Experienced in customer service with focus on call handling. Can provide high-quality customer experience by resolving queries efficiently and professionally. Skills include excellent problem-solving, clear verbal communication, and calm disposition under pressure, essential for managing high call volumes. Emotionally-resilient individual capable of producing highly accurate digital reports. Observes confidentiality whilst processing large amounts of information under high-stress circumstances. Prioritises critical tasks and coordinates workflow to optimise output. Excellent command of conflict resolution and problem-solving techniques.