Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Mark Leng

Rotherham,South Yorkshire

Summary

Motivated professional with a diverse background in business development and client management. Demonstrates strong interpersonal skills and an eagerness to learn, facilitating effective collaboration across teams. Eager to contribute to organisational success through innovative sales strategies and customer-focused initiatives.

Overview

28
28
years of professional experience

Work History

Business Development Manager

Hot Metal Press Ltd
Barnsley, South Yorkshire
05.2025 - Current
  • Cultivated new business partnerships to enhance customer acquisition and drive revenue growth.
  • Secured contracts with new clients by leading negotiations and taking ownership of deal closure.
  • Resolved escalated client enquiries with exceptional professionalism and enthusiasm to uphold trust and reliability.
  • Optimise sales strategies to acquire, develop, and retain customers effectively.
  • Cultivated long-term relationships with key clients, suppliers, and partners to enhance collaboration and support business objectives.
  • Conducted thorough research on prospective clients to develop and execute effective cold call lists.
  • Produced quotes and proposals to deliver value and benefits to prospective clients.
  • Amplified sales value through strategic upselling and cross-selling of new products and services to existing customers.
  • Compiled detailed monthly and yearly financial reports for senior management to support informed decision-making.
  • Coordinated with design project management and production teams to enhance delivery of timely support for planned campaigns.
  • Drafted comprehensive sales contracts to facilitate successful transactions and ensure clarity in agreements.
  • Chaired business meetings to establish company vision and mission statements.
  • Formulated pricing and delivery terms reflecting comprehensive analysis of current market trends and cost structures.

Pre-Press Artworker

Hot Metal Press
Barnsley, South Yorkshire
05.2025 - Current
  • Understood functional requirements and adapted design work accordingly.
  • Analysed client needs and objectives to propose customised design strategies.
  • Designed visual images fit for brief, going above and beyond client expectations.
  • Provided additional information to support production of designs.
  • Worked within parameters of brand guidelines to achieve desired style.
  • Consulted with clients to understand project limitations and constraints.
  • Managed multiple design projects simultaneously, prioritising tasks to meet tight deadlines.
  • Submitted rough drafts to clients and management to gain feedback to improve designs.
  • Created graphics for signage, packaging and digital promotions using Adobe InDesign.
  • Conducted project research for informed design decision-making.
  • Evaluated opportunities and worked with project teams to develop proposals to meet desired objectives.
  • Designed a range of marketing material on Adobe Software for materials, including brochures, leaflets, flyers, adverts and posters.
  • Utilised advanced software such as Adobe Photoshop and InDesign to create compelling visual content.

Accounts Officer

Hot Metal Press Ltd
Barnsley, South Yorkshire
05.2025 - Current
  • Managed accounts payable and receivable, accurately processing invoices and payments to maintain financial integrity.
  • Prepared reports and financial statements to assist management in strategic planning and decision making.
  • Reconciled monthly bank statements against company records, identifying discrepancies and implementing corrective actions.
  • Reviewed and updated account records, ensuring all financial transactions were accurately captured and categorised.
  • Processed card payments company services both over the phone and through email.
  • Managed credit control processes, reducing outstanding debts through effective communication and negotiation strategies.
  • Assisted with receiving, processing and verifying all invoices related to accounts payables.
  • Monitored accounts receivable and payable, ensuring timely collection and payment of invoices.
  • Checked imported bank statements into accounts system on daily basis to keep records up-to-date.
  • Kept general ledger documents updated for accurate transaction records.
  • Assisted in preparing monthly management accounts, including profit and loss statements and balance sheets.
  • Processed financial transactions, accurately recording all outgoing and incoming payments in company ledgers.
  • Followed standard accounting procedures for accurate records.
  • Worked with credit control to chase payment of outstanding sales invoices.
  • Collected all receipts from employees, chasing missing information to minimise discrepancies.
  • Liaised with clients and suppliers on billing issues, resolving disputes and maintaining positive business relationships.
  • Raised and distributed credits due to customers, strictly following established authorisation procedures.
  • Managed accounts payable and receivable according to terms of agreements.
  • Reviewed and analysed expense receipts and credit card statements.
  • Demonstrated exceptional working knowledge of Sage Accounting software, managing invoices, payments and remittances effectively.
  • Utilised accounting software e.g., Sage, QuickBooks to input and manage financial data efficiently.

