Summary
Overview
Work History
Education
Skills
Timeline
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Mark Lee

Manchester

Summary

Adaptable and flexible team player with strong time management and organisational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements. Well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings ensuring maximum efficiency and productivity when managing projects and operations.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Intern

Institute Of Collaborative Working
07.2023 - Current
  • Participated in planning, setting up and coordinating a members' day event with up to 100 members attending.
  • Managed and Updated the membership database and increased communication with members for payment options and Institute offers.
  • Explored the feasibility and creating strategies to migrate and improve database software and website redesign.
  • Overall improving the digital footprint and increasing the implementation of update software and automation using digital systems.

Business Consultant

Northumbria University & Atypical Support CIC
01.2023 - 05.2023
  • Developed an extensive strategy report for gaining Atypical CIC accreditation and a roadmap for the creation of a private standard to expand into certification with expansion to the North West.
  • Ensuring the best practices for conducting primary research in regard to Autistic and Neuro-diverse Individuals.
  • Developed skills and confidence working with vulnerable people and a fully Autistic employee company
  • Researched the barriers Autistic and Neuro-diverse individuals experience when entering employment, and the immense value of employing neurodiverse individuals.

Operations Assistant

M&S
11.2022 - 01.2023
  • Assisted with day-to-day operations of the facility, including scheduling customer service and asset management.
  • M&S taught me the consequences and effects of poor and ineffective management and the issue caused by mismanagement with the factors that contribute to company shortcomings.

Barista

Starbucks
10.2018 - 08.2021
  • Head Barista in training new staff ensuring their skills were adequate for the fast-paced and stressful environment, being the busiest Starbucks in the UK.
  • Developed my communication and social skills in dealing with customers and members of the public.
  • Invested earnings from Starbucks, allowing me to fund myself through my three years at Northumbria University without requiring additional employment.

Education

Bachelor of Science - Business & Financial Management

Northumbria University
Newcastle upon Tyne
09.2020 - 08.2023

BSI - The Importance Of Structured Collaboration

British Standards Institute
United Kindom
10.2023

Higher National Diploma - Applied Sciences

Pendleton College
Manchester
09.2016 - 05.2018

Skills

  • Project Management
  • Operations analysis
  • Strategy Creation
  • Leadership
  • Communication skills
  • Software issue diagnosis
  • Project Support
  • Data analysis
  • Team Working
  • Customer-focused

Timeline

Intern

Institute Of Collaborative Working
07.2023 - Current

Business Consultant

Northumbria University & Atypical Support CIC
01.2023 - 05.2023

Operations Assistant

M&S
11.2022 - 01.2023

Bachelor of Science - Business & Financial Management

Northumbria University
09.2020 - 08.2023

Barista

Starbucks
10.2018 - 08.2021

Higher National Diploma - Applied Sciences

Pendleton College
09.2016 - 05.2018

BSI - The Importance Of Structured Collaboration

British Standards Institute

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Mark Lee