Mark Komorowski

Leadership and people management

Operations / transport management

Customer service management

Customer relationship management skills

SHEQ knowledge including bi-annual site reviews

Manage the local On Site service offering for the customer and coordinate, where applicable, all BOC related activities in conjunction with local supply branches, DPC, SCC, CSC, Cryospeed, Special Products and ISS Gas & Gear. This may also include the placing of gas orders on the customer’s behalf and may include operation of a forklift truck, delivery to point of use, delivery using cylinder pallet vehicle and delivery using a Cryospeed vehicle.

Achieve the required revenue and profit targets through retention of the customer business portfolio and the acquisition of new and competitor business

Identification and development of new business opportunities including the development and presentation of the proposal

Achieve service level KPI’s set within the customer agreement

Manage the inventory on the customer’s site at the most cost efficient and effective levels ensuring no customer ‘run outs’ of product

Coordination of customer queries and issues to ensure prompt, regular payment and attainment of prescribed debt target.

Build, maintain & develop on a planned & structured basis effective customer relationships with all elements of the customer DMU.

Monitor and analyze competitor activity with feedback to the Service & Operations Manager

Compliance with BOC’s SHEQ policy and customer standards prevailing at the site at all times

Covering Onsite Managers when required at various sites.

Manage cover of the local On Site service offering for the customer and coordinate all BOC related activities in conjunction with local supply branches, DPC, SCC, CSC, Cryospeed, Special Products and Gas & Gear outlets.

Support the achievement of the required revenue and profit targets of the On Site Customer Managers

Identification and development of new business opportunities

Support the On Site Cover Managers to achieve service level KPI’s set within the customer agreement

Cover the management of inventory on the customer’s site at the most cost efficient and effective levels ensuring no customer ‘run outs’ of product

Coordination of customer queries and issues to ensure prompt, regular payment and attainment of prescribed debt targets in the absence of the On Site Customer Manager and to support the On Site Customer Managers

Build, maintain & develop on effective customer relationships on all of the covered sites.

Monitor and analyze competitor activity with feedback to the Service & Operations Manager and the National Site Services Manager

Responsibility for the safe operation of the on site team when covering an On Site Customer Manager in compliance with BOC policy and customer standards prevailing at the site

Maintain responsibility for the management of a team of BOC On Site Operatives on the customer’s site in the absence of the On Site Customer Manager which may include:- Allocation of operative’s activities (where applicable) to supply customer’s requirements, Recruitment, interviewing and selection of new staff, Coaching and development of staff in order to provide a safe & high quality customer service. Conduct annual appraisals and interim performance reviews Absence management including absence counselling and absence warnings, Discipline management including disciplinary hearings and warnings

Undertake development projects in support of the Operations & Service Manager, National Site Services Manager or KCMs

Support the On Site Customer Managers with the management and preparation of customer service surveys on an annual basis