Print Finishing

Hot Metal Press Ltd
Barnsley, South Yorkshire
05.2025 - Current
  • Operated various print finishing equipment, including guillotines, laminators, and binders, to meet production deadlines.
  • Worked with tireless drive and determination to complete print finishing against production targets.
  • Operated additional print finishing equipment as required, broadening skill set and versatility within the team.
  • Coordinated with the finishing department to ensure timely completion and high quality of final printed materials.
  • Reviewed and approved colour proofs, ensuring accuracy and consistency in all print materials.

Assistant Director

Classic Business Forms Ltd
Rotherham, South Yorkshire
03.2017 - 10.2025
  • Monitored staff performance and developed improvement plans.
  • Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
  • Arranged for staff development, workshops and staff meetings to improve instruction.
  • Set up business contracts, obtained signatures and processed paperwork.
  • Chaired meetings, presenting reports and updates to keep team members informed and engaged.
  • Coordinated with senior management to align departmental goals with organisational objectives.
  • Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
  • Helped manage budget, tracking expenditure to keep expenses within budget.
  • Reported on operating income, expenses against budgets and forecasted trends.
  • Oversaw payroll operations, ensuring timely and accurate salary payments to all employees.
  • Managed payroll processing, ensuring accurate and timely payment to employees and compliance with tax legislation and employment law.
  • Produced monthly and year-end closing statements, financial documents and invoices.
  • Managed accounts payable and receivable, ensuring timely settlement of invoices and maximising cash flow.
  • Generated financial statements documenting revenue, expenses and liabilities.
  • Supervised the preparation of budget forecasts, monitored actual performance against budget, and reported variances to senior management for strategic decision-making.
  • Managed financial accounts, reconciling bank statements and monitoring cash flow to maintain accurate records.
  • Updated general, sales and purchasing ledgers on schedule and verified information against documentation.
  • Advised management on financial planning and risk management, contributing to strategic decision-making.
  • Prepared detailed financial reports and presentations for board meetings, providing insights into financial performance and strategic recommendations for future growth.
  • Utilised financial software and systems e.g., Sage, Xero to streamline accounting processes and improve efficiency.

