Mark Leivesley
Widnes,WRT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Technical Officer
Halton Borough Council
11.2015 - Current
- Currently responsible for the packaging and deployment of over 200 applications via Microsoft Intune
- Enhanced customer satisfaction by efficiently resolving complex technical issues and providing guidance on product usage.
- Managed high-priority escalations effectively, maintaining professionalism while under pressure and achieving satisfactory outcomes for customers.
- Implemented proactive measures to reduce repeat calls for common problems, leading to an improved first-call resolution rate.
- Played a key role in the development of the Council's cloud infrastructure including the management and maintenance of the environment
- Consistently maintained a high level of customer satisfaction by providing timely, accurate, and empathetic technical assistance.
Project Officer
Telecare Services Association (TSA)
10.2010 - 10.2015
- I was the Project Officer for the Telecare Services Association, the representative body for the Telecare and Telehealth industry
- My duties included: Assisting with the production and running of the International Telecare and Telehealth Conference, the largest conference of its type in Europe, with over 800 delegates from all over the world in attendance
- I was responsible for the Exhibition Zone where I liaised with over 50 exhibitors, meeting their technical requirements, specifically broadband and AV needs
- I played a significant role in the development and launch of the new TSA website. I was responsible for the updating of the website and am proficient in the use of a number of content management systems
- I also produced a quarterly trade magazine, which included arranging advertisements and editorials from a number of sources within the industry.
Education
Bachelor of Science - Marketing Studies
Edge Hill University
1 2006 - 1 2009
Skills
Remote Support
Software Installation
Virtualization Technologies
Operating Systems Proficiency
Customer Service
Issue Resolution
Scripting Languages
Mobile Device Management
Teamwork and Collaboration
Remote Technical Support
Technical issues analysis
Multitasking
Additional Information
I own my own car and hold a full, clean driving license.
Referencesavailable
True
Certification
Lean Six Sigma - Green Belt
Timeline
Lean Six Sigma - Green Belt
02-2022
Senior Technical Officer
Halton Borough Council
11.2015 - Current
Project Officer
Telecare Services Association (TSA)
10.2010 - 10.2015
Bachelor of Science - Marketing Studies
Edge Hill University
1 2006 - 1 2009
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