Mark Lawrie
Edinburgh,EDH
Summary
I am keen, hard-working and diligent, with the ability to learn and adapt quickly and effectively. I am an effective communicator and problem solver. I am highly motivated either in a team or working on my own. I have a proven track record for consistently meeting goals and targets. I aim to go that extra mile and put in extra work where required to ensure targets are achieved on time; I am experienced in managing work to tight deadlines. I keep a strong focus on achieving the end result while ensuring the quality of work is maintained. I also have the ability to build strong customer/client relationships. My previous roles have given me the ability to multi-task, and working in a pressurized environment does not phase me.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Property Officer
Hillcrest Homes
01.2016 - Current
- Carry out inspections resulting from tenant queries where required, for example, dampness and, or condensation and provide advice to tenants and constructive maintenance advice to the trades teams.
- Carry out Estate Management inspections to meet the required cycle. Identify potential hazards during inspections and provide accurate feedback to Property Department colleagues so repairs can be actioned.
- Provide an initial inspection service to all instances where a major emergency has been identified. Instigate ‘make safe’ works and liaise with Property Department colleagues for follow on works and housing colleagues for any tenant decant works.
- Carry out inspections of completed works by external contractors on a regular basis. Provide feedback on quality and safety concerns from visits.
- Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Carry out Health & Safety audits with external contractors and ensure works are being planned and carried out to excellent health and safety standards, and in accordance with submitted RAMS. Report back any concerns from audits.
- Contribute to the wider Property Department objectives with regular gathering of stock condition information.
- Build relationships with external contractors and source new contractors through procurement process.
Operations Supervisor
Hillcrest Maintenance Services
05.2014 - 01.2016
- Direct line management of trades and lead operatives supporting high levels of engagement, performance and conduct
- Ensure Labour is controlled and effectively managed using first touch and service power systems.
- Ensure all reporting systems and other operational documentation are implemented and completed accurately and within defined timescales to ensure monthly cost monitoring and feedback
- Established strong relationships with vendors, negotiating favorable contracts for equipment purchases and services.
- Responding to queries and complaints in relation to service delivery in line with organizational procedure
- Manage budgets effectively, reducing overall maintenance costs without compromising service quality or performance standards.
- Measure and size materials and quantities for contracts including providing estimations for associated works
- Manage group resources effectively in relation to stock control and general maintenance of vehicles, plant and equipment
- Ensuring that responsibilities in relation to Health and Safety are understood and effectively carried out in line with legislation, best practice and organizational procedure
Senior Maintenance Coordinator
Viewpoint Housing Association
04.2009 - 04.2014
- Direct line management of maintenance operatives supporting high levels of engagement, performance and conduct
- Measure and size materials and quantities for contracts including providing estimations for associated works
- Manage group resources effectively in relation to stock control and general maintenance of vehicles, plant and equipment
- Ensuring that responsibilities in relation to Health and Safety are understood and effectively carried out in line with legislation, best practice and organizational procedure
- Carry out initial void inspections, and producing Energy Performance Certificates
- Manage all Void works ensuring that all works are carried out to a meet the letting standard and within designated time frames and ensure all required certification is in place.
Joiner
John Black And Sons
05.2004 - 04.2009
- Complete a four year modern apprenticeship
- Improved client satisfaction by delivering high-quality joinery work within tight deadlines.
- Maintained a safe working environment through diligent adherence to safety guidelines and equipment maintenance procedures.
- Developed strong relationships with suppliers, negotiating favorable pricing for raw materials while maintaining quality standards.
- Participated in ongoing professional development opportunities to stay current on industry trends, tools, and techniques.
- Operated hand and power tools with complete safety to avoid damaging spaces or hurting individuals.
Education
HNC - Construction Management
West Lothian College
Livingston, United Kingdom09.2017
SVQ Level 3 - Carpentry And Joinery
Telford Collage
Edinburgh, United Kingdom08.2008
Skills
- Property Inspections
- Property Management
- Maintenance and repair
- Project Management
- Asset Management
- Building Operations
- Time management
- Problem Solving
Certification
- Domestic Energy Assessor
- Asbestos Awareness Training
- IOSH Health and Safety for Managers
- Legionella Control for Property Managers
Timeline
Property Officer
Hillcrest Homes
01.2016 - Current
Operations Supervisor
Hillcrest Maintenance Services
05.2014 - 01.2016
Senior Maintenance Coordinator
Viewpoint Housing Association
04.2009 - 04.2014
Joiner
John Black And Sons
05.2004 - 04.2009
HNC - Construction Management
West Lothian College
SVQ Level 3 - Carpentry And Joinery
Telford Collage
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