General Manager

Classic Business Forms Ltd
Rotherham, South Yorkshire
03.2010 - 10.2025
  • Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
  • Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
  • Controlled expenses and allocated financial resources to reach budget goals.
  • Built successful business culture focused on performance optimisation and goal attainment.
  • Selected and mentored senior staff, creating successful leadership team.
  • Developed successful strategies and policies, meeting organisational needs and implementing improvements.
  • Monitored operations to keep processes aligned with targets and matching forecasts.
  • Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
  • Analysed market trends and adjusted business strategies to capitalise on new opportunities for growth.
  • Kept organisation in compliance with regulations and internal requirements.
  • Negotiated and managed high-value contracts, ensuring optimal service provision and cost-efficiency.
  • Reviewed reports, recommendations and requests from subordinate leadership.
  • Streamlined inventory management processes, reducing waste and optimising stock levels for operational efficiency.
  • Tracked organizational performance against objectives and revamped strategies to better meet targets.
  • Conducted comprehensive competitor analysis to inform strategic decision-making and competitive positioning.
  • Established company targets based on previous performance and predicted forecasts.
  • Set ambitious expectations for operations and established pathways to accomplishing goals.
  • Analysed and determined courses of action to align operations and revenue performance with organisational goals.
  • Managed communication with candidates throughout the recruitment process, providing feedback and updates.
  • Managed candidate hiring processes, from shortlisting candidates to hiring and onboarding.
  • Researched ideal candidates using range of platforms, including LinkedIn, social media and CV database tools.
  • Conducted phone and face-to-face interviews with candidates utilising excellent judgment.
  • Conducted initial screening of CVs, identifying suitable candidates for various roles within the organisation.
  • Reviewed and updated job descriptions, ensuring they accurately reflected role requirements and responsibilities.
  • Provided regular reports to senior management on recruitment status, highlighting achievements and areas for improvement.
  • Created engaging job descriptions for posting onto target job sites, including Indeed, LinkedIn and Google Jobs.
  • Conducted regular stock audits, identifying discrepancies and implementing corrective actions.
  • Resolved material shortages rapidly, minimising impact on production schedules and project timelines.
  • Developed and maintained organised storage systems, enabling quick and efficient retrieval of stock.
  • Received incoming stock from suppliers and verified details and dimensions against purchase orders before input into inventory systems.
  • Used inventory management system to maintain accurate order records.
  • Cleaned and tidied storage areas to maintain health and safety standards.
  • Implemented safety protocols in warehouse operations, contributing to a reduction in workplace accidents.
  • Coordinated with suppliers to schedule timely deliveries, meeting project deadlines efficiently.
  • Monitored compliance with health and safety regulations in the storage and handling of materials.
  • Collaborated with purchasing department to reconcile purchase orders with stock received, minimising discrepancies.
  • Trained new staff on inventory control procedures, enhancing team competence and performance.
  • Developed and maintained strong relationships with vendors, improving supply chain reliability.
  • Trained junior staff on stock control techniques, operations and systems, meeting target performance metrics and product availability levels.
  • Recycled slow-moving products and removed delisted products from company inventory and storage.
  • Supervised stocktaking activities, leading teams to complete audits within scheduled timelines.
  • Negotiated with suppliers on return of defective goods, securing refunds or replacements to maintain quality standards.
  • Managed inventory levels to optimise stock availability and minimise overstock situations.
  • Despatched transport personnel and vehicles to fulfill resupply requirements.
  • Managed delivery schedules to optimise resource allocation and project outcomes, adhering to strict timelines.
  • Provided delivery confidence by removing blockers or impediments affecting plans and developing solutions for difficult situations.
  • Analysed customer feedback to identify areas for improvement, leading to enhanced service delivery and customer satisfaction.
  • Conducted regular team meetings to review progress, set objectives, and foster a collaborative working environment.
  • Coached and mentored team members to apply appropriate Agile and Lean methodologies.
  • Directed daily operations to achieve maximum efficiency and productivity.
  • Led risk assessment sessions, identifying potential issues and developing mitigation strategies to minimise impact.
  • Negotiated contracts with suppliers and vendors, securing favourable terms and ensuring timely delivery of resources.
  • Scheduled transportation of outgoing goods to meet customer requirements.

Sales Director

Moorgate Print Products Ltd
Rotherham, South Yorkshire
11.2020 - 05.2025
  • Developed strategies to position business to shape and capitalise on emerging customer and market needs.
  • Analysed market trends and competitor activity to inform and adjust sales strategies effectively.
  • Negotiated contracts and agreements with clients, optimising terms for both parties while maximising sales profitability.
  • Developed innovative marketing campaigns to drive substantial sales.
  • Developed and executed strategic sales plans to penetrate new markets and achieve revenue targets.
  • Built new business partnerships to drive customer acquisition and generate revenue.
  • Directed the expansion into new markets, conducting thorough research and risk assessments to ensure viability.
  • Established strong supplier partnerships, negotiating favourable terms and securing exclusive product offerings.
  • Studied competitors to develop innovative selling strategies.
  • Analysed sales performance data to identify trends, track progress against targets, and formulate strategies for improvement.
  • Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
  • Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
  • Maintained current knowledge of pricing, products and services to leverage competitive edge and retain market share.
  • Tailored communication and sales approaches to match diverse client needs and preferences.
  • Monitored competitor activity and market trends to inform strategic planning and maintain competitive edge.
  • Implemented CRM systems to track sales performance and customer interactions, improving efficiency and service.
  • Managed customer relationships through consultative sales techniques to attain individual sales goals.
  • Converted cold leads to expand territory and negotiate profitable contracts.
  • Streamlined sales processes through the adoption of new technologies, reducing costs and increasing profit margins.
  • Provided training and mentorship to new sales staff, sharing knowledge and best practices to enhance team performance.
  • Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
  • Contacted current and potential clients to promote, upsell and cross-sell products and services.
  • Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.
  • Established and nurtured long-term relationships with key clients to secure repeat business and referrals.
  • Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
  • Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
  • Applied processes and systems with proven results to increase customer satisfaction.
  • Closed large sales to exceed quota and align with company targets.
  • Customised service offerings to accommodate consumer needs.
  • Planned and coordinated product sales to exceed revenue projections and growth targets.
  • Optimised sales methods to best acquire, develop and retain customers.
  • Utilised CRM systems to track interactions with clients, manage sales pipeline, and optimise sales processes.
  • Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests.
  • Liaised with potential customers to determine needs and provide recommendations.
  • Leveraged CRM data to send targeted emails designed to increase sales.

