership Team, collecting risk information and writing detailed reports on trends and spikes within the Service area.
Commercial Underwriting Manager
Aviva Insurance
Newcastle upon Tyne, Newcastle upon Tyne
04.1995 - 08.2005
- Facilitated delivery of exceptional customer service by fostering a client-focused culture within the team.
- Managing a diverse team of 12 Commercial Underwriters providing guidance and quality assurance of workloads.
- Secured profitable business deals by conducting thorough risk evaluation and pricing analysis.
- Fostered strong relationships with brokers to increase business opportunities.
- Established effective communication channels within the department for better workflow management.
- Managed inter-departmental collaboration effectively, facilitating smooth operation across various business functions.
- Developed efficient workflows to streamline underwriting operations, resulting in enhanced productivity.
- Delivered excellent service and support to brokers using consistent, timely, and proactive approach to underwriting.
Education
QNUK Level 3 Award in Fire Risk Assessment (RQF) - Fire Risk Assessment
Qualifications Network
Manchester 02/2025 -
IFE Level 3 Certificate in Fire Science - Fire Engineering
Institution of Fire Engineers
Newcastle upon Tyne 01/2018 -
IOSH Certificate - Health & Safety
IOSH
Newcastle upon Tyne 09/2016 -
Skills
- Knowledge of regulatory standards
- Leadership in diverse environments
- Microsoft office suite proficiency
- Technical proficiency
- Technical report writing
- Crisis handling
- Mentoring and coaching
- Resilience under pressure
- Health and Safety Compliance
- Interpersonal communication
- Team Leadership
- Microsoft Office Suite
- Operational support
Timeline
Watch Manager
Tyne & Wear Fire and Rescue Service
09.2005 - Current
Commercial Underwriting Manager
Aviva Insurance
04.1995 - 08.2005
QNUK Level 3 Award in Fire Risk Assessment (RQF) - Fire Risk Assessment
Qualifications Network
02/2025 -
IFE Level 3 Certificate in Fire Science - Fire Engineering
Institution of Fire Engineers
01/2018 -
IOSH Certificate - Health & Safety
IOSH
09/2016 -
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