Mark Kusetta

Oversee all collection at Barnet Delivery Office and to make sure coverage of duties and SA are in place.

If any collections are uncovered to make sure that all collections on uncovered duty are performed.

Add names to the SISO system.

Oversee Collection Performance reporting and makes sure the codes on missed collection are correct and to challenge any early collection.

To make sure all UTR is performed and checks to make sure 1st class mail is not mixed with 2nd class.

To hold work time listening and learning weekly with staff.

All collection revisions that have happened over the last 15 years were done by myself including updating CMD.

CCOM Support.

AL Enfield Coll RCS daily input and submit weekly.

Input pay/sick leave/Annual leave on PSP.

Work schedule management.

Fill in AL Enfield Coll RTD weekly and submit twice weekly.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Consistently arrived at work on time and ready to start immediately.
• Carried out day-to-day duties accurately and efficiently.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering weekends.
• Used Microsoft Word and other software tools to create documents and clear communications.

• PSP inputting including pay, sick leave, annual leave and work schedule management
• Filling out duty rosters
• Covering vacant duties
• Running the work floor in mangers absence
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• These tasks were performed in the morning before my duty started

Late turn collection driver collecting from firms, Post Offices and Post-boxes.

600 driver collecting from firms and taking the mail over to the mail centre.

UTR.

Front Counter trained and would work in there if there was any coverage issues.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Handed on Special delivery items using the Star2 gun.

Handed out van and collection keys for duties.

Dealt with vehicle breakdowns.

• Carried out day-to-day duties accurately and efficiently.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

OPG on delivery duties, delivery mail and packets to customers addresses.

OPG on driving duties. Delivering to firms and performing packet driving duties.

600 trained working night collecting mail from mail centre and dropping it off to delivery offices.

• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Apprentice Panel beater for 2 years.

Was ask by manager to swap onto mechanic as they were shutting down their panel beating workshop.

Apprentice Mechanic for 1 year.

Mechanic for a short period of time as the business shut down.