Pre-Press Artworker

Moorgate Print Products Ltd
Rotherham, South Yorkshire
11.2020 - 05.2025
  • Sketched designs using manual techniques and [Software] to create initial concepts.
  • Produced finished artwork and colourways following briefing documents, establishing complete accuracy.
  • Managed multiple design projects simultaneously, prioritising tasks to meet tight deadlines without compromising quality.
  • Analysed customer feedback to refine designs, enhancing user satisfaction and brand loyalty.
  • Assessed printed proofs, checking and correcting errors for quality.
  • Communicated with customers, determined illustration needs and converted customer-supplied files into print-ready formats.
  • Aligned and formatted text and graphics into formats suitable for various printing processes.
  • Created digital files by capturing and processing text and images electronically.
  • Processed printing input and readied digital files for print production.
  • Edited photographs using graphics editing software, adding colour effects for desired effects.
  • Reviewed client specifications carefully to meet project requirements and expectations.
  • Designed and prepared artwork for print production, adhering to strict brand guidelines and specifications.
  • Managed pre-press proofing process, conducting thorough checks for colour accuracy and print readiness.
  • Utilised advanced software skills in Adobe Creative Suite to create high-quality design elements.
  • Liaised with print production teams to communicate job specifications, achieving seamless project transitions.
  • Used various industry-standard software programmes to achieve desired results, including Adobe Acrobat, Illustrator, InDesign and SmartStream.
  • Completed thorough digital filing and logging processes swiftly for accurate records and storage.
  • Managed the archiving of digital assets, ensuring organised and accessible files for repeat projects.
  • Performed artwork alterations and corrections to meet print conformance standards for faultless results.
  • Optimised images for print through colour correction and retouching, enhancing visual impact.
  • Worked tirelessly to achieve against demanding lead times with meticulous attention to accuracy.
  • Coordinated with clients to gather feedback on proofs, making necessary adjustments for satisfaction.
  • Carefully proofed client artwork, ensuring files met all required production specifications.

IT Technician

Moorgate Print Products Ltd
Rotherham, South Yorkshire
11.2020 - 05.2025
  • Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
  • Set up new workstations for users with proper cables, equipment and software.
  • Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
  • Conducted tactical troubleshooting to identify faults.
  • Monitored computer system performance and intervened in identified problems.
  • Updated software for new functionality and improved security.
  • Supported maintenance, installation and upgrade of various operating systems including Windows and Linux.
  • Installed new hardware and software to meet system specifications and user needs.
  • Upgraded hardware promptly to minimise service disruptions.
  • Provided technical support to company staff, resolving varied issues across internal and external applications.
  • Configured networks to meet performance requirements.
  • Provided timely and effective technical support to staff, offering solutions via phone, email, or in-person visits.
  • Trained end-users on new technologies and software applications, enhancing productivity and user competence.
  • Performed recovery operations to restore systems following failures.
  • Arranged computers, routers and printer for designated personnel to establish productive well-equipped workstation.
  • Updated and modified software to maximise capability, enhance functionality and deliver speedy outcomes.
  • Assessed hardware, mouses and keyboards to verify performance.
  • Ordered new computers and equipments to maintain active supply for department.
  • Followed user guides and technical manuals to complete skilled repairs.
  • Monitored local network to streamline power and functionality.
  • Installed malware to provide security and privacy for networks and computer systems.
  • Kept detailed records of new installations and related licenses.
  • Collaborated with external vendors and service providers to resolve complex technical problems and improve system performance.
  • Boosted hardware to maximise capacity and functionality and avoid service disruptions.
  • Provided thorough training and guidance on new software, systems and applications.
  • Implemented robust cybersecurity measures, including firewalls and anti-virus software, to protect data and network integrity.
  • Conducted regular backups to prevent loss of pertinent information and data.

IT Technician

Classic Business Forms Ltd
Roterham, South Yorkshire
03.1998 - 05.2025
  • Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
  • Set up new workstations for users with proper cables, equipment and software.
  • Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
  • Monitored computer system performance and intervened in identified problems.
  • Monitored and managed IT infrastructure, diagnosing and resolving technical issues promptly to minimise downtime.
  • Updated software for new functionality and improved security.
  • Supported maintenance, installation and upgrade of various operating systems including Windows and Linux.
  • Installed new hardware and software to meet system specifications and user needs.
  • Upgraded hardware promptly to minimise service disruptions.
  • Provided technical support to company staff, resolving varied issues across internal and external applications.
  • Configured networks to meet performance requirements.
  • Maintained and repaired peripheral equipment connected to laptops and desktops.
  • Performed recovery operations to restore systems following failures.
  • Arranged computers, routers and printer for designated personnel to establish productive well-equipped workstation.
  • Documented IT procedures, guidelines, and technical specifications to build a comprehensive knowledge base.
  • Led projects to upgrade IT infrastructure, successfully completing initiatives on time and within budget constraints.
  • Updated and modified software to maximise capability, enhance functionality and deliver speedy outcomes.
  • Assessed hardware, mouses and keyboards to verify performance.
  • Ordered new computers and equipments to maintain active supply for department.
  • Kept detailed records of new installations and related licenses.
  • Conducted regular system backups and disaster recovery operations, safeguarding critical business data against loss.
  • Investigated reports of system errors to try to reproduce problems and trace faults.
  • Conducted recovery operations to restore system functions due to failures.
  • Provided thorough training and guidance on new software, systems and applications.
  • Implemented robust cybersecurity measures, including firewalls and anti-virus software, to protect data and network integrity.
  • Conducted regular backups to prevent loss of pertinent information and data.
  • Oversaw the deployment of software updates and patches, ensuring compatibility and minimising impacts on productivity.
  • Assessed new technology on the market, recommending investments that could offer competitive advantages.

Sales Manager

Classic Busniness Forms
Rotherham , South Yorkshire
10.2010 - 10.2020
  • Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
  • Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
  • Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
  • Optimised sales methods to best acquire, develop and retain customers.
  • Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
  • Developed and implemented innovative sales strategies, increasing market share and profitability.
  • Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
  • Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
  • Built new business partnerships to drive customer acquisition and generate revenue.
  • Analysed market trends and customer needs to inform product development and positioning.
  • Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
  • Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
  • Fostered relationships with key clients, securing long-term contracts and boosting revenue growth.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage and market leadership.
  • Selected, trained and performance-managed staff to handle high workload with ambitious targets.
  • Developed innovative marketing campaigns to drive substantial sales.
  • Identified and pursued new business opportunities in untapped markets, expanding company reach and influence.
  • Acted as the primary point of contact for key accounts, building strong relationships and ensuring customer loyalty.
  • Established pricing and delivery terms based on current market trends and costs.
  • Negotiated favourable terms with suppliers and partners, reducing costs and improving profit margins.
  • Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies.
  • Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests.
  • Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
  • Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.
  • Utilised CRM software to track sales performance, customer interactions, and forecast future sales trends.
  • Oversaw administrative team enabling front-line sales professionals to achieve quotas.
  • Leveraged CRM data to send targeted emails designed to increase sales.

Internal Sales Executive & Order Processor

Classic Business Forms Ltd
Rotherham, South Yorkshire
03.1998 - 10.2010
  • Crafted bespoke sales proposals for high-value clients, securing contracts and establishing long-term partnerships.
  • Processed customer orders with high accuracy, utilising both telephonic and digital platforms to capture details efficiently.
  • Addressed customer queries and concerns with professionalism, offering solutions to enhance satisfaction levels.
  • Assisted customers in making informed decisions by providing detailed information on products and services available.
  • Repeated customer orders for verification before placing and processing orders on POS systems, minimising erroneous order placement.
  • Processed and loaded deliveries and backstock onto store shelves.
  • Assisted in annual stocktaking through counting, record-keeping and documenting.
  • Produced invoices, shipping documents and contracts for completed orders for customer records.
  • Answered incoming calls, outlined available products and took and submitted order information to internal staff to prepare and package selected items.
  • Participated in training sessions to refine skills and stay abreast of best practices in order taking and customer service.
  • Informed staff of customers' packaging or labelling needs, verifying packages to check conformance to specifications.
  • Addressed customer service enquires quickly and accurately.
  • Assisted customers with product-related questions, feedback and complaints.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Built rapport with customers through courteous and professional communications.
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
  • Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
  • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
  • Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
  • Negotiated with suppliers to resolve product issues on behalf of customers, securing replacements or refunds when necessary.
  • Coordinated with logistics teams to optimise delivery schedules, reducing wait times and improving customer satisfaction scores.
  • Remained calm under pressure to handle customer complaints and solve problems.
  • Responded to customer emails with accurate, professional replies.
  • Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
  • Gave clients information about available products and services to build awareness.
  • Listened to clients to identify requirements and prepare accurate tickets for further action.
  • De-escalated negative correspondence to achieve positive outcome.
  • Processed payments for clients and created invoices for outstanding balances.

Education

NVQ Level 3 - Business Administration

NVQ
Rotherham, ROT
01-2005

NVQ Level 2 - Accounts and Finance

NVQ
Rotherham
01-1999

NVQ Level 2 - Business Administration

NVQ
Rotherham, ROT
01-1999

Skills

  • Business development
  • Sales strategy
  • Client acquisition
  • Contract negotiation
  • Customer relationship management
  • Networking
  • Strategic planning
  • Team collaboration
  • Adaptive problem solving
  • Decision making
  • Relationship management
  • Project management
  • Relationship development
  • Sales and market development
  • Customer service
  • Problem solving
  • Active listening
  • Multi-tasking
  • Technical support
  • Customer service expert
  • Complaint handling
  • Creative problem solving
  • Pressure handling
  • Telephone skills
  • Network troubleshooting
  • Operating systems
  • Network configuration
  • Hardware support
  • Desktop support expertise
  • Technological troubleshooting
  • Knowledge of operating systems
  • Microsoft office suite proficiency
  • Knowledgeable in Mac systems

Interests

Horology, My fascination with horology goes beyond simply telling time; it is an appreciation for the intersection of mechanical engineering, artistry, and history

Tehnology, As a lifelong tech enthusiast, I am driven by a curiosity for ho

Timeline

Business Development Manager

Hot Metal Press Ltd
05.2025 - Current

Pre-Press Artworker

Hot Metal Press
05.2025 - Current

Accounts Officer

Hot Metal Press Ltd
05.2025 - Current

Print Finishing

Hot Metal Press Ltd
05.2025 - Current

Sales Director

Moorgate Print Products Ltd
11.2020 - 05.2025

Pre-Press Artworker

Moorgate Print Products Ltd
11.2020 - 05.2025

IT Technician

Moorgate Print Products Ltd
11.2020 - 05.2025

Assistant Director

Classic Business Forms Ltd
03.2017 - 10.2025

Sales Manager

Classic Busniness Forms
10.2010 - 10.2020

General Manager

Classic Business Forms Ltd
03.2010 - 10.2025

IT Technician

Classic Business Forms Ltd
03.1998 - 05.2025

Internal Sales Executive & Order Processor

Classic Business Forms Ltd
03.1998 - 10.2010

NVQ Level 3 - Business Administration

NVQ

NVQ Level 2 - Accounts and Finance

NVQ

NVQ Level 2 - Business Administration

NVQ
Mark